Engineer Service
Resume:
CURRICULAM VITAE
Smitha Randhawa
Mobile : +1-563-***-****
E-Mail : ******.********@*****.*** & ******.********@*****.***
Profile
Senior Test Analyst (IT) with over 11 years of experience in Manual Testing and Automation Testing. Certified Scrum Master from ScrumAlliance [http://www.scrumalliance.org/]. Having meticulous and thorough functional, integration and content testing abilities. Skills covering all aspects of system development and the testing lifecycle, from specification through to delivery and commercial launch. Highly organized, versatile and results-oriented team player with an energetic and articulate approach to testing.
Strength & Responsibilities
Total experience of 11 years in IT field with 1 year in Software Development and 10 years in Software Quality Control (Testing and validation) and Quality Assurance.
Engineering Degree in Computer Science with Hons. (Aggregate 77%) from Institute of Technology, GGD University, Bilaspur, Chattisgarh, India in 2001. [http://www.ggu.ac.in/]
Current Company is Mindlance Inc [http://www.mindlance.com] where I am working as IT Analyst at client location, John Deere Head Office (Moline, IA, USA).
Got exposure of working on client location in USA and UK [Allstate Northern Ireland formerly known as Northbrook Technologies http://www.allstate.com/about/Northern-Ireland].
Well versed in working in Agile/Scrum Software Development methodology (Certified SCRUM Master).
Hands on experience in Automated Testing using Worksoft, Puppeteer, Cyprus, Selenium, Silk Test and QTP.
Hands on experience in Testing SAP, Mainframe, Web, and Client Server Applications with functional area of Order Management, Agriculture Equipment’s / Machine Data, Insurance, CRM, Security & Telecom.
Hands on experience on installing and testing BMC Products in different SAP Modules, Peoplesoft, different database servers like Oracle & DB2.
Hands-on experience in Mobile App Testing (Mobile Web & Native App) on different device in iOS and Android area. Also have experience testing the Mobile App in cloud based solution.
Having working experience in React, UNIX, JavaScript, Python, Perl, PHP
Responsibilities -- Involved
Preparation of Test Plan, Test Strategies, Test Cases, and Documentation.
Automation of regression suites in Work soft, Puppeteer, Cyprus, Selenium, Silk Test and QTP.
Preparation of Test Data, Test Scripts, raising defects and tracking the bug fixes.
Working in Agile and Iterative Development Methodology and actively participating in development of code in React and Java.
Additional Responsibilities -- Involved
Preparation of Trace ability Matrix, and maintaining all the quality documents in VSS and Perforce.
Reviewing the Test results, and Functional Program Specifications prepared by developers.
Testing and participating in development for React and Java
Work Experience
Company Name
MindLance INC (http://www.mindlance.com/)
Duration
Feb 2019 – Oct 2020 (1 Years 8 Months)
Position
IT Analyst
Mindlance INC is US based staffing firm headquartered at New Jersey, USA.
From Mindlance INC, I was deployed at client location at John Deere World Headquarters (Moline, IL) office.
Company Name
Turing Consulting INC (http://www.turingconsulting.com/)
Duration
May 2012 – Oct 2013 (1 Years 6 Months)
Position
Sr. SQA Analyst
Turing Consulting INC is a service based company (sister concern of YASH Technologies) headquartered at Pennsylvania, USA.
From YASH Technologies, I was deployed at client location at John Deere ISG Urbandale IA office.
Company Name
BMC Software Pvt. Ltd (http://www.bmc.com)
Duration
Jan 2005 – Nov 2009 (4 Years 10 Months)
Position
Sr. SQA Analyst
BMC Software is a product based company headquartered at Houston, USA. Its product range covers area like data recovery, systems management, customer relationship management, service level management, storage management, infrastructure management, identity management, etc.
BMC is IS0 9001:2000 certified company.
Achievement
Won Best Employee Award world wide of year 2007 for my Business Unit.
Became Certified SCRUM Master in BMC via external training.
Company Name
Allstate Northern Ireland (Belfast, UK)
(http://www.allstate.com/about/northern-ireland)
[Formerly known as Northbrook Technologies (Belfast, UK)]
(http://www.northbrooktechnology.com/)
Duration
Aug 2004 – Dec 2004 (5 Months)
Position
Sr. Software Tester
Northbrook Technology specializes in delivering technology and business solutions to its parent company, The Allstate Corporation (USA). Northbrook Technology is assisting Allstate deliver that service by helping develop, transform and maintain the technology platforms used within Allstate.
Company Name
FoodLink (Pune, India) (http://www.foodlink.net/)
[Formerly known as Agribuys-Supply Chain Vendor]
Duration
Nov 2003 – Aug 2004 & June 2002 – May 2003 (1 Yr 8 Months)
Position
Software Test Engineer
Food Link Online was formerly known as Agribuys and it is the leading provider of supply chain management software and services targeted specifically at the fresh foods industry in USA. Its has development office in Los Angeles and Pune
Company Name
Livetek Solutions (Pune, India) (http://www.liveteksolutions.com/)
Duration
Nov 2001 - June 2002 (8 Months)
Position
Joined as Software Engineer (Trainee)
LiveTek is Pune (India) based company and is mainly into website development & designing area.
Educational Qualification & Additional Academics
Engineering Degree in Computer Science with Hons. (Aggregate 77%) in 2001 from Institute of Technology, GGU, Bilaspur, Chattisgarh, India (http://www.ggu.ac.in/http://gguniversity.nic.in/). 4 Year Full Time Bachelor Degree.
A.I.S.S.C.E. (12th) in 1996 from C.B.S.E. Board in First Division with 66.7%.
Done DISM (Diploma in System Management) which was 1year duration part time course from APTECH COMPUTER EDUCATION (http://www.aptech-worldwide.com/).
Done Mastering in VC++, which was 1.5 month duration full time course from Seed InfoTech, Pune (http://www.seedinfotech.com/).
Technical Summary
SKILLS
TOOLS
EXPERIENCE LEVEL
Automated Testing Tools
Work soft, Puppeteer, Cyprus, SOAP UI, Selenium, Silk Test and QTP.
3
Reporting Tools
Live Compare, Data Lake
OS
Windows (95, 98, NT, 2000, 2003, Vista), Unix, and Linux 6.2
3
Application Server
Apache Tomcat and IIS.
2
DATABASE(S)
MongoDB, SQL Server, DB2, Oracle, MS Access
2
MAINFRAME
Config (IBM 5250), Env (IBM 5250), OS (MVS), AS400 versions v4r5, v5r1,v5r1,v5r3,v5r4 and v5r5
3
GUI(S)
Visual Basic 6, VC++
2
LANGUAGE
C, C++, SQL plus, JavaScript, HTML, and XML, Perl, React, Java script, Python
3
4 GL
PL/SQL
2
ERP Servers
SAP Servers (4.6C, 6.2, 7.1), Netweaver 2004 and 2004s (6.4 and 7.0), SAP Enterprise portal, People soft server version 8.42 – 8.49, Oracle application version 11i and 12i
4
Directory Server
iPlanet (5.x – 6.x), Tivoli, Open LDAP, OID, Novel l Directory (8.x) and RSA ACE/Server 6.0 and 6.1
4
Other Software
MS Office (Word, Excel, PowerPoint)
4
1 connotes experience ranging between one month to three months
2 connotes experience ranging between three to six months
3 connotes experience ranging to six months to two years
4 connotes experience ranging to two years and higher
Corporate Training / Seminars / Presentations
Training / Seminars / Presentations in BMC Software
Got extensive training in Scrum Trainee & Scrum Master.
Got extensive training in working on front end using React and Javascript.
Got extensive training on Work soft, Puppeteer, Cyprus, QTP and Silk Test testing tool.
Got extensive training on Situational Leadership.
Got extensive training on Administration of Remedy Action Request System.
Training / Seminars / Presentations in Allstate Northern Ireland
Got extensive training in Testing Mainframe AS400 Application using WinRunner from ALLSTATE CORPORATION (Chicago, USA)
Training / Seminars / Presentations in FoodLink
Got extensive training in Programming in VB, Oracle 8i, PL / SQL, and Unix shell scripting.
Project Experience
Mindlance INC
Feb2019 – Oct2020
Order Management
Client – John Deere (Order Management Project) https://www.deere.com
Location – Moline, IA, USA
Environment – React, Java, SAP & COMAR
Testing Tool used – Worksoft, Puppeteer and Cyprus
Project
Description
Business Challenge
Order Management system facilitates and manages the execution of trade orders which falls under order management lifecycle. This system support end-2-end order process from beginning to end and handles steps involved with fulfilling them. The process generally consists of building, pricing, accepting the order, packing, shipping order and finally tracking them until they are delivered. After delivery post sales process is also handled.
Role
Following are the responsibilities in different version releases.
Playing role of IT QA Analyst.
Responsible for system Integration Testing and managing the automation for order team for US and Canada.
Mainly involved in writing/maintaining automation scripts using Work soft (UI, SAP and COMAR-Mainframe), Puppeteer and Cypress.
Testing the data using API's in SAP Gateway and Post Man.
Reporting Bugs and entering in Test Tracking System. Seek opportunities for continuous improvement.
Reporting defects and issues in Rally and keeping track of all the defects raised.
Handling customer defects / issues (DTAC) and help developers to reproduce them in our lab environment.
Collection of Metrics from Production Environment and reporting it to management using Live Compare report.
Involved in helping fix defects in code for React, Java and SAP.
Extensively used SAP, COMAR, ATP Systems for testing the flow of application.
Experience in flow of order from various systems including VMS, SAP Sales and Distribution, Order Processing and Material Management.
Experience with dev Ops principles and Continuous integration(GitHub) and Continuous Delivery(Jenkins)
Turing Consulting INC
May 2012 – Oct 2013
MyJohnDeere.Com
Client – John Deere (Intelligent Solution Group) https://www.deere.com
Location – Urbandale, IA, USA
Environment – Web Application (IE, Firefox, Chrome) & Mobile Web
Testing Tool used – Selenium, Rally.
Project
Description
Business Challenge
MyJohnDeere is an online toolbox hosting applications and tools that customers and dealers can use to deliver a differentiated John Deere FarmSight™ experience. It also have mobile app. MyJohnDeere is open to customers, their dealers, and business partners to assist in the management and productivity of their operation.
Role
Following are the responsibilities in different version releases.
Playing role of IT QA Analyst.
Responsible for system Integration Testing and managing the whole SI&T Lab.
Responsible for functional testing of Mobile App in different iOS and Android devices as well as in Cloud based solutions.
Also involved in writing/maintaining automation scripts using selenium webdriver and fitnesse.
Testing the data using API's.
Reporting Bugs and entering in Test Tracking System. Seek opportunities for continuous improvement.
Develop the abilities, both technical and professional, of each project member.
Reporting defects and issues in Rally and keeping track of all the defects raised by team members.
Handling customer defects/issues (DTAC) and help developers to reproduce them in our lab environment.
Collection of Metrics from Production Environment and reporting it to management.
BMC Software
April 2009 – Oct 2009
BMC Software - Products
BMC Remedy Service Desk
BMC Remedy Change Management Application
BMC Remedy Asset Management Application
BMC Service Level Management Remedy Action Request System
Client – BMC Software http://www.bmc.com
Location – Pune, India
Environment – UNIX, HP SOLARIS, Windows (NT, XP, Vista, 2008, 2003)
Testing Tool used – BMC Internal tool developed in C# (C Sharp).
Project
Description
Business Challenge
IT organizations are under pressure to supply higher levels of support to the business in the form of faster incident resolution and improved service levels. However, incident and problem management processes are often not standardized, and prioritization of incidents is often done without an understanding of their impact on the business.
Business Need
Integrate with a unified architecture for all IT service support functions.
Gain direct visibility into business priorities through integration with a single CMDB.
Merge geographically/organizationally separate help desks into a single point of control. Identify business services affected by incidents and problems to prioritize resources accordingly
Transition from a ‘fire-fighting’ mode to a proactive, service-oriented mode.
Key Features & Benefits
Restore service as quickly as possible with best-practice incident management processes that manage the entire incident resolution process.
Remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment with best-practice problem management process.
Expedite incident resolution by providing ready access to common solutions, known errors, and workarounds in a tightly integrated knowledge base.
Reduce call volumes and encourage user self-sufficiency by letting users search FAQs, known solutions, and workarounds to common issues.
Improve customer satisfaction by responding quickly and efficiently to conditions that disrupt critical services.
Prioritize resources and actions to resolve incidents with the highest business impact first.
Role
Following are the responsibilities in different version releases.
Playing role of Team Leader. Responsible for handling team of 6 people.
I am involved in making Test Plans, Reviewing Test Cases, and Reporting Bugs and entering in Test Tracking System. Seek opportunities for continuous improvement.
Assist with the maintenance of automation scripts as and how it was introduced in the product.
Develop the abilities, both technical and professional, of each project member.
Reporting defects and issues in Remedy and keeping track of all the defects raised by team members.
Interacting with customers if there are any high severity issues are reported and help developers to reproduce them in our lab environment.
Jan 2005 – Mar 2009
BMC Software - Products
Control-SA/Agent for SAP Solutions – 3.2.00 with all Service packs
Control-SA/Agent for DB2 – 3.2.00 with all Service packs
Control-SA/Agent for People soft – 3.2.00 with all Service packs
Control-SA/Agent for Oracle Applications – 3.2.00 with all Service packs
Control-SA/Agent for AS400 – 3.2.00
Control-SA/Agent for SAP Enterprise Portal – 3.2.00
Control-SA/Agent for RSA/ACE Server – 3.2.00
BMC Provisioning Module for SAP Solutions – 5.0.00, 5.0.01 & 5.1.00 with all Service packs
BMC Provisioning Module for Oracle Application – 5.0.00 & 5.0.01 with all Service packs
BMC Provisioning Module for People soft – 5.0.00 with all Service packs
BMC Provisioning Module for SAP Enterprise Portal – 5.0.00 with all Service packs
BMC Enterprise Security Station – 5.5.00
Client – BMC Software http://www.bmc.com
Major Customer – Bank of America, Refferson, Federal Reserve bank, Swiss bank, HSBC etc
Location – Pune, India
Environment – SAP servers 4.6C, 6.2, 6.4 and 7.0, DB2 server 7.1, 7.2, 8.1 and 8.2, People soft server 8.41 to 8.45, Oracle application server 11i, AS400 servers v4r5, v5r1 to v5r4, SAP Enterprise Portal Netweaver version 2004 with SPS 21 and 2004s with SPS 13, RSA ACE/Server 6.0 and 6.1
Testing Tool used – Silk Test, Brunner, Unit test framework, Performance Manager
Project
Description
The CONTROL-SA Common Code supervises communications between User Administration components. It encrypts, queues and transmits administration requests to and from the Provisioning Modules.
Each USA-API is designed to support a particular “Managed System” (application, operating system, database…). Provisioning Modules translate generic User Administration commands into executable instructions and trap responses from the managed system relaying appropriate data back to the administrator. USA-API also monitor local activities – so that changes to managed systems that are initiated outside of CONTROL-SA are trapped and logged. If appropriate, alerts can also be generated.
On-line and off-line Interceptors ensure that User Administration data is always current and that local administration activities are monitored logged and reported.
Key Features and Benefits
The Common code Encrypts and secures all transmissions using state-of-the-art encryption mechanisms.
Agent can easily integrate site-specific User Administration processes so that manual steps are eliminated – decreasing reliance on manual activities while increasing operational efficiencies.
Automatic communication and data synchronization after communication or system outage means that data is always current, complete, and correct.
The Services Manager Encrypts and secures all transmissions using state-of-the-art encryption mechanisms.
The fully documented CONTROL-SA Software Development Kit and CONTROL-SA/X-Module® speed and simplify the development of Provisioning Modules.
Provisioning Modules can easily integrate site-specific User Administration processes so that manual steps are eliminated – decreasing reliance on manual activities while increasing operational efficiencies.
Automatic communication and data synchronization after communication or system outage means that data is always current, complete, and correct.
Multiple configuration options – allowing local and remote installations and support – let you determine the most appropriate deployment.
Role
Following are the responsibilities in different version releases.
Playing role of Team Leader. Responsible for handling team of 10 people
I am involved in making Test Plans, Reviewing Test Cases, and Reporting Bugs and entering in Test Tracking System.
Creation of New Business scripts form Test Plan.
Installation of various ERP servers like SAP, SAPEP, People soft and Oracle application with there latest Service packs.
Seek opportunities for continuous improvement.
Assist with the maintenance of automation scripts (Brunner) as and how it was introduced in the product.
Develop the abilities, both technical and professional, of each IDM project member.
Reporting defects and issues in Mercury Quality Center and keeping track of all the defects raised by team members.
Participated in internal as well as external audit.
Giving training on products like SAP, SAP EP, People soft and Oracle application
Interacting with customers if there are any high severity issues are reported and help developers to reproduce them in our lab environment
Jan 2006 – May 2008
Development of Automation scripts using Silk Test for testing BMC Enterprise Security Station – 5.5.00
Client – BMC Software http://www.bmc.com
Location – Pune, India
Environment – Windows 2003 Enterprise Edition/Standard Edition
Testing Tool used – Silk Test
Project
Description
Creation of automation scripts for BMC Enterprise Security station in Silk Test. It’s an ongoing project and when ever new functionality becomes part of regression we automate the new regression functionality and merge with existing regression suite.
Role
Following were my responsibilities.
Playing role of Team Leader. Responsible for handling team of 5 people
I am involved in making automation test framework and reviewing scripts
Creation of New Business scripts from Product Test Plan.
Refresh, slot and stage each transaction coming back from first look and send back for last look.
Creation of scripts for security management as per the rules provided by managed system
Seek opportunities for continuous improvement.
Develop the abilities, both technical and professional, of each IDM project member.
Allstate Northern Ireland
Sep 2004 – Dec 2004
Agency Regression (Using WinRunner)
Client – Allstate Corporation (USA) http://www.allstate.com
Location – Belfast, United Kingdom
Environment – Mainframe AS 400 Application
Testing Tool used – WinRunner
Project
Description
Allstate Corporation Company is one of the leading Financial Institution in USA. Allstate corporation has various Insurance, Financial, Saving and Banking Products. Agency Regression project is to test Allstate Corporation Insurance products using WinRunner.
The WinRunner Team supports the Auto, Commercial and Property divisions within Allstate by providing regression testing for the weekly TACF process (transfer of application code to the field). The team is responsible for the creation and execution of automated scenarios and validation of ALSTAR Sales & Service Processing (SSP) data for regression testing. WinRunner identifies defects and ensures that business processes, which span across multiple applications, remain reliable throughout the lifecycle. All potential defects are forwarded to the appropriate development teams for defect corrections. The WinRunner team currently executes approximately 13,000 regression test scenarios on a weekly basis. The NTNI WinRunner Team is part of the overall WinRunner Team and is aligned to the Auto WinRunner Team. The NTNI Team is responsible for the creation of scripts (test scenarios) for the Auto Strategic Risk Management (SRM) roll out and compliance projects.
Role
Following are the responsibilities in different version releases.
Played role of Sr. Software Tester and Team Coordinator. Coordinating between UK and USA Team.
I was involved in making Test Plans, Reviewing Test Cases, and Reporting Bugs and entering in Test Tracking System.
Creation of New Business scripts form Test Plan.
Creation of packages to run the scripts and running the packages to grid for first look.
Refresh, slot and stage each transaction coming back from first look and send back for last look.
Creation of Endorsement scripts for policies coming back from last look from test plans provided.
Run all completed scripts into validation library and running all scripts against the regression library before TACF in a week.
Investigate all issues and open IDCM’s against the development teams were necessary.
Seek opportunities for continuous improvement.
Assist with the maintenance of WinRunner scripts when requested by the Allstate.
Develop the abilities, both technical and professional, of each NTNI project member.
Reporting defects and issues in Quality Center and keeping track of all the defects raised by team members.
FoodLink
Nov 2003 – July 2004 & June 2002 – May 2003
Agribuys Software
Client – Agribuys.com (US) now FoodLinkOnline (US) https://www.foodlink.net/ http://www.foodconnex.com/
Location – Pune, India
Environment – Cold Fusion, JavaScript, & XML
Testing Tool used – WinRunner
Project
Description
FoodLinkOnline formerly known as Agribuys is the leading provider of Supply Chain Management software and services targeted specifically at the fresh foods industry, has unveiled their latest version of Fresh Foods Link. These advanced features will improve and simplify quality control procedures while extending transportation management functionality to accommodate food warehousing and cross-dock operations. It also adds a new promotions management capability, providing a more flexible system for shippers to support advertising specials for fresh foods within standard corporate business rules and practices. It link all participants of the fresh foods supply chain together via robust internet based software. Agribuys Software acts as a broker between the buyer and seller.
Role
Following are the responsibilities in different version releases.
Version 11.3, 11.4, 11.5, 11.6, and 11.7
Played role of Sr. QA Engineer and has 4 people working under me this project.
I am involved in making Test Plans, Reviewing Test Cases, and Reporting Bugs and entering in Test Tracking System (Census).
Integration testing to how the data moves from our system, which uses cold fusion at the customers end. I have got sound knowledge of how the Food Link of our company works.
Automated most of Agribuys system by WinRunner there by making it easier for enhanced testing. It was a self done project by me of automating the Agribuys system.
Version 10.9, 10.8, 10.5
I was involved in making Test Scenario, Test Cases, and Reporting Bugs and entering in Test Tracking System (Census).
Integration testing to how the data moves from our system, which uses cold fusion at the customers end.
Additional achievement is that I worked on WinRunner to Automate the Purchase Order, Requisition, and Transportation section of Agribuys.com.
Generating XML files output for the outgoing & incoming files from customers system to Agribuys system and vice versa.
LiveTek Solutions
Apr 2002 – June 2002
B M C C
Client – Servnetix Inc.
Location – Pune, India
Environment – UNIX, Perl, PHP, HTML, JavaScript, and MySQL
Project
Description
The project is an online billing Software for an ISP. Salient features include billing management like creation of transactions, statements, and invoices. Online credit card processing is integrated with authorize.net. Charging & refunding the money. The system has been integrated with PSA 2.0 ( a web control Panel provided by Plesk Inc) . Facilities of domain registration, renewal, delete or move domain. Integrated with names4ever and eNom. Creation and maintenance of trouble tickets for customers.
Role
As an Trainee Software Engineer, I was involved in following:-
Making Test Scenario and Test Cases.
Functionality and UI Testing. Testing includes Integration Testing, Regression Testing, Load Testing, and Performance Testing. Done Testing using IE and NETSCAPE Browser.
Making Test Scenario, Test Plans, Test Cases.
Reporting Bugs and entering keeping track of it in Excel File.
Nov 2001 – Mar 2002
AUCTION
Client – Livetek Software Consulting Services Inc
Location – Pune, India
Environment – UNIX, Perl, PHP, HTML, JavaScript, and MySQL
Project
Description
It’s a shopping list sort of package in which seller gives his product to be sold at certain terms and conditions in which min price is specified for the product. The auction then starts as per the prearranged timings where it is specified that particular buyer list is permitted to come in Auction. The price of product is decided on the max price, which every buyer gives, and which exceeds the min price seller has assigned to. Her in Auction package a good thing was while the auction none of the buyers come to know that to whom the final product was sold to till the end even they only come to know what the latest price of the product is, ie name of the purchaser is kept confidential.
Role
As an Trainee Software Engineer, I was involved in following:-
Designed CSS (Cascading Style Sheet).
Done coding to remove the bugs reported in Testing Phase.
Done Unit Testing and Integration Testing. Also done Load Testing at the time of Customer acceptance Testing phase. Done Testing in IE and NETSCAPE Browser.
Making Test Scenario and Test Cases for Unit testing and Integration Testing.
Reporting Bugs and entering keeping track of it in Excel File.
Personal Profile
Date of Birth
November 10th, 1978
Citizen
Indian
Marital Status
Married
Email ID
******.********@*****.*** & ******.********@*****.***
Contact Number
Contact this candidate