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Customer Service executive

Location:
Hyderabad, Telangana, India
Posted:
September 16, 2020

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Resume:

RESUME

KATTA ANIL KUMAR

Contact no : 798******* Email id :adf5l9@r.postjobfree.com

OBJECTIVE:

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth

ACADEMICS:

·Done Professional course in AIRLINE AND AIRPORT MANAGEMENT from AVALON BUSINESS SCHOOL

·Bachelor of Technology in ELECTRICAL AND ELECTRONICS ENGINEERING from RAJAMAHENDRI INSTITUTE OF ENGINEERING AND TECHNOLOGY,PIDINGOYYA,RAJAHMUNDRY

·Board of Intermediate with Science and Maths as majors in

SRI CHAITANYA JUNIOR COLLEGE

·Board of Secondary Education in BHASYAM TALENT SCHOOL

WORK EXPERIENCE:

Ø I have 3.1 year Work experience for TRUJET AIRLINES as Customer Service.

ØI had 1.5year Work experience for MENZIES BOBBA GROUND HANDLING AGENCY as SPECIAL SERVICE AGENT

Job Role:

·Managing ramp operations with all safety related issues including loading and unloading of baggage and cargo from the aircraft.

·Greeting and assisting airline customers in a polite and courteous manner.

·Checking in passengers at the airport and assisting them in the ticketing and reservation procedure.

·In exceptional cases, helping passengers rebook the itineraries and get boarding passes.

·Telling passengers about luggage restrictions and weighing baggage and collecting excess weight charges.

·Ushering passengers to the aircraft.

·Dealing with passenger queries about the arrival and departure of the flights.

· Taking care of people with special needs and unaccompanied children.

·Giving my best Efforts to maintain OTP.

TRANINGS

ØCompleted DGR Training for Category 10

TECHNICAL SKILLS:

Operating systems : windows xp,7,8

STRENGHTS:

·Able to work in SHIFTS

·Good Communication Skills

·Profound knowledge of the integral airline processes and procedures.

·Willingness and ability to shoulder any relevant job responsibility.

·Proven ability to handle all the airline ticketing and reservation procedures.

·Proven efficiency in handling stressful situations and complicated airline practices.

PERSONAL DETAILS:

Gender : Male.

Date of birth : 23-02-1993.

Father Name : Katta Ramana

Nationality : Indian.

Languages known : English, Telugu, Hindi.

Address : Dr no: 12-1-22, main road, Kovvur

West Godavari district

Andhra Pradesh:-534350

.

Declaration

I hereby declare that the above written particulars are true to the best of my

Knowledge and belief.

Place: K. Anil kumar

Date: Signature



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