Administrative Assistant Customer Service

G E O R G E E. J I M E N E Z

San Francisco, CA **110 415-***-**** *************@*****.***

SUMMARY:

Agile and resourceful professional with solid experience in project coordination, Event and Meeting planning, administration, and sales in various industries. A critical thinker with regards to efficiency and productivity. Excellent interpersonal skills with clients and customers as well having a collaborative and cohesive nature with colleagues. Extensive experience planning logistic for events small and large as well as off-sites. Working of the dynamics of corporate administration

EDUCATION:

University of California, Berkeley – B.A. Mass Communications and Film Studies, Double Major

Temporary Work

Sequoia Living, San Francisco, CA (through Robert Half) February 2020-March 2020

Fundraising & Business Development Coordinator

Acted as a liaison with other functional areas towards the resolution of routine administrative and operational problems.

Prepared materials and transcribed meeting minutes, as well setting up meetings and editing & distributed agendas

Synapse Financial Services, San Francisco, CA December 2019-January 2020

Customer Success Representative (through Scion Staffing)

Applied strong customer service skills via phone and email for users of the online banking system

Worked out discrepancies with the end-user and escalated tickets to the appropriate channels

John Stewart Bay Island Homes, San Francisco, CA November 2019-December 2019

Occupancy Specialist/Administrative Assistant (through Robert Half)

Processed completed and resident files and maintained them for accuracy

Provided information/customer service and maintained records while assisting residents or applicants of housing programs

Experience

SALESFORCE, San Francisco, CA February 2019-August 2019

Administrative Assistant/MAC Program Assistant (through eTeam)

Provided strong customer service and agile skills when onboarding new employees to the cubby program

Opening new tickets requesting assistance and closing tickets out when tasks were completed

Monthly auditing of employee cubbies which are based over three building in San Francisco HQ

Successfully provided support for the Ohana Seating Helpline/Call Center

Logged any maintenance issues with locks or cubby furniture

Set up for new hires deliverable on a weekly basis requiring strong agility

SAN FRANCISCO-MARIN FOOD BANK, CA October 2018-November 2018

Major Gift and Donation Processor (through Alan J. Blair Personnel)

Created constituent profiles and updating information in CRM solution

Analyzed information and extracted pertinent data to add to constituent dossiers

Assisted with record keeping regarding fundraising and relationship management

WELLS FARGO LEGAL DEPARTMENT, San Francisco, CA June-August 2018

Legal Assistant (through On Call Staffing)

Successfully supported five attorneys, including managing calendars and scheduling meetings

Assisted with paralegal work involving compiling files and along with updating policy b inders

Productively processed legal matters and with assistance, solved matters

Proactively arranged travel and lodging and registered attorneys for conferences

Fulfilled assigned ad-hoc projects for attorneys

SAN FRANCISCO-MARIN FOOD BANK, CA March 2018-April 2018

Temporary Data Entry and Project Support (through Alan J. Blair Personnel)

Entered data and information in survey responses from program participants

Enrolled and entered data and information from program applicants

Translated comments from Spanish to English in surveys and information/enrollment forms

Updated data in pantry program database

Coordinated mailings for schools, centers, and individual program participants

U.S GENERAL SERVICES ADMINISTRATION, San Francisco, CA November-December 2017

Assistant Workplace Specialist/Clerk (through The Midtown Group, Inc.)

Performed managerial, operational, functioning services for the GSA (General Services Administration)

Organized and kept maintenance of a variety of conference rooms for different types of meetings.

Successfully kept inventory of keys and locks via spreadsheets

Kept inventory of supplies for offices throughout the building

Created signage for rooms throughout the building

Interacted with vendors regarding purchase of new equipment with regards to budget.

Researched vendors for acquisition of supplies including furniture

Ensured new employees’ workplace equipment was in order

Temporary Work November 2016-October 2017

The Job Shop, Strategic Staffing, Volt Workforce Solutions, TempPositions, Inc, Talentburst, Inc., Apex Systems, Aerotek, Inc., Randstad, Alan J. Blair Personnel

Employed during interims of contracts through various short-term temporary assignments through myriad staffing agencies all based in the San Francisco Bay Area.

Assignments included general administrative duties, as well as data entry, customer service, and administrative backfill

GENENTECH, INC., South San Francisco, CA October-November 2016

Sr. Administrative Associate (through TalentBurst, Inc.)

Collaborated with and supported two directors and their respective teams relating to business planning

Successfully managed directors’ calendar and meeting requests, including travel and expenses

Successfully organized international video conferences, teleconferences, and interpersonal meetings

Managed large distribution lists and disseminated information to appropriate groups as requested

Researched special requests as per project managers and team leaders relating to the business and projects

Out on disability (knee injury) 2014-2015

Moved temporarily and intermittently abroad to aid parents. 2013

CALIFORNIA DEPARTMENT of TRANSPORTATION (Caltrans), Oakland, CA March 2011-January 2012

Project Coordinator for Caltrans (through Circlepoint, Inc.)

Served as the main point person/liaison for the San Francisco-Oakland Bay Bridge Seismic Safety Projects Public

Information Office, overseeing facilities and office management

Scheduled media events with local, national, and international media with events concerning developments with the new SF-Oakland Bay Bridge Project

Received calls from the public and the media to answer or route calls to the appropriate persons.

Researched media materials and maintained databases and forms related to the project

Interfaced with international news media to coordinate visits and to provide materials relating to the project

Interfaced with vendors to ensure proper resolution of all facilities-related matters

Maintained inventory/equipment for tours and site visits, and all other office materials

Provided information to the media and the public regarding both ongoing and developing construction matters

Assisted with Bay Bridge construction tours and provided information to the interested public and news organizations

Coordinated events for the media to report on developments on the construction eastern span of the San Francisco-Oakland Bay Bridge

GENENTECH, INC., South San Francisco, CA August 2010-March 2011

Sr. Administrative Associate (through RenderSoft, Inc.)

Collaborated with and supported three life cycle teams for cancer medications and related business planning

Managed directors’ calendars and large distribution lists and disseminated information to appropriate groups as requested

Successfully organized international video conferences, teleconferences, and interpersonal meetings

Planned and executed all aspects of both domestic and multi-national travel to various congresses and meetings

Collaborated with local and overseas colleagues for team project deadlines, conferences, and ongoing scheduling

Oversaw costs and processing expenses relating to Life Cycle Leaders business travel and team activities

Researched special requests as per project managers and team leaders relating to the business

Organized and successfully managed logistics for events that involved visitors from overseas.

NOVARTIS VACCINES and DIAGNOSTICS, Emeryville, CA August 2006-January 2010

Administrative Assistant III - Executive Assistant

Supported organization of research scientists within oncology and chemistry, including executives and directors, and provided project coordination

Supported two executives and successfully scheduled their calendars, meeting scheduling, and travel itineraries

Created interview schedules candidates and all logistics entailed including onboarding of new hires

Created and maintained databases/spreadsheets as necessary

Served as back-up for the HR Administrative Assistant, including handling tasks relating to recruiting

Handled logistics for on/offsite meetings as well as travel itineraries for executives

Served as a liaison for visits by other sites’ research staff, as well as off-site meetings

Managed directors’ meeting agendas and action items that supported project staff

Arranged regular domestic and international video conferences and teleconferences

Organized company-wide symposiums, with visiting guest lecturers, as well as coordinating their visits and schedules

Served as Sharepoint administrator for the Research Organization

WELLS FARGO SERVICES, San Francisco, CA January 2005-May 2006

Administrative Assistant (through Adecco Staffing)

Scheduled and maintained calendars for 3 senior technology managers

Managed the onboarding, termination, and transfer process of employees and contractors

Maintained organizational charts and floor plans for groups using MS Visio

Worked with Finance to balance monthly general ledgers

Coordinated special office events and recurring meetings

Onboarded new employees and contractors

SKILLS:

Bilingual (English and Spanish), Strong customer service skills and experience, HR and recruitment, proficient in both PC and Mac platforms, Microsoft Office, Google Suite,, SharePoint technologies, event planning, strong corporate administration skills

Contact this candidate