Manager Service Representative

WEGGON SMALL

Brooklyn, NY, ***** US ***********@*****.*** 347-***-**** LinkedIn

Operations Manager Profile

Skillful and dynamic professional with extensive experience in performing diverse operations, introducing process improvement initiatives, managing properties, and ensuring customer satisfaction within fast-paced, customer-facing environment. Well versed in coordinating supply chain and logistic operations, providing information, explaining property features, conducting site inspections, and ensuring healthy tenant relations for multiple real estate properties. Proficient in assessing needs, liaising with companies, and supporting clients through contract negotiations and closing. Enthusiastic team leader, skilled in setting clear team goals, preparing schedules, sourcing vendors and items, and monitoring team performance. Possess ability to motivate and facilitate team members in achieving desirable outcomes. Effective communication, collaboration, multitasking, and decision- making skills along with commitment to team environment dynamics. Proven expertise in:

Strategic Operations Management

Sourcing & Procurement Initiatives

Supply Chain Management

Site Inspection / Risk Assessment

Property Management

Logistic Operations Administration

Quality Control & Assurance

Staff Leadership and Training

PROFESSIONAL EXPERIENCE

Blueground - New York, NY

Operations Associate, 2019 to 2020

Led full cycle operational set-up and ensure maintenance coordination of multiple Blueground properties in accordance with brand style and guidelines. Executed initial and exist inspections along with managing properties and facilitating and enhancing on-boarding process. Discussed terms and conditions with contractors, vendors, and external business partners to negotiate deals along with establishing lucrative relationships based on trust.

Key Contribution:

Finished entire apartment turnaround within 24-hours record time before new tenant occupancy.

Ricoh USA, Inc – New York, NY

Field Service Representative, 2018 to 2019

Supported data collection and learned upcoming tools and methods for Monthly Management Reports. Provided assistance in training along with executing equipment’s technical troubleshooting for utilizing within RICOH Service Center. Maintained customer satisfaction through interacting with customers, engaging end-user feedback, delivering issues to account management, and facilitating support resolution. Introduced and identified process improvement initiatives and suggestions for documents and forwarded to management.

Key Contribution:

Boosted productivity by 30 % through analyzing site processes and applying effective techniques.

Ricoh USA, Inc (Capital One) – New York, NY

Site Supervisor, 2016 to 2018

Ascertained and monitored quality of operations for shift through supporting goals achievement in Audit and Deadline compliance. Served as key contact for Executive IT Department and collaborated with relevant team for organizing and planning furniture moves and major machine installations in building. Liaised with facilities manager to escalate issues and executed multiple high-volume shipping projects. Delivered network setup/assistance for Multi Functioning Devices (Printers) along with exploring and sourcing suppliers and procuring necessary materials. Managed daily site operations at site, as well as monitored team performance. Devised and applied strategic plans through ensuring accurate standards.

Key Contribution:

Devised and implemented check point system for processing inbound and outbound items to increase efficiency and productivity.

AWS Loft (Co-Working Space) - New York, NY

Production Associate, 2015 to 2017

Collaborated with Loft Manager for organizing all internal and technical events along with communicating with high-level Amazon professionals and general public. Explored cleaning companies and replenished office supplies to ensure smooth workflow. Performed general administrative tasks, as well as ensured comfortable environment for attendees. Maintained security through inspecting premises, issuing passes, screening visitors, and updating logs. Identified and resolved safety threats along with served as focal customer support and retained positive environment.

Key Contribution:

Played instrumental role in troubleshooting and resolving WIFI outage within time during major event.

JPMorgan Chase Bank - Brooklyn, NY

Lockbox-Remittance Processor Specialist, 2006 to 2015

Recorded verified data into system, as well as analyzed, rectified, and deleted data. Handled clients’ payments and remittances, along with coordinating quality assurance program activities, such as conducting site evaluations, assisting internal audits, and executing customer surveys. Performed multiple administrative duties, including organizing and filing paperwork, delivering and sorting mails, handling basic bookkeeping and, cleaning office.

Key Contribution:

Generated 1M scanned images within one month without errors.

EDUCATIONAL BACKGROUND

Liberal Arts, New York City Technical College - Brooklyn, NY

High school or equivalent, Franklin K Lane High School, Location

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Excel, Word, and PowerPoint)

Contact this candidate