Operations Manager

Todd T. Nelms

Newnan, GA 678-***-****

****.*****@***.***

https://www.linkedin.com/in/todd-nelms-b155021b/

OPERATIONS SPECIALIST PROFILE

Highly accomplished and results-driven professional with substantial experience in operations management, maintenance, and record management.

Proven success in deployment of effective policies and procedures to meet and exceed targeted goals. Demonstrated history of executing successful strategies and team leadership to achieve collective results. Significant expertise in software reliability systems, product implementation, airworthiness directives and limitations, and process improvement. Excel at building and nurturing relations with professional stakeholders at all levels. Adept at resolving complex issues with immediate solutions. Articulate and refined communicator with an ability to lead teams.

Highlights of Expertise

Supply Chain Management

Reporting & Document

Software Configuration

Technical Support & Engineering

Customer Service & Management

Quality Compliance & Assurance

Fleet Operations Management

Project Management

Asset Management

Time Scale Management

Team Building & Development

Stakeholder Relations Management

Career Experience

Panasonic Avionics Corporation

Direct overall technical software reliability issues including satellite television, head and zonal LRU's, and software (fleet and redundancy) via following field service engineering resolution action plans.

MAINTENANCE CONTROLLER SPECIALIST II / IN-FLIGHT ENTERTAINMENT SYSTEMS (January 2014 – April 2020)

Engage with delta airlines headquarters Operations Customer Center (OCC) to manage operations regarding assigned aircraft fleet. Provide ACARS updates by analyzing IFE default status and support TOC aircraft hangar space. Prepare and deliver reports across Panasonic Avionics national (U.S.) operations centers, senior management, and technical engineering teams. Receive and respond to multiple conference calls on a daily basis while coordinating with multi-disciplinary teams such as delta IFE team, Panasonic global operations, and field engineering. Apply FAA approved technical manuals consisting of AMM, AIPC, and SCI with a focus on increasing real-time efficiency.

Identified areas of improvement and resolved default related issues via utilizing STAR (situation, task, action, result) principle.

Integrated multiple cost-effective initiatives among team member, resulting in securing an average of 12% in variable costs annually for consecutive five years.

Led and mentored a team of subordinates with a focus on exceeding quarterly compliance benchmarks by an average of 4.2 -4.5 annually during 2017 to 2019 for the external customers.

Successfully instigated and cross-referenced the Delta Airlines technical operations center systems leveraging technical proficiencies such as LMOS, SCEPTRE, MIRS, DL Term, Planning Reports.

Delta Airlines MRO, MTAC Division

Administered day-to-day operations involving document imaging and record information management of APU, CFM56, CF6-80, JT8, PW2000, and PW4000 engine modules in-line with company policies.

AVIATION TECHNICAL RECORDS SPECIALIST (July 2012 to June 2013)

Accredited for systematic auditing, installation, and upgrade of mechanical repairs procedures in MRO database for various customers. Created aviation reports regarding life limited parts, engine components, material serial parts list, back-to-birth documentation, airworthiness directive 8130, and service bulletins with a focus on clearing the test cell engine performance process. Supervised, maintained, and organized aircraft component configuration archives. Enhanced expertise related to computer systems reliability programs including SCEPTRE, ACTS, MIRS/GEM, SMT, SAP, and DL Term.

Ensured utmost compliance to quality standards via fixing maintenance issues in a timely manner.

Credited for efficient rebuilt and completion of engines in the MRO database for tech ops engineers.

Coordinated with tech sales department and external clients to negotiate MRO contracts with a profit of 15% above net costs.

Acquired in-depth working understanding regarding OEM source documents, multiple engine configurations, and FAA technical maintenance record policies.

Accelerated record generation mechanism via leading a team of auditors, resulting in exceeding customer satisfaction prior to the deadline by a margin of 5%.

Team SAI M&E Solutions Inc.

Oversaw scanning process in an efficient manner and executed innovative digitized transformation process prior to the estimated time.

SPIRIT AIRLINES MAINTENANCE ACCOUNTING TECHNICAL RECORDS SOFTWARE AUDITOR (Aug 2010 to July 2011)

Conducted audits on all aircraft records with absolute precision. Served as a lead member of innovative case study project, resulting in initiating two auditing procedures (digitized and hard copy aircraft) into one analysis method. Ensured appropriate extraction of database queries in order to track engine installations and removals, HMV and LMV’s, and records for internal customers. Operated multiple computer system applications to evaluate quarterly financial profitability

Scheduled removals and heavy maintenance visits in compliance with 14 CFR while optimizing productivity metrics.

Established a loyal client base and strengthened relations with business stakeholders via delivering exception customer service.

Monitored and ensured compliance of 32 aircraft, engines, and component files leveraging industry best practices and time management skills.

Additional Experience

OPERATIONS MANAGER TRAVEL AGENT CRUISE LINE COORDINATOR Enfinity Travel LLC., Atlanta, Ga

CUSTOMER SERVICE OPERATION CARGO LOAD PLANNER Delta Air Lines, Atlanta, GA

SAFETY INSTRUCTOR Delta Air Lines, Atlanta, GA

PROJECT MANAGER Delta Air Lines, Atlanta, GA

DEICING SPECIALIST Delta Air Lines, Atlanta, GA

Education & Credentials

Certificate Program, Computer Science for Business Professionals, 2020

Harvard University, Cambridge, Mass

Master of Business Administration in Aviation Management, 2018

Embry-Riddle Aeronautical University, Daytona Beach, Fl

Bachelor of Business Administration, 2008

Mercer University, Atlanta, GA

Technical Proficiencies

STREAM STREAM Interactive AMIS 2000 SAS Performance Management ALIS J-Mode Systems Microsoft Office Suite Query SQL

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