Sales Customer Service
Resume:
MILITARY SERVICE
Completed on march **** (jan/***4-
march/2015)
LANGUAGES
SOFTWARE SKILLS
EDUCATION
EXPERIENCE
HESHAM SABRY MAHMOUD
OMAR
ADDRESS
** **-***** ** ******-sherouk city
Cairo,Egypt
CONTACT
adf5ri@r.postjobfree.com
DATE OF BIRTH
14.07.1991
English
Arabic
Word
Microsoft Office
- 2009
Talaa El-kamal language school
2009 - 2013
Faculty of commerce /english section- Ain Shams university Accounting & finance
06.2020 - present
ARAB BANK -PLC
Elite Relationship Manager
-Serving new and existing HNW (high net worth) clients relationships in the region by providing them with the full suite of financial services products and services.
-Achieving sales targets in line with best practice standards of services and acting as a trusted advisor to the HNW clients.
-developing a business plan to acquire new client relationships as well as broadening existing client relationships.
--Identify and acquire new HNW clients.
-Establish sales and revenue targets for existing and new client relationships
03.2017 - 06.2020
CIB-Commercial international bank-
Senior Personal Banker
-Prepare a daily sales report including sales activity and call reports
, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
-Replace the department supervisor and deputy branch head . 04.2015 - 03.2017
CIB-Commercial international bank-
Personal Banker
-Provide customers with basic information on all Bank's products/services
-achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and existing customer base.
KNOWLEDGE
-Thomas Cook Egypt accounting trainee
-ICDL Certificate.
-VODAFONE (achieving a personal victory)
workshop.
-Ambassadors For Dialogue (Dialogue as a
tool to mutual understanding).
-Procter & Gamble business review
simulation
-Hunter 1.
-Sales Formula workshop.
-Sales through service workshop.
-Business etiquette.
-Customer service etiquette.
SKILLS
PERSONALITY
HOBBY
Good communication - written and oral skills
Excellent conceptual and analytical skills
Effective interpersonal skills
Having the ability of solving problems correctly without facing obstacles
Communicative Punctuality Creativity Organized
Self-motivated Hard worker Team Player Flexible
Responsive
Technology
Football
Dogs
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