Tamer Ibrahim

Cell: 416-***-**** & 289-***-**** Email: adf5jz@r.postjobfree.com

PROFESSIONAL SUMMARY

An enthusiastic and hardworking team player with 8+ years of experience within the Telecom industry working for Rogers and Ericsson NOC (Network Operation Center) for operation and support of wireless telecom networks and Data Centers.

SKILLS

IBM-Netcool, Unix, MS Office, outlook, Business Object, Tektronix, Remedy& SMO.

Well organized, team oriented, customer interface with an ability to work in multi cultural environment.

Problem solving, fast learning, collaboration, good communication and ability to get things done.

EDUCATION

B.Sc. electrical engineering - Telecommunications section

PROFESSIONAL EXPERIENCE

Xerox

CSE (Customer Service Engineer) (Dec 2015 till now)

Install and repair of Xerox multi function printers and configuring to existing network.

Visit customers’ sites for troubleshoot and repair within the SLA.

UOIT (University of Ontario Institute of Technology)

Imaging Assistant (Apr 2012 till Oct 2012 and May 2015 till OCT 2015)

Installed operating systems and software images on laptops for thousands of students using Ghost 2 for Dell, Lenovo and surface pro.

Install, terminate and test structured cables and connect to patch panels and IT cabinet including the installation of switches and routers.

Rogers

NOC specialist (Nov 2013 till Sep 2014)

Performed the surveillance of the wireless voice network nodes by use of different tools such as Winfiol, AMOS, CHA, CAN and element manager.

Ensure network alarms are responded to and troubleshooted as per guidelines and SLA’s.

Interface with internal support groups and third party.

Call traces using Tektronix-session analyzer & performance Intelligence.

Rogers

Radio TAC specialist (Jan 2013 till Sep 2013 & Nov 2014 till May 2016)

2G/3G/LTE Radio Access network performance test execution and KPI monitoring during and after activities such as parameters change, SW upgrades…etc

Trouble tickets handling & supporting Radio Access Network Field operations.

Configuration management implementation and SW upgrade for network nodes.

Process, coordinate, work preparation and obtain internal approval for NCTs (Change management).

Ericsson

Back Office Engineer RAN/WRAN 2G & 3G (Jan 2009-Aug 2011)

Configuration management, Troubleshooted & supported for Ericsson radio Nodes

Trouble tickets handling

Re-homed RBS & Node Bs / RNCs.

Maintained 2G-3G networks operation and inter-operability

Ericsson

NOC Surveillance Shift Leader (Etisalat network) (Dec 2006- Jan2009)

Performed the surveillance of the WCDMA / GSM network by use of OSS, ALV, ASM, Winfiol, MoShell, CHA, CNA & element manager.

Trained new engineers on surveillance, troubleshooting & support.

Led a team of 5 engineers two of the engineers I have trained progressed to the position of shift leader.

AWARDS

Best Team Performance from Ericsson for Radio TAC team.

NON TECHNICAL TRAINING

WHMIS certificate (Workplace Hazardous Materials Information Systems)

Whale done training (positive professional relations/Ken Blanchard)

Customer Care Training (Keystone associates Leading Minds)

REFERENCES

References are available upon request.

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