SUMMARY

•Recent graduate with extensive work experience with auditing, quality control, and process enhancement background.

•Proven success leading inspection quality and process rationalization, which improved customer retention and satisfaction levels.

•Highly motivated individual who is a flexible and versatile team player adept at maintaining a high level of detail under pressure.

•Strong desire to learn and broaden skill set that align with career interest.

•Effective verbal and written communication skills in English, Vietnamese, and Japanese.

EDUCATION

Business Administration Diploma (Major in Finance and Accounting)

Southern Alberta Institute of Technology (SAIT) Calgary, AB (September 2018 – April 2020)

-Studied abroad and graduated in April 2020

-Consistently received recognition of academic excellence and achieved Honour Roll status

-GPA: 3.87/4.0

Bachelor of Business (Major in Foreign Trade)

Foreign Trade University Ho Chi Minh City, Vietnam (September 2002 – September 2006)

-Graduated with good standing

WORK EXPERIENCE

Merchandise Inspection and Auditing Manager

GF Vietnam Co., Ltd. Hai Phong, Vietnam (Aug 2009 – Sep 2017)

•Proven exceptional performance as a manager for a multinational company by helping build the company’s reputation and growth.

•Managed a team of over 100 staff across multiple geographic regions. Assessed their works, and reviewed inspection documentation ensuring alignment with company and customer’s standards.

•Led merchandise inspection projects, audited the customers’ final products in accordance with their production quality standards, and provided feedback for improvements.

•Organized and administered the staff’s schedules and utilizations, customer relationship, and human resource administrations.

•Assisted the General Manager in marketing activities and developing the company’s business, which resulted in significant growth.

•Prepared earnings report and interim business updates for the General Manager’s review

•Assisted in development of business plan and budgets for the branch on an annual basis.

•Provided in-person training to staff at the affiliated business units in other geographical regions such as Cambodia, Indonesia, Myanmar, Thailand, Philippine, and Lao to improve the inspection/ audit quality and customer satisfaction.

Japanese interpreter

Uchiyama Vietnam Inc. Okayama, Japan (April 2008 – April 2009)

•Assisted Japanese and Vietnamese business counterparts with the communications by translating dialogues at meetings and documentations in both languages.

•Coached and trained new team members at the headquarter in Japan and assisted them in meeting job requirements, including proper communication with the clients and their business counterparts.

Production Quality Control

Takako Vietnam Co., Ltd. Binh Duong, Vietnam (December 2006 – March 2008)

•Prepared production plans and forecasts for all production departments based on material inventory, human capacity, machine capacity, and other related factors.

•Prepared shipment instructions for warehouse staff to follow and ensured adequate shipment protocols are in place.

•Collaborated with Production Managers to investigate and resolve shipment issues for reporting purposes.

•Performed actual vs. forecast analysis and prepared monthly reports for upper management.

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