Sales Customer Service

MILITARY SERVICE

Completed on march **** (jan/***4-

march/2015)

LANGUAGES

SOFTWARE SKILLS

EDUCATION

EXPERIENCE

HESHAM SABRY MAHMOUD

OMAR

ADDRESS

** **-***** ** ******-sherouk city

Cairo,Egypt

CONTACT

+02-011********

******.*******@*****.***

DATE OF BIRTH

14.07.1991

English

Arabic

Word

Microsoft Office

- 2009

Talaa El-kamal language school

2009 - 2013

Faculty of commerce /english section- Ain Shams university Accounting & finance

06.2020 - present

ARAB BANK -PLC

Elite Relationship Manager

-Serving new and existing HNW (high net worth) clients relationships in the region by providing them with the full suite of financial services products and services.

-Achieving sales targets in line with best practice standards of services and acting as a trusted advisor to the HNW clients.

-developing a business plan to acquire new client relationships as well as broadening existing client relationships.

--Identify and acquire new HNW clients.

-Establish sales and revenue targets for existing and new client relationships

03.2017 - 06.2020

CIB-Commercial international bank-

Senior Personal Banker

-Prepare a daily sales report including sales activity and call reports

, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.

-Replace the department supervisor and deputy branch head . 04.2015 - 03.2017

CIB-Commercial international bank-

Personal Banker

-Provide customers with basic information on all Bank's products/services

-achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and existing customer base.

KNOWLEDGE

-Thomas Cook Egypt accounting trainee

-ICDL Certificate.

-VODAFONE (achieving a personal victory)

workshop.

-Ambassadors For Dialogue (Dialogue as a

tool to mutual understanding).

-Procter & Gamble business review

simulation

-Hunter 1.

-Sales Formula workshop.

-Sales through service workshop.

-Business etiquette.

-Customer service etiquette.

SKILLS

PERSONALITY

HOBBY

Good communication - written and oral skills

Excellent conceptual and analytical skills

Effective interpersonal skills

Having the ability of solving problems correctly without facing obstacles

Communicative Punctuality Creativity Organized

Self-motivated Hard worker Team Player Flexible

Responsive

Technology

Football

Dogs

Contact this candidate