Customer Service Representative
Resume:
FRED LEWIS
Corona, NY ****8
****.*.******@*****.***
WORK EXPERIENCE
NYC Department of Environmental Services – New York, NY
Bureau of Customer Services
March 2020 - Current
Main function is assisting inbound water customer’s phone calls. Responsible for billing resolution, and title reads for property transfer. Additional functions include attendance for the call center. My other tasks include sending out requested DEP forms to water customers. Duties include calculating stats, and metrics for interoffice reports.
Client Service Representative
New York Blood Center - Long Island City, NY
November 2015 to March 2020
My position covered Medical Affairs, and Lab Activities. Duties included processing, and fulfilling orders for
Hospitals, and Nationwide facilities. My responsibilities were customer inquiries, and resolving their concerns. My daily tasks also included scheduling requested test for blood samples, and providing the results in a timely manner.
Data Entry Clerk
New York Blood Center - New York, NY
October 2014 to November 2015
My responsibilities were processing donor forms from blood drives. The position also required clerks to verify forms that are entered. The position also required forms to be located, and scanned to other departments for further verification. My accomplishments at this job were perfect attendance, and no lateness. The skills I utilized at this job were batching donor forms, filing, scanning forms, and verification of donor information. One of the most important skill needed at this job was accuracy.
Marketing Executive (IPC)
Hilton Grand Vacations - New York, NY
May 2013 to April 2014
My position was to market, and to promote Hilton Grand Vacations. Our primary clientele were the guests staying at Hilton hotel properties in New York City. The potential clients were given a presentation, and tour of the vacation property. My day to day responsibilities also required reaching goals and exceeding quality control expectations.
Sr. Product Specialist
Time Warner Cable - New York, NY
2005 to May 2013
Daily duties include trouble shooting residential high speed internet, digital phone service. Upgrades and downgrades for existing customers. Processing Customer payments, and handling routine customer service calls, solicits sales of new customers and up selling of service of existing customers.
High school or equivalent in Fine Arts and Graphic Design
Long Island University C.W. Post Campus
1990 to 1993
• Skills Microsoft Word, Typing 55 wpm, S3 Sales Certified,
Contact this candidate