Nicholas Bertram

Hackettstown, NJ *****

908-***-**** • adf5pu@r.postjobfree.com

RF Technician Profile

Technically minded and solution-oriented professional with hands-on experience in technical systems installation, troubleshooting, and maintenance with an aim of improving organization efficiency and end-user experience.

AREAS OF EXPERTISE

Proven track record of configuring, evaluating, migrating, and revamping electronics and computer networks, accumulating and maintaining data, organizing/managing inventory, and adjusting high-frequency components.

Customer-focused individual with remarkable efficiency in providing excellent customer service, delivering PC end-user support, guiding on technical issues, and ensuring satisfaction with offered services/products.

Repeated success in leading, training, and motivating cross-functional teams to meet set performance goals and optimize knowledge about technology management systems.

Possesses comprehensive knowledge of electronics and computer networks fundamentals and network security policies. Articulate and refined communicator with ability to build and strengthen relationships at all corporate levels.

Key Achievements:

EARNED THE AIR FORCE ACHIEVEMENT MEDAL AND RECEIVED COMMENDATIONS FROM DETACHMENT COMMANDERS (3 OCCASIONS).

SERVED HONORABLY ON OPERATION ENDURING FREEDOM COUNTERTERRORISM OPERATION

TECHNICAL PROFICIENCIES

Platforms:

Windows 9/X, NT and Windows 8 and 10

Professional Experience

Shields Business Solutions, Moorestown, NJ (2019 to 2020)

Field Service Technician

Provide outstanding customer service on electronic banking systems. Service is provided throughout the tri-state area of NJ, NY and CT. Supervise ATM software upgrades. Position requires superior mechanical aptitude, ability to use deductive reasoning to diagnose machine malfunctions, positive demeanor and excellent communication skill

Customer Engineering Services, Plano, TX (2018 to 2019)

Field Service Technician

Provide outstanding customer service on Lexmark network and single workstation printers. Service is provided throughout the northeast region of PA, NJ, NY and VT. Position requires superior mechanical aptitude, ability to use deductive reasoning to diagnose machine malfunctions as well as a basic understanding of network principles. Excellent customer service and communication skills are also essential

Bell & Howell, Durham, NC

Resident Site Technician (2017 to 2018)

Uncovered and minimized potential issues using Microsoft Windows 2007 to improve efficiency and effectiveness of printing presses. Organized, tested, and repaired document-processing equipment to ensure smooth flow of information across site. Delivered strategic guidance and training to fellow technicians regarding proper parts ordering procedure for continuous process improvement. Managed appropriate inventory levels to confirm product availability on site.

State Shuttle Hopatcong, NJ

Driver (2014 to 2017)

Train new drivers on job functions/company operations, while providing transportation to airports and train stations area.

Sullivan and Cogliano

Data Migration Technician (2012 to 2014)

Re-configure Windows 7 onto failed hard drives and delivered PC end-user support in banks/hospitals with keen focus on increasing end-user experience. Schedule and perform network/operating system migrations (Windows 8 and Windows 10) to streamline data migration activities.

Wincor/Nixdorf,

Field Service Technician (2010 to 2012)

Analyze and repair ATM to meet customer satisfaction level.

Additional experience;

Marine Service Engineer, Mackay Communications

Evaluate and maintain container and tanker ships activities compliance with GMDSS standards.

Perform and schedule inspections and repairs of communication and navigation systems.

RF Test Technician, Aeroflex

Test, troubleshoot, and adjust high-frequency components used in cellular communications systems

Use of network analyzers, multimeters, and CMD-80 test set.

Avionics Apprentice, Avionics Apprentice, US

Manage communication systems to include radars (AN/TPS 43E, AN/TPS-75), radios (ARC 190, ARC 210), and interphone/intercommunications system (AIC 25), Inertial Navigation system.

Support mission Operation Enduring Freedom and ensured word-wide deployable with less than 24 hours’ notice.

Education & Training

Bachelors of Science

Aviation Management Bridgewater State University, Bridgewater, Massachusetts

Certifications: MCSE, MCSA, Net +, and A+ certifications Janus Computer Training, Ewing, NJ

Training Courses: 3ABR00001, 30352, and 2A153

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