Customer Service Driver

CURRICULUM VITAE

NAME: FONYUY DERICK JUMKA

TEL: +971-*********

Gender: Male

Age: 30years

Visa Status: Visit Visa

Languages: English and French

Nationality: Cameroonian

Marital Status: Married

Email: ***************@*****.***

Driving license: Automatic Driving license (uae 2018)

POSITION: Light Vehicle Driver

OBJECTIVE

Seeking a position as a driver. To obtain employment in this Prestigious Company.

CAREER SUMMARY

A self-motivated professional driver with solid in-bound and out-bound experience in any kind of environment. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. Strong communication driving, leadership and computer skills contribute to high levels of efficiency and productivity. Ability to learn fast both theory and practical works. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty. Verifiable achievement of performance bench marks in all areas. A committed and flexible team member who consistently achieves key performance objectives.

Skills

Effective time management skills to always allow employer to know where I am and update them when I am running behind.

Excellent customer service to always check in on individuals and ask if there is anything I can do to make trip more enjoyable.

Extensive knowledge of state vehicle laws.

Great speaking skills to convey pertinent information to passengers.

Expertise in database user software to log information at the end of every workday.

Active listening skills to make customers feel appreciated.

PROFESSIONAL EXPERIENCE

Private Driver at China State Construction Company Abu Dhabi (December 2019 to May 2020)

Driver

Follow all state regulations while operating a vehicle.

Conduct routine maintenance, such as checking oil levels and inspecting tire pressure.

Pick up passengers from a variety of locations and always ask for their level of satisfaction after a ride.

Communicate with dispatchers to inform them of whenever a passenger is about to be picked up.

Provide information to passengers about things to do in the local area.

Handled passenger emergencies, including one instance where an individual had a medical emergency, requiring an emergency stop-off at the local hospital.

Answered all questions passengers had about the bus schedule.

Maintained proper ventilation throughout trips to ensure passengers’ comfort.

Reported delays to dispatch so they could update the bus schedule accordingly.

Arabia Transportation Company LLC Abu Dhabi (2018 to 2019)

Professional Taxi Driver

ØProvide outstanding customer service to over 120 clients per month

ØMaintain courteous and professional behavior and appearance

ØOrganize travel routes and ensure vehicle paper work is accurate and timely

ØFollow all company safety policies and procedures and protect company assets

ØAbility to work with minimal supervision while maintaining high energy

ØCoordinating the activities of Delivery Associates on the field through inbound and out bound calls

ØResolved complaints

ØScheduled service calls

ØProvided ongoing support to customers

ØGood Location Knowledge

EDUCATIONAL BACKGROUND

ØNEBOSH IGC(LOP 2019)

ØHigher Professional Diploma in Physiotherapy(2014)

ØCertificate of leadership in 2012

ØHigh school education: GCE Advanced Level – 2009

ØSecondary School Education: GCE Ordinary Level – 2007

TRAINING ATTENDED

Ø Basic life Support /First Aid Training (AED, CPR) for Adult, Children and Infant (American Safety and Health Institute) – (Abu Dhabi)

ØComputer training in MS Word, Excel

ØBasic Firefighting

ØUAE Automatic drivers license(2018)

TECHNICAL SKILLS

ØGood Driving skills

ØMS Office, power point

ØCall center telephony and technology

ØData entry and collation skills

ØGood communication skills(English and French)

CORE COMPETENCIES

ØCommunication skills

ØCustomer service orientation

ØProblem-solving

ØInformation management

ØOrganizational skills

ØAttention to detail

ØPersuasive ability

ØStress tolerance

ØAdaptability

REFERENCES

Available on request

Contact this candidate