Pharmacy Technician Customer Service

Mayela E. Guajardo

San Antonio, Texas • 210-***-**** • *****.**@*****.***

EDUCATION

Bachelor of Science in Biochemistry Graduated May 2015

The University of Texas at San Antonio: GPA 3.4 Dean’s list and President’s list

Professional Societies Member: The National Society of Leadership and Success, Phi Theta Kappa, and Golden Key International Honor Society.

UTSA graduate with a degree in Biochemistry and several years of innovative and progressive experience in retail systems and operations. Proven ability to apply strong communication skills in working with a wide range of employees for increased productivity. A creative and effective problem solver who can identify what is wrong and find solutions. Seeking a position in a team-oriented engineering environment.

SUMMARY OF QUALIFICATIONS

KEY ACHIEVEMENTS

Presenter, College of Science Research Conference

The University of Texas at San Antonio

Anisotropic Gold Nanoparticles for Blood Glucose Monitoring in Diabetes: To synthesize gold nanoparticles (AuNPs) with catalytic properties toward the oxidation of glucose at physiological pH 7.40 in order to develop non-enzymatic glucose sensors. This increases the probability of having the low-index gold planes for the rapid electro oxidation of glucose. The irregular shapes of AuNPs can be formed by selectively blocking the growth of crystallographic planes with surface-active compounds during the synthesis.

RELEVANT EXPERIENCE

DPT a Mylan Company

Associate Scientist April 2016 – present

Perform analytical assays using empower software with: HPLC, GC, UPLC, & wet chemistry testing. Routine monitoring, maintenance, troubleshooting when needed.

oAssist in investigations, support data gathering and root cause analysis

oDocument & maintain training procedures and training records. Review protocols, reports, SOP and batch record changes

Preformed complex data analysis; prepared reports complying with SOP, safety requirements, FDA, cGMP, ISO, and internal regulations; instrument and process validations

Familiarized with QC production group, Raw Materials department, and Review group

oRaw Material department: HPLC, and GC testing using USP, NF, EP, JP.

oProvided training and coaching on empower software

Review data given to follow SOPs and access trends or out of spec results.

Additional duties and work-related projects when assigned

VRL Laboratories

Microbiologist Technician November 2015 –April 2016

Initiate, document, and perform microbiological analysis on received test samples (bulk, final product, stability, water) as per USP, in-house, or customer methods. Performs environmental sampling Evaluates, records, and reports data.

Performs quality control testing of media, reagents, and identification materials.

Performs microbial identifications using manual testing and automated systems.

Maintains lab stock cultures for evaluative testing and make dilutions of stock cultures as required by procedure, protocol, or USP requirements.

Initiates proper documentation upon discovery of deviations and out-of-specification results, completes report write-up for deviations and out-of-specification results.

Southwest Research Institute

Chemistry Technician June 2015 - Jan2016

Conducts analysis and experimentation to generate date and/or provide a basis for new testing processes. Serves as Internal Customer Advocate for assigned related chemistry lab issues. Provides Technical support for company ASTM/Industry activity and provides data review for reports to all customers. Analysis of petroleum products (gasoline, diesel, and oil) with different types of instrumentation. Familiarized with LIMS.

Tests included: Fluorescent Inspection Analysis, Distillation, Bromine, Peroxide, Phosphorus, Naphthalene, Copper and Silver corrosion, NMR, Adenine, flash point, and FIA-Separations with GC-MS.

Pharmacy Technician June 2009 - Jan2013

CVS Pharmacy

Under the pharmacist supervision, prepared compound solutions, suspensions, creams, ointments, elixirs, and suppositories.

This responsibility demanded weighing the ingredients, mixing appropriately and accordingly to the doctor’s instructions.

Keen to customer needs through product and service knowledge. Highly trained in prompt professional customer service

Fill orders for patients and ensures that they are delivered to the right units. Help the pharmacist ensure that the pharmacy has the right amount of stock to meet patient needs.

COMPUTER SKILLS

Experienced in usage and instruction of computers and various programs including but not limited to: Microsoft Word, Outlook, PowerPoint, Excel, and LIMS.

LANGUAGES

Able to read, write, & speak fluently in Spanish and English

Problem Solving Skills

Training and Mentoring

Statistical Analysis

Project Research

Gathering relevant information systematically

Fortune 500 Experience

Contact this candidate