Director of Food and Beverage
Resume:
Anita Dha
*** **** **** *** *********, BC Canada 604-***-**** *****@******.*** www.linkedin.com/in/anita-dha-2b34a3119
Profile
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced manager passionate about the hospitality industry. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed any and all goals. A master in the art of upselling.
Education
SIR CHARLES TUPPER SECONDARY
Graduated in 1999
Kwantlen College University 1999-2001
BCIT 2006-2008
Experience
May 2018-Present
Director of Food and Beverage • Park Inn and Suites
Monthly kitchen and liquor inventory for the hotel and Fairview pub
Ordering items from vendors for the whole property line and keeping track of internal transfers
Completing and submitting invoices and other administrative work
Meeting with new sales reps and maintaining a positive and strong working relationship
Redesigning all menus for Hotel room service, hotel restaurant and pub, providing fresher, gluten free, vegan options and maintaining a low price with vendors with increased sales and guest satisfaction in all Food and Beverage departments
Implemented a successful happy hour and a late-night menu for the Fairview pub
Ensuring all banquets are catered as per client’s and travel group’s request
Responsible for social media accounts for the hotel and pub
Knowledge with Opera, Radisson Connect, Micros, hotel interfaces and Online extranets
Provide guidance and training to new staff in Sales regarding Group quotes, RFP’s, Banquet quotes, and training all staff in different departments with their respective department operating systems.
Bartending and server experience
Encouraging and teaching staff different aspects of the position while creating a positive and friendly work environment
Created Safety protocols and hotel policies for COVID-19 hotel action plan
Created and trained staff in COVID-19 action plan, Respectful workplace training and Workplace Violence prevention plan
October 2016-April 2018
Sales Coordinator • Park Inn and Suites
Quote prices for Functions and Groups
Process contracts and payments for all Functions and Groups
Creating new Preferred Corporate Accounts
Maintaining the Fairview pub website and all social media accounts
Assisting All management, Front Desk and Reservations with various tasks
Assisting guests with check in, check out and questions of the property, local tourist attractions and surrounding area.
Submitting LAR's every quarter
Knowledge of all hotel operating systems as well as online extranets
Creating New company profiles and PCR codes
Assist Travel agents generating new or translated GDS codes with the appropriate property code
Creating Direct Billing Accounts and Performas
Follow ups with Clients and Potential Clients
Generating and completing Month End reports
Creating Function accounts through Opera
Training Front Desk Employees
Review all Lanyon quotes, ensure all rates and room types quoted are correct
Award clients and business planner’s hotel loyalty award points and clients with hotel gift certificates.
April 2008-October 2016
Front Desk Clerk/Supervisor • Park Inn and Suites
Front desk/Guest services
Providing Excellent customer service
Knowledge of Opera and other Hotel Operating systems
Knowledge in many different 3rd Party Extranet sites
Training new employees
Knowledgeable in a unionized work environment
Recognition Letters received from Carlson Rezidor for Excellent Customer Service and feedback from guests.
Organized multiple fundraisers
Sept 2001-April 2008
Armored Car Guard and ATM Tech • Brinks Armored Car Vancouver
Balanced all Duty Free accounts
Delivered cash and coin to different locations and head offices
Responsible for Airport Transfers
Balanced,loaded and closed ATMs
Changed, disabled and enabled Mass Ham locks
Maintained, diagnosed and upgraded different ATM machines
Responsible for all Cruise Ship ATMs
Balanced main vaults
Trained all new Employees in the ATM division
Leader of every ATM night run
Skills & Abilities
·
·Customer Service
·Proficient with POS systems
·Excellent interpersonal and communication skills
·Composed under pressure
·Experienced in most hotel positions
·Fun and energetic
Leadership
Trained new employees in all departments and jobs
Created and implemented manuals to help staff with daily duties in all departments and jobs
Head Chair of the Joint Occupational Health and Safety committee for 10 years
Created a training manual for all new and existing staff to ensure employees are aware how to use any of the hotel operating systems
Was the team leader for the Hotel Loyalty Program (Club Carlson)
Represented Unifor local 3000 during the collective union bargaining for the 2015-2019 contract
Was the only person in Canada to receive a letter from Ken Greene, President of Radisson, for being nominated for Employee of the year (North America).
Represented the hotel/ownership during the collective union bargaining for the 2019-2024 contract due to strong knowledge with union agreements, and Worksafe BC regulations.
Creating and implementing COVID-19 safety plan for the property line
With the Fairview MLA and the Attorney General, was able to have the government implement a temporary policy to transfer of alcohol from a Liquor primary establishment to Retail liquor establishment. Along with the policy change, we were able to have the Liquor board give Liquor primary holders wholesale prices when buying alcohol instead of retail prices.
Activities and Interests
Movies, Event Planning, Baking, DIY crafts, Karaoke
References
RANJIT THIND
OPERATIONS MANAGER (BRINKS ARMORED CAR)
MEI LIU
HOTEL CONTROLLER
TONY DIAZ
CHIEF ENGINEER (THE SHIPYARDS AT THE QUAY)
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