Director

Jack J. Russell, MSIT.

**** ******* ** ***********, **** 45068 513-***-****

*********@*****.***

SUMMARY

An exceptional and top-performing healthcare director with extensive experience in patient care, physician relations, training and development, data analysis, service/business operations, program development, budget, and report management. Proven aptitude in directing cross-functional teams, communicating with all levels of management, and creating processes to improve operational performance in a fast-paced environment. A perceptive and highly knowledgeable producer with ability to complete complex process implementation projects, ensuring metric productivity/efficiency, patient/workforce engagement, and regulatory compliance.

EXPERIENCE

Dayton Children's Hospital, Dayton, OH

Director, Neuroscience Service Line, August 2016-present

Led daily operations of Neuroscience Service line, serving over 12 physicians, 6 Advanced Practice Professionals (PA, NP) four practice managers, and 54 support staff. Developed and managed operating budget in excess of $25,000,000 and joint capital budget of $1,800,000. Analyzed budget to actual data, mitigated deviations and advised on improvement opportunities. Create collaborative strategies for developing programs, product/service line, and physician integration and resource utilizations with the goal of increasing service line growth, efficiency, and patient experience. Manages the design, structure, development and planning issues within scope of direction. Responsible for quality, service and regulatory compliance for areas of responsibility. Responsible for providing operational leadership and for planning, developing and directing patient care programs and related capital projects for assigned area. Advised physicians on all business aspects of practice, including growth, revenue, service-line markets, competition, and population. Collaborated with Medical Directors to ensure compliance and optimization of clinical care. Analyzed workforce and patient engagement data, identified improvement opportunities, and led managers through solution implementation.

Assigned, directed, reviewed, and evaluated work of four managers at designated areas. Provided environment and tools for leadership development of managers. Identified and recommended employees for recognition. Interviewed candidates for positions within organization/unit, recommending appointments, promotions, or reassignments.

Led the implementation of Epilepsy surgery program leading to the NAEC Level IV epilepsy certification.

Collected/analyzed patient engagement data; provided improvement strategies; increased 10 percentile points.

Initiated the recruitment of 4 additional Neurologist increasing annual visits by 15% in 1 year. Created team model concept to form 2 Neurologist, 1 APP and 2 Rn’s per team. Efforts reduced access time from 100 days to less than 7 days.

Revamped Epilepsy Monitoring Unit from 3 to 9 beds with implementation of new inpatient tower increasing annual EMU volumes by 74% in 1 year of implementation.

Recruited additional EEG technicians to improve appointment access to less than 48hrs and increased volumes by 15%year over year.

Created the first Intraoperative Neuromonitoring program at the organization allowing for all surgical cases to be monitored internally. Recruited an experienced team to lead program increasing revenue by $400,000 annually.

Oversee business operations of the only brain tumor live tissue bank and Neuroscience research in Tri-state region. Manage financials for $1.8M foundation Grant.

Healthy Brain Neurology, Centerville, OH

Practice Administrator, December 2015-2016

Coordinated set up of new practice, IT infrastructure, regulatory compliance, office staff and training and purchasing of supplies and equipment. Solely responsible for all Business Management, Accounting, Billing, Human Resources, Marketing, Office Management, HIPAA Security & Medicare Compliance, regulatory compliance, oversee clinician credentialing, customer service, and day-to-day operations. Developed marketing strategies and ensured clinic visit schedules were being filled daily. Averaged 10-15 visits daily.

Developed policies and procedures to ensure regulatory compliance, patient satisfaction and practice operations are being followed

Negotiate all vendor contracts.

Kettering Physician Network, Beavercreek, OH

Practice Manager, 2013-2015

Led daily operations of 2 primary care clinics and 1 neurology clinic, serving 7 physicians and 17 support staff completing over 40,000 clinic/procedure visits annually. Managed operating budgets of $600,000 while working with finance to devise and ensure that each department operates with-in budgetary guidelines.

Led the Collection of data and reporting for Patient Centered Medical Home certification. Reviewed compliance for NCQA standards achieving level 3 certification (highest level).

Analyze services, facilities, equipment and staffing to maintain the productivity and effectiveness of operations.

Revamped and managed practice's supply inventory, decreased supply cost by 50% in two months and received supply credits of over $3,000 for returned excess.

Barnes Jewish Hospital, St. Louis, MO

Manager, Health Information Management, 2007-2009

Led a 40 member team comprising of Regulatory and compliance, IT, physician chart completion, transcription, customer service, chart analysis and release of information. Barnes Jewish Hospital is a 1,300-bed adult facility, composed of over 9,200 team members, including 1,750 attending physicians and 800 interns, residents, and fellows supporting 53,000 admissions, 42,500 surgeries, and 79,400 emergency department visits annually. Prepared and maintained HIM dashboard data for required reporting elements as well as internal performance indicators and reports trends and opportunities for improvement to the Director of HIM. Utilized HIM dashboard indicators and other measures to evaluate staffing levels. Based on analysis of this data, consistently recommended and ensured that a sufficient number of qualified and competent staff were available to provide service that is timely, accurate, safe, and focused on customer service.

Led $3M project for the implementation of new Softmed Transcription/Dictation and records tracking system. Project completed on time and with-in budget.

Reduced physician chart delinquency rate by 10% with-in 3 months. Took incomplete chart volumes from 22,000 to 11,000 in 12 months.

Researched, evaluated, selected and implemented systems which improve efficiency of department operations and/or database management. Reduced bond paper cost by $25,000 annually.

Supported continuous interaction with the physician community to include documentation quality improvement, record completion, and suspension activities. Attended medical staff meetings as needed to address issues, obtain feedback, and deliver training.

Successful customer interaction with medical staff members, leadership and peers from other departments, staff in all areas, vendor contacts, and patients/family members

U.S. AIR FORCE, Multiple Locations Worldwide

Practice Manager/Administrator and NREMT/Certified EEG Tech, Multiple Locations Worldwide, 1992-2005

Oversaw daily operations of outpatient medical/surgical clinics and emergency department. Directed engagement programs to keep workforce focused on providing safe, efficient, high-quality care. Administered scheduling and revenue generation. Supervised $600,000 operational budget and provided human resources support and performance management for up to 45 staff members.

•Modified EEG scheduling system reducing backlog by 50% and ensuring new consults scheduled within 48 hours.

•Reconfigured $100,000 digital provider reading station. Updated system impacted processing and interpretation for 2,500 EEG’s increasing efficiency by 30%.

•Set up new family practice clinic to incorporate 5 providers and 12 support staff. Organized purchase of all equipment and training for new staff. Creating over 33,000 patient visits annually.

•Implemented the addition of immunizations in clinic visits. Setup private room with immunization supplies and vaccines for vaccination of over 10,000 patients.

•Reconfigured Ambulatory Procedure Unit bed capacity by 12 beds increasing outpatient surgery capacity by 30%.

•Aided in rewrite of over 40 Operating instructions and procedures for Medical Readiness. Planned annual Combat field training for over 800 military hospital personnel.

EDUCATION

University of Maryland University College, Adelphia, MD

MSIT, Homeland Security Management, 2012

Wayland Baptist University, San Antonio, TX

B.S., Health Care Administration, 2004

Naval School of Health and Science, Portsmouth, VA

Electroneurodiagnostic certification, 2002

AFFILIATIONS

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