Customer Care Consultant/Receptionist

CURRICULUM VITAE

OF

ELRESE ROCHELLE DE LANGE

P.O BOX 76628 072*******/072*******

NMU

Port Elizabeth **********@*****.***

6031

SECONDARY EDUCATION

St James(R.C)Secondary school(1993-1997)

Highest grade passed: Grade:12

Subjects

-Afrikaans -English

-Biology -Mathematics

-Accounting -History

Short Courses

16-21 August 2015 Hope Foundation & Famhealth

Course: Home Based Care Training

Practical Done

Malabar Home for the Aged(24 August-21 September 2015)

WORK EXPERIENCE

1.Company: NMMU

2002-2004

Position: Assistant Distribution Officer

Job Functions

-Distribution of study material for off campus students,knowledge of various courier systems

-Office admin,correspondence with off campus students

2.Company: SARS

2005-2006

Position: Data Capturer(12 month contract)

Job Functions

-Working at BDC

-Assesments

-Assisting Record section

-Assisting BDC input

-Capturing of all Tax Forms

3. Company: NMMU

2006-2007

Position:Admin Assistant

Job Functions

-Distribution of outgoing mail

-General office duties

4. Company: ABSA Bank

2007-2008

Position:Data Capturer(Temp position)

Job Functions

-Capturing of all loan forms,CIF and FICA information

-Retail Bank-RDS Quality, follow up on outstanding loans from all EC Absa branches

-Handling all incoming telephonic queries,weekly stats report

5. Company: ABSA Homeloans &ABSA Corporate Place

2008/2009-2011

Position: Homeloan Prep Clerk& Data Capturer(Temp Position)

Job Functions

-Preparing all loan forms for validation

-HR department capturing of information regarding leave

6. Company:AIMS( Now Absolv)

2011-2012

Position: Data Capturer(Temp Position)

Job Functions

-HR Department(at Mondelez)capturing of information regarding leave

-Validating sicknotes

-Managing absenteeism

-General Office Duties

7. Company: Outsource(Recruitmrnt Agency)

2013-2014

Position: Recruitment Agent

Job Function

-Staff recruitment,archiving of contracts,uniform issue and return

- Interviews and recruitment of staff-signing of contracts

-Assisting with issuing of warnings

-Capturing of leave

-Dealing with pay queries

-Office admin,filing and telephonic queries

-Working on JT system(clocking system) and manual hours

-Weekly staff absenteeism report

8. Company: Life Esidimeni(Algoa Frail Care)

2014

Position: Admin Assistant/Receptionist(Temp position)

Job Functions

-Attending a busy switchboard

-Assisting with patient midnight stats(PS8,DSD,etc.)

-Updating and capturing of admin duties

-Minutes of meetings

-Ordering of stationery

-Capturing nursing staff off duties

-Capturing of patients daily diet sheet

-Update and capturing of laundry totals

-Staff announcements via intercom

-Knowledge of IMEDS system

-Ordering of stationery

- Submitting monthly claims report

9. Company:NMMU

2014

Position:Mailhandler(1 month contract)

Job Functions

-Distribution of outgoing mail

-Office admin duties

10. Company: CHARISMA

2015

Position: Consultant/Receptionist

Job Functions

- Recruitment and placement of nursing staff as and when requested by medical institutions

11. Company: Medicross

2015-2020

Position: Customer Care Consultant

Job Functions

-Attending to patients telephonically and personally

-Appointment bookings telephonically and personally

-Capturing patient data

-Capturing of insurance medicals

-Capturing and booking of shipping patients

-Maintain admin records on system

-Sound knowledge of ME+ system

-Sound knowledge of ICD10 codes

-Billing of MCR

-Billing for payments

-Assisted with account queries

-Daily updating of Health and Safety file

-Bed bookings for patients that is referred to hospital

-Specialist bookings and authorisations

-Attended medical aid queries

-Ordering of stationery,files,etc.

-Handling payments

-Filing and capturing of outstanding information

STATEMENT

Efficient,organised,pay attention to detail and have a positive attitude. Possesses a proven record of going the extra mile with every task given and inspiring others in different environment. Seeking a challenging admin assistant role in a large company in order to develop and gain further skills.

Contact this candidate