Manager Customer Service

KEYVA GEORGE

New York, NY • 347-***-**** • **********@*****.***

CAREER OBJECTIVE:

To obtain a position that provides growth, opportunities, training, upward mobility as well as stability and mentorship for a successful career.

EXPERIENCE:

PetSmart, New York, NY September 2016 – Present

Associate Lead `

Responsible for all areas of store operations, including but limited to the following: animal care and animal care standards, training, discipline, safety, etc.

Maintaining inventory.

Address customers’ inquiries and resolve complaints in a timely manner.

Train new employees; coach and support new and existing sale associates

Assisting the manager in organizing, planning, and implementing strategy.

Supervise and motivate staff to perform their best.

Open and close the store which includes counting cash draws.

Cashier

Maintained a clean and organized work area at all times.

Sold, returned and exchanged products when necessary.

Provide excellent customer service by greeting Pet Parents upon arrival.

Ensuring that each customer has an outstanding shopping experience upon check-out.

Receive payment by cash, check, credit cards, vouchers or automatic debits.

Issue receipts, refunds credits, or change due to customers.

McDonalds, Columbia, SC April 2016 - August 2016

Crew Member

Prepared meal orders as directed by management.

Placed and rang up orders on POS system.

Wiped down dining areas every 30 minutes.

Disposed of all store debris.

Responsible for delivering fast, friendly and accurate service to all customers.

Adhering to restaurant performance standards for crew stations and per shift manager directions.

Attending to customers’ needs

Promoting team work to achieve restaurant goals.

Midlands Technical College, Columbia, SCNY June 2014 – May 2016

Library Assistant

Lend and collect books, periodicals, videotapes, and other materials at circulation desks.

Enter and update patrons' records on computers.

Process new materials including books, audiovisual materials, and computer software.

Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.

Instruct patrons on how to use reference sources, card catalogs, and automated information systems.

Inspect returned books for condition and due-date status, and compute any applicable fines.

Answer routine inquiries, and refer patrons in need of professional assistance to librarians.

Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used.

VOLUNTEER EXPERIENCE:

Giving Point, Atlanta, GA November 2012 – May 2013

Youth employee

Provided meals and clothing for the less fortunate at women and children shelters.

Organized & set up dining area before meal times.

Sanitized all eating utensils and areas.

EDUCATION:

Midlands Technical College, Columbia SCNY June 2014-May 2016

Airport High School, West Columbia, South Carolina August 2012-May 2013

High School Diploma

KEYVA GEORGE

New York, NY • 347-***-**** • **********@*****.***

To whom it may concern:

I am writing to express my interest in your company.

As a skilled motivated worker, I am looking for exactly this sort of position, with a reputable company like yours, where my abilities will not only be recognized but also rewarded. Furthermore, I would like to state that I am keen to join a winning team and reputable company like yours, where I will be able to develop useful skills that will be of great value to me later on in my career.

I consider myself a productive worker with a solid work ethnic who exerts optimal effort to ensure all tasks given to me are completed on time and to the highest standards.

My strengths include, but are not limited to the following:

A motivated self-starter who takes the initiative, and who can work with minimal supervision.

Being committed to providing a superior service to any company I work for.

Fully computer literate with extensive software knowledge and proficiency covering a wide variety of applications.

Greater details of my accomplishments and achievements can be found in my attached resume. I am available for interview at any time and can start work at short notice.

Thank you for the time you have taken to consider my application, and I eagerly look forward to hearing from you.

Yours sincerely,

Keyva George

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