Customer Service Manager
Resume:
Saira Valdivia Castro
Las Vegas, NV *****
702-***-**** *************@*****.***
EDUCATION
Nevada State College May 2020
Bachelor of Science in Business Administration
Minor in Psychology
College of Southern Nevada December 2017
Associate of Business
WORK EXPERIENCE
Burger King, Las Vegas, NV July 2011-March 2020
Senior Assistant Manager
Managed and trained 15 employees in store operations including inventory, customer service, cashier operations, etc.
Assisted general manager during screening, interviewing and hiring process.
Ensured the completion of assigned duties for the restaurant including inventory order management, staffing, and completion of paperwork.
Handled guest relations.
Instant Tax Service, Las Vegas, NV December 2012-March 2013
Manager/Tax Preparer
Conducted face-to-face tax interviews with clients,
Prepared complete and accurate tax returns.
Delivered exceptional customer service by anticipating customer needs.
Completed all related tax forms in accordance with policies, and in compliance with legislation and regulations.
ADDITIONAL SKILLS
Bilingual in English and Spanish
Microsoft Office Suite: Word, Excel, Power Point, Outlook
Problem-Solving
53 WPM Typing Speed
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