Manager Desktop Support

Akin Ademola

EMAIL: ***********@*******.*** PHONE: 202-***-****

Akin a Harvard university trained on building capability by Delivering Results, is a well-organized & detailed-oriented seasoned Scrum master, Business Project and account manager with over 15years experience in information technology, sale & support, software testing, cyber security and Cloud practitioner (AWS/Azure ServiceNow Admin, IT Service Desk).

Multiple award winner delivering cutting edge (Agile) solutions to private and government institutions meeting deadline. Responsible for full life-cycle of large/long-term highly complex projects. Excellent creativity, analytical and communicates effectively using leadership problem solving skills and organizational time management. A team player with good work ethic dedicated to time management, adaptability, motivating and administering balance IT solutions from initiation to delivery.

I also have extensive experience in managed IT services, Including Unified Communications, Cloud Hosting, Disruptive technology, Big Data, AI/machine learning, Microsoft office tools (office 360) Google business suite etc, with understanding and confidence around HTML and CSS. JS, jQuery.

Legally authorize to work with no sponsorship required

EXPERIENCE

F4L Trans. Sept 2020 - Present

Amazon Delivery Associate

• Trainer, Data Analyst, Process Assistant and Shipping Clerk.

• Pick/pack, receive/stow and ensure inventory accuracy. Unload/load trucks. Motivating and keeping work areas safe.

Hughes Network systems Shady Grove, Maryland Oct 2019 -Mar 2020

Line Technician

Functional, aligning and ICT testing/troubleshooting electronic modules and assemblies

Assists with installation implementation, maintenance, performance, production support.

Monitors and troubleshoots LAN connections, traffic, and network outages

Board and component level debug and rework on printed wired assemblies

Visual inspection and monitoring manufacturing automation.

Escalation of issues to appropriate stakeholders and documentation of upgrade equipment and test beds

Managing assets including equipment control, inventory and repairs

Tri Sparkles Properties London UK Aug 4/2014- Sept 27/2019

Business/Program manager

•Manage/lead multiple Projects from initiation, contract award, transition, execution, growth decrement, and contract close out

• Manage relations with sub-contractors for submission and execution

• Review project team deliverables to ensure quality and adherence to internal and government standards

• Perform tasks requiring the collection, evaluation, and data analysis on official documents, records, forms, reports, plans, policies, and regulations as needed.

•Maintain databases and application system.

•Track staffing actions for contract, utilizing program-developed tools to provide accurate and timely updates.

•Develop and continuously enhance processes to improve submittal package quality, optimize process efficiency and maximize candidate throughput.

•Oversee staffing process, working with multiple stakeholders to ensure sufficient candidates are identified, vetted and on board efficiently

CELESIO Coventry, United Kingdom Jan 7/2013 – Aug 1/ 2014

Channel Sales Associate

•Responsible for the development and management of the sales staff, attend meeting and negotiate and close deals

•Create and delivers Sales Operations with monthly product forecasts

•Responsible for product planning, pricing setups, proposals, presentations, bids etc.

•Manage Salesforce account database and activities.

Thomas Vale Construction Birmingham United Kingdom Oct 1 /2012 – Dec 20/2013

Roll out Support Engineer

•Windows deployment, Installing and configuring computer systems

•Strategy lead, design & architecture for solutions.

•Work independently managing Network security firewalls.

•Perform end user desktop support services, troubleshoot and help desking.

•Resolve customer tickets around HEP data SaaS products

•Manage Operations spanning across onsite and offshore, moving on –Premise workloads to AWS cloud and updating security, Database & storage patches

•Provisioning APIs services to create development from on premise to cloud.

•Monitors migrations services using different cross metrics on the AWS management console for database.

•Virtual/remote desktop & application platforms support such as Citrix Xen Desktop, XenApp

•Data Recovery and backup from different storage

London Olympics 2012 LOCOG Jun 4/2012 –Sept 28/2012

Deputy Venue Transport Manager

•Transport management planning, design and implementation for the city of Coventry

•Venue management and transport queries logging. Place volunteers in transport related roles

•Vehicle staging and Coordinating projects and their interdependencies on Incident Management & Change management.

•Perform Access Management roles, including processing User Access Requests for users

•Escalation and bridge/conference calls for complicated maintenance activities

Aira Technologies IBM TIER ONE Partner Lagos Nigeria Mar 2/2010 – May 7/2012

Business Development Manager. (Servers)

•Identify new business opportunities and manage relationships with suppliers, vendors, internal clients and community partners

• Manage product pipeline and address end user needs.

•Responsible for selling, closing, servicing and expanding customer base.

•Regularly travelling to region, meeting area managers and getting product feedback.

•Coordinate trainings and regularly track projects, risks impact & provide mitigation plans

Technology Distributions Lagos Nigeria Jun 6/2005 – Dec 19/2009

Epson Express Centre Manager

•Manage warranties

•Respond to calls or customer inquiries in a timely and accurate manner, via phone, email or chat to assure client satisfaction

•Troubleshoot and repair Epson printers, scanners, projectors and POS

•Develop strong relationships with customers to understand their needs.

•Train using a range of instructional techniques and delivery methods, including classroom-based learning and virtual learning

•Provide weekly and monthly report metrics to senior management and customers using MS Excel and other tools.

•Mentor and train internal instructors as part of a train the trainer program.

Computer Plus Limited Lagos Nigeria Jan 2/2001 – May 20/2005

Systems Support

•Desktop Support, Configuration, PC builds, upgrade, optic and low wireline/terrestrial, satellite and wireless-voltage cabling, broadband

•Retail POS, Security and alarm installation and Wireless networking configuration

•Audio-visual Repair and Maintenance of printers and other hardware. System diagnostics, resource sharing, Applications installation. MS Office/share point productivity suite for Enterprise Desktops/Laptops

•Create and assigning user access rights for local security as well as management of Active Directory.

•Knowledge of Microsoft Service Centre Configuration Manager (SCCM) function and support.

EDUCATION/CERTIFICATIONS AND TRAININGS

August 2020 Certified DevOps Generalist

July 2020 Agile Leadership Principles and Practices (University Of Maryland)

June 2020 Project Management: The Basics for Success (University of California)

August 2018 AWS Trained Cloud Practitioner

May 2018 Cyber Security Training Certificate (Newcastle University)

MICROSOFT EMEA IOT design conference

CISCO APPDYNAMICS training, UNLOCKED Cyber Security Conference

Dec 2016 SHAW Academy. Diploma in Mobile App Development

June 2016 Harvard University. Building Capability by Delivering Results

August 2015 Accredited Project Manager (APRM) Certification

December 2014 Scrum Master Accredited Certification

2012- 2013. Hovering College. Business Administration

1993– 1998 B.SC Pure and Applied Mathematics

English native fluency in speaking, reading and writing

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