Mental Health Customer Service
Resume:
Artamice Harrison, MFTA
**** **** ** ****** **********, Alabama, 35208
205-***-**** – *********@*****.***
Objective
Seeking to secure a counselor/therapist position with an organization where I am able to help clients achieve their goals through dedication and belief that all clients will be able to make positive changes.
MFTA License #A243
Marriage, Family FTA Professional Preparation
Graduate Education - Capella University, Minneapolis, MN, 2015
Master’s Degree in Marriage, Family, and Couples Therapy
Undergraduate Education – Miles College, Fairfield, AL, 2008
Bachelor’s Degree in English
Internship - L. Williams & Associates, LLC
Student Intern, January 2014-January 2015
Licensed Supervisor – Jennifer Haines, LMFTA
Cedar Brook Counseling, LLC, Vestavia Hills, AL
Professional Experience
JBS Mental Health Authority, Birmingham, Alabama
Mental Health Technician (relief worker) September 2016 –Present, Southern Pines
Assist consumers with daily activities and monitor their behavior to identify changes in mental status or overall health
Provide excellent customer service to the consumers
Distribute daily medications to consumers during medication pass and PRN medications deemed as needed
Maintain a safe, caring and therapeutic environment for consumers to promote stability and wellness
Accompany and transport consumers to different venues and medical appointments
Provide guidance and support to consumers when dealing with any issues.
Assist consumers with everyday basic living skills
Perform random room checks for consumers compliance with facility policies
Practice confidentiality per facility policy
Comply with the HIPPA guidelines and protocols
University of Alabama at Birmingham Hospital, Birmingham, Alabama
Unit Secretary, May 2010-Present, Gastroenterology & Surgery Oncology Unit
Assists in patient care by facilitating communication between patients and patient care staff
Fulfills unit supplies through orders with supply companies
Manages patient charts in compliance with HIPPA regulations
Member of Unit Congress held to discuss patient and staff needs
Order patient care items for patients when and as needed
Shelby County School District, Shelby County, Alabama
Licensed Substitute Teacher, September 2012-May 2018
Ancillary staff in absence of primary teachers
Followed institutional guidelines to educate students on substitution days
Assumed responsibility for wellbeing of assigned students during school day
L. Williams & Associates, LLC, Birmingham, Alabama
Family Support Worker, March 2014-April 2015
Facilitated and monitored meetings between families of DHR cases
Transcribed case notes on family dynamics
Provided encouragement to families and children during separations
Volunteer Work/Activities
Crisis Center/Kids Help Hotline volunteer 2003-2006
AIDS Alabama volunteer 2008
Honors diploma A.H. Parker High School, Birmingham, AL, 2002
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