Customer Service Manager

Dina Alfi

**** ****** ***. #*, *** Angeles, CA **027 323-***-**** *******@*****.***

Objective

I am a senior property manager with proven success and experience in planning and coordinating properties who strives to succeed in any given environment. I have a strong expertise in sales, management and customer service. I am a very quick learner and I love to be challenged. I am strongly experienced in balancing and directing budgets, cutting costs, and maximizing profits while ensuring the needs of tenants are met at reasonable conditions.

Experience

SENIOR FLOATING COMMUNITY MANAGER (200 UNITS) GLOBAL INTEGRITY – GREATER LOS ANGELES FEB. 2020 TO PRESENT

*Train and onboard new employees.

*Prepare all collections and invoices in order to maintain the marketing goals

*Lead the Training committee and created consistency across portfolio.

*Oversee multiple locations and ensure compliance of procedures and fair housing.

EAST VALLEY AREA MANAGER (233 UNITS) ABRA MANAGEMENT – EAST VALLEY AUG. 2017 TO DEC. 2019

*Managed 5 properties in the Valley, maintain occupancy and delinquency as well as oversee the staff. .

*Provide Customer service, event planning, newsletters and created structured paperwork process.

* Actively created budget and ensured that all goals are met.

ASSISTANT MANAGER (456 UNITS) ESSEX – BUNKER HILL TOWERS APRIL 2015 TO JULY 2017

*Exceeded budgeted Delinquency and Collection goals. Exceeded NOI for 3 quarters.

*Manage the leasing staff and responsible for weekly leasing meeting and setting goals.

*Coordinated scheduling of the full renovation of the high-rise property.

*Created monthly variance reports based on budget goals.

GSR (1151 UNITS) OAKWOOD – TOLUCA HILLS OCT. 2013 TO MARCH 2015

*Provide excellent customer service and assist guests with entering service requests, follow up and check ins of corporate housing.

*Took initiative and created a program to improve the online reviews of the property and increased YELP reviews from 2.5 stars to 4 stars.

*Auditing of Move in files and verifying charges.

LEASING CONSULTANT (374 UNITS) SARES REGIS – HOLLY STREET VILLAGE OCT. 2012 TO OCT. 2013

*Received 100% shop score and SRG Leasing Legend for 1st, 2nd and 3rd quarters.

*Leasing and Recertification of LIHTC, Section 8 housing.

*Weekly Reports including Market Surveys

LEASING ADMINISTRATOR (195 UNITS) LYON - SERRANO APARTMENTS SEP. 2010 - OCT. 2012

*Provided excellent customer service and sales performance.

*Execute Lease Renewals, Intent to Vacates, Collection of Rent and Utility payments.

*Marketing and Leasing Apartments as well as paperwork.

*Assisted with Recertification of section 8 tenants.

SERVER CHEESECAKE FACTORY APRIL 2008 – SEP. 2010

*Provided excellent customer service to guests with consistently high shop scores.

*Close out daily cash till to ensure that all profits matched inventory

*Close out at the end of the night as well as oversaw closeout of other employees.

BRIDAL CONSULTANT DAVID’S BRIDAL SEP. 2007 - APRIL 2008

*Met quota for sales of dresses and accessories.

*Helped brides’ design dream wedding with all the details.

PROPERTY DIRECTOR (112 UNITS) DAVLYN INVESTMENTS DEC. 2005 – SEP. 2007

*Managed leasing and maintenance staff.

*Executed budgeting goals and expectations, as well as created yearly budgets.

*Kept a high occupancy with an average rate of 97%.

LEASING CONSULTANT R.W. SELBY – TOWN CENTER APARTMENTS MAY 2005 - DEC. 2005

*Acted as assistant manager, conducted unit and move-out inspections, scheduling of contractors.

*Toured residents follow up, typed leases and scheduled move-ins.

*Oversaw timely payments of clients as well as Eviction and Collection Procedures.

CO-OWNER/MANAGER RED EYE EXPRESSO MAY 2004 - JULY 2005

*Advertised and created off-site marketing to generate clientele.

*Executed budgeting goals and expectations.

*Created and invented new product ideas that increased sales.

*Insured daily routes, scheduled appointments, and had strong follow up inquiries.

Skills & Abilities

Experience with Yardi, Onesite, Excel, Word, Powerpoint, Rentroll and OSCAR. I am really good with computers programs and I pick them up very quickly. I speak Arabic and Farsi Fluently.

References

References available upon request

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