Mental Health Sales
Resume:
Tavares, FL *****
Phone: 352-***-****
Email: *****************@*****.***
Michael Walker, MA, CAP
Work-Related Achievements
During my career spanning over 30-years in serving organizations from 1987 to 2020, I have made several achievements for the organizations for which I have had the privilege serving; starting with being honored as Lake Correctional Institution’s Employee of the Year in 1998 for outstanding service to fellow employees of the institution in the development of a child-care program for employees.
In 2001, I was once again recognized by the Florida Department of Corrections as a leader in the development of business partnerships willing to hire ex-offenders upon release. In 2005, I left the Florida Department of Corrections to move back to Central Florida to take care of my aging parents and began serving private organizations to achieve the results for ex- offenders in programming I had begun in the Florida Department of Corrections. In 2013, I was recognized by Bridges of America for developing employee training in the implementation of therapeutic communities and Medication Assisted Treatment grants in correctional settings.
In 2016, I was promoted to an international position responsible for grants and program development in correctional settings which involved grant contract development and grant contract negotiations. In this position, I have co-written grant contract proposals to develop programming and implementation methods which have been both acceptable to correctional agencies and effective in ex-offender success. I also collected, analyzed, and coordinated data for grants and contract reporting
I am a team leader, leading teams to success for every organization in which I have been involved.
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Work Experience
Sales & Sales Team Leader 12/2019 – Present
Liberty National
Central Florida
Duties: Develop business owner face-to-face sales leads into employee insurance product sales. Train and develop agents in the field and inspire these agents to success. Sales & Sales Team Leader 06/2019 – 12/2019
US Health Advisors
Orlando, FL
Duties: Maintain sales quotas and inspire sales team in achieving sales results through overcoming objections and barriers to insurance phone sales. I found the phone sales to be very impersonal and left to find a position which involved more face-to-face sales. On-line Faculty Instructor Part-time 03/2010 – 10/2019 University of Phoenix
Duties: Provide a structured on-line educational classroom. Develop course syllabus and course content for post-secondary Criminal Justice classes. Adhere to and enforce University policies and academic rigor. Provide day-to-day academic feedback to students and provide instruction leading to a broader understanding of course content. Assigned Classes: Finance & Budgeting in Criminal Justice Research & Statistics in Criminal Justice
Director of Quality Management 09/12/2012 – 01/10/2019 Director of Programs
Bridges International/Bridges of America, Inc.
2145 Metrocenter Blvd.
Suite 350
Orlando, FL 32835
Duties: Supervise all operations in Florida and internationally which include Substance Abuse & Dual- diagnosed MH/SA, Academic, and Vocational, and Chaplaincy programs within community and correctional settings. Ensure monitoring visits to all contracted sites. Interpret and apply all standards and policy directives of the agency to staff pertaining to program operations and development. Develop program manuals and tools to ensure effective program delivery and program monitoring. Assist in the process of new program development, grant writing, contract bidding, contract evaluation, and program implementation. Involved in writing grants for medication assisted treatment as well as therapeutic community development. Maintain DCF and occupational licenses at all program sites. Review all staff requests for leave ensuring work coverage. Interview applicants for employment and make hiring decisions. Maintain certification as a “qualified professional” as defined in Florida Statue 397.311 (25). Page 3 of 6
State Director in Florida 05/16/2005 to 06/13/2012 Community Education Centers, Inc.
(Facility Closed)
Duties: Supervise all operations in Florida which include Substance Abuse & Dual-diagnosed (MH/SA) Programs within correctional settings. Conduct monitoring visits to all contracted sites in the State. Interpret and apply all standards and policy directives of the agency to staff pertaining to program operations and development. Develop program manuals and tools to ensure effective program delivery. Assist in the process of new program development, grant writing, contract bidding, contract evaluation, and program implementation. Maintain DCF and occupational licenses at all program sites. Monitor proper disbursement of funds to programs and staff to ensure effective use of funds and contract compliance. Direct and supervise office personnel and Program Director positions evaluating staff performance and developing performance improvement plans as necessary. Review all staff requests for leave ensuring work coverage. Interview applicants for employment and make hiring decisions. Maintain certification as a “qualified professional” as defined in Florida Statue 397.311 (25). Region 1 DC Program Manager 04/2001 – 05/2005
Florida Department of Corrections
Region 1 Office
Duties: Conduct bi-annual monitoring visits and special visits as required of all vocational, academic, and substance abuse programs located within Florida Department of Corrections’ facilities within the region assigned. Produce reports regarding these visits within specified timeframes. Interpret and apply all standards and policy directives of the agency to program staff pertaining to program operations and development. Develop program manuals and tools to ensure effective program delivery. Assist in the process of new program development, grant/contract evaluation, and program implementation. Ensure DCF and occupational licenses are maintained. Monitor proper disbursement of funds to contracted vendors to ensure effective use of funds and contract compliance. Maintain and review data entered into the Offender-Based-Information System. Direct and supervise Correctional Services Administrator positions assigned to the region evaluating staff performance and developing performance improvement plans as necessary. Review staff requests for leave ensuring work coverage. Interview applicants for employment and make hiring recommendations. Maintain certification as a “qualified professional” as defined in Florida Statue 397.311 (25).
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Correctional Services Administrator 02/1999-04/2001 Florida Department of Corrections (Inter-agency Promotion) Region 3 Office
Duties: Assist in conducting bi-annual monitoring visits and special visits as required of all vocational, academic, and substance abuse programs located within Florida Department of Corrections’ facilities within the region assigned. Assist in producing reports regarding these visits within specified timeframes. Assist in interpreting and applying all standards and policy directives of the agency to program staff pertaining to program operations and development. Assist in development of program manuals and tools to ensure effective program delivery. Assist in the process of new program development, contract evaluation, and program implementation. Assist with the program readiness for DCF audits for licensure. Direct and supervise Program Supervisors evaluating staff performance and developing performance improvement plans as necessary. Review all program staff requests for leave ensuring work coverage. Interview applicants for employment and make hiring recommendations. Maintain certification as a
“qualified professional” as defined in Florida Statue 397.311 (25). Correctional Senior Classification Officer 11/1997 – 02/1999 Florida Department of Corrections (Inter-agency Promotion) Lake Correctional Institution
Duties: Provide training for entry level officers. Supervise a specialized caseload of Mental Health and Dual-diagnosed (MH/SA) inmates housed in crisis stabilization units and transition status units within the Mental Health Unit of a correctional facility. Coordinate placement and movement of transitioning inmates to long-term care facilities. Serve as Transitional Release Specialist coordinating mental health community services for released inmates. Chair disciplinary hearings involving inmates housed in the Mental Health Unit and make assigned rounds visiting all inmates assigned at least weekly. Assists in American Correctional Association audits and Operational Review audits. Serves on Protection Review panel. Maintain certification as a “state probation officer” with Florida Department of Law Enforcement
(FDLE).
Correctional Classification Officer 08/1996 – 02/1999 Florida Department of Corrections (Inter-agency Promotion) Lake Correctional Institution
Duties: Monitor progress on a general caseload of 200 inmates. Serve as chairperson of the Institutional Review Team during inmate progress reviews, administrative reviews, and inmate disciplinary hearings. Assess inmates for work and program placements. Make custody change recommendations for supervisory review. Screen Inmate Visitor Lists and make visitor approval/disapproval recommendations for supervisory review.
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Correctional Human Services Counselor 05/1990 – 08/1996 Florida Department of Corrections
Lake Correctional Institution
Duties: Provide individual and group counseling to a caseload of 30 inmates. Provide clinical documentation of counseling services. Provide therapeutic program structure. Provide weekly lecture series to groups of 40 -60 inmates. Conduct psychosocial assessments with an analytical interpretive summary including description of DSM IV diagnostic impressions. Develop individualized treatment plans based on problem list obtained from individual psychosocial assessments. Implement treatment plans with monthly case management reviews. Make referrals for continued after-care services. Collect and maintain chain-of-custody drug test urine samples of program participants. Correctional Chaplain - Part-Time 11/1987 – 05/1990 Florida Department of Corrections
Lantana Correctional Institution
Duties: Provide spiritual counseling within a correctional setting to approximately 240 inmates. Coordinate Chaplaincy Program volunteers to provide religious services and studies to inmate population. Conduct weekly confinement visits. Provide marital counseling to inmate and facility staff as requested. Provide post-traumatic crisis counseling to inmates and facility staff as requested. Manage Chaplaincy budget funds and solicit charitable donations from the community to provide enhanced chaplaincy services. Conduct a weekly non-sectarian service available to all inmates in open population. Education
School Major Degree Year
Brighton College Pharmacology Diploma 2010
University of Central Florida Public Administration MA 1998 Palm Beach Atlantic University Psychology/Music BA 1987 Forest Hill High General Studies HS 1982
Certifications/Licenses
FL State Licensed 215 Insurance & Annuities
Certified Addictions Professional #5692 – Florida Certification Board Certified CARF Program Surveyor
Certified Offender Workforce Development Re-Entry Specialist – National Institute of Corrections Certified Thinking for a Change Facilitator – National Institute of Corrections Certified Moral Reconation Therapy Facilitator
Certified ORAS Administrator
Certified Anger Management Therapist
Licensed and Ordained Southern Baptist Minister
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References Available Upon Request
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