Customer Service Technical Support
Resume:
MATTHEW
SCHREFFLER
CONTACT
Harleysville, PA
*************@*******.***
linkedin.com/in/matthew-schreffler
STRENGTHS + SKILLS
Customer Service
Technology
Lean Six Sigma
Project Management
Technical Support
Employee Training
Process Improvement
Time Management
Relationship Development
Microsoft Office
EDUCATION
Bloomsburg University of Pennsylvania
B.S. Business Administration
Relevant Coursework:
Managerial Ethics & Corporate Social
Responsibility
Business Communications & Report
Writing
SUMMARY
Experience in Customer Service, Organizational Leadership, and Technical Support. Skilled at developing and implementing effective operational strategies to improve problem solving solutions. Provides leadership and employee training to ensure teams perform to the best of their abilities and deliver consistently.
PROFESSIONAL EXPERIENCE
NATIONWIDE INSURANCE Harleysville, PA
Technical Clerk 2018 – 2020
Communicated with internal associates and Agents to provide quality staff technical support and customer service. Worked with Robotics Team to improve future capabilities and product quality. Acquired basic skills and knowledge of insurance plans and processes. Upheld the standards and ethics that Nationwide stands for. Results:
• Collaborated with robotics team to assist in relaying the benefits of automated system integration, resulting in Nationwide adopting full automation for the Support team which increased efficiency with member services.
• Hosted virtual conference with over 50 Technical Clerks to cover process improvement strategies and reduced errors and improve access to legal documents and procedures.
• Led Support Team Root Cause Problem Solving group to enhance quality assurance and customer support.
HENNINGS MARKET Harleysville, PA
Produce Team Leader 2013 – 2018
Managed sale and price checking for market products and goods. Completed customer orders in a timely manner and delivered quality customer service. Delegated daily tasks to produce team and provided expert team leadership and training. Results:
• Provided expert customer service and exceeded customer expectations through assisting them with unique requests.
• Increased market knowledge through dedicated learning methods and drive to expand into other company roles.
• Enhanced product quality through effective time management and replacing damaged or missing goods.
Contact this candidate