Manager Design Engineer

Ryan S. Griffin

Saluda, NC ***** 704-***-****

www.linkedin.com/in/ryansgriffin ************@*****.***

Business Process Innovator

Highly motivated project execution leader with extensive experience in analyzing and translating business strategies into deliverables and providing tangible results that meet business vision objectives and risk appetite. An assertive and influential innovator, who exceeds expectations in order to ensure successful project execution. Experienced analytical and presentation skills leveraged to drive operational excellence and deliver large complex programs.

Highlights of Expertise:

Risk Assessments and Mitigation Planning

Team Development, Career Leadership and Mentoring

Business Process Optimization and Transformation

Advanced Data Analysis

Six Sigma DMAIC, DFSS, LEAN

Budgeting, Forecasting and Financial Planning

Change Management and Executive Influence

Business Case Build and Backlog Planning

Streamlined and Transparent Communications

Vendor Management and Negotiations

Career Experience

Tek Systems Consultant, Charlotte, NC

Digital Consultant – Wells Fargo Zelle Product Team, Deposit Products Group 2019 – Present

Empowered with resolving compliance and audit nonconformance findings. Collect data and build Zelle reporting for submission to Early Warning Services (EWS) and internal stakeholders. Host forums for information sharing sessions to drive collaboration amongst technical and product management resources. Design business process operational controls for internal audit issue resolution associated with corrective actions related to Zelle payments nonconformance report.

Map and analyze existing business processes and present recommendations for Zelle business process improvement.

Manage and produce all Zelle product reporting utilized for trending analysis, forecasting, and strategic decisioning.

Serve as the liaison between Wells Fargo and EWS for all Zelle compliance certification requests. Manage compliance waivers and host ideation forums for alternative compliance methods.

THE HARTFORD INSURANCE GROUP, Charlotte, NC

Program Director – Enterprise Business Transformation Portfolio 2012 - 2019

Planned, scoped and drafted business cases for enterprise projects by serving as liaison between corporate compliance, business, and technical aspects of needed work. Managed various project executions to facilitate adherence with business continuity policy, budget, schedule, scope, risk management strategy, and corporate regulations. Recruited, led, and developed a team of Senior Project Managers/Process Engineers and Scrum Masters.

Delivered enterprise disaster recovery capabilities by leading a two year, $21M program to build an alternative data center and ensure critical business functions aligned to viable business continuity operations model. Performed process mapping and optimization of the integrated applications failover process for all business areas.

Protected over $2M annually by leading Intelligent Operations Automation COE build, allowing BOT integration to contact center and online channels for automated, customer self-fulfillment.

Managed the Enterprise Data Classification program, leveraging Bolden James as a vendor to classify all artifacts. Pioneered organizational change through ADKAR Model to implement proper and sustained technology and process adoption, impacting thousands of team members.

Spearheaded and confirmed $17M year over year savings through contract negotiations with vendor (IBM).

BANK OF AMERICA, Charlotte, NC

Program Manager – Digital Payments Innovation 2008 - 2012

Built and managed the mobile innovation governance forum. Conducted quantitative analyses and business strategy translations to inform decisions and forecast industry conditions for large project portfolios totaling over $22M in budget responsibilities. Interpreted various data on pricing, VOC, stability, and future market trends in digital payments vehicles. Crafted charts and graphs to illustrate and streamline reporting and information presentation. Executed projects using DMAIC project delivery cycle.

Delivered a $30M revenue business case through management and execution of the full-service mobile wallet application, enabling banking customers to make contactless payments and digital card transactions from a smart phone.

Served as Project Manager on assessment and transition team for Merrill Lynch acquisition. Assessed redundant technology and documented risks and efficiencies leading to decisions, resulting in thousands of customers’ PII data being migrated to a new system of record.

Process Design Manager - Deposit Products 2006 - 2008

Supervised innovative product deliveries through leading and guiding risk, technical, financial, and project management aspects. Developed and managed annual budgets, implementation plans, and risk mitigation plans for all new consumer banking products. Documented risks and developed strong mitigation plans.

Facilitated efficient and timely development of over 200 consumer banking products by designing and implementing product development processes related to credit & debit cards, checking, and savings accounts.

Executed over 30 change management activities in rolling out new products to outside customers annually.

Process Improvement PMO Lead – Corporate Real-estate (6-Month Assignment) 2006

Designed and installed construction project PMO to facilitate process optimization.

Engineered new real estate business processes and saved $100M in costs by recruiting, training, and hiring team of Process Engineers to drive process efficiency implementations across corporate real estate, ensuring consistent expansion of productivity saving projects.

Black Belt / Senior Change Consultant / Process Design Engineer – Chief Information Office 2004 - 2006

Led planning, marketing, and implementation of organizational communications, support, and training strategies. Prepared Hoshin Kanri monthly reports for the CIO through collecting, analyzing, and summarizing information and data. Facilitated monthly Hoshin Kanri performance reviews at the senior executive level.

Protected over $20M in 2005 by spearheading multiple process transformations, removing unnecessary work.

Impacted multi-million-dollar decisions by influencing leadership through business case analysis, ensuring transformation benefits were recognizable and sustainable.

Additional Experience

TYCO INTERNATIONAL, Monroe, NC, Product Line Manager / Six Sigma Black Belt (Scott Health & Safety) 2 years

Led factory process optimization for various cost save initiatives and assembly line efficiency events.

Managed all aspects of product lines from designs to sales and revenue modeling.

TYCO INTERNATIONAL, Monroe, NC, Aerospace Quality Assurance Engineer/ISO-9000 Lead Auditor (Scott Aviation) 6 years

Oversaw all aspects of quality assurance associated with aerospace product manufacturing.

Education & Credentials

Master of Project Management, Western Carolina University, Cullowhee, NC

Bachelor of Science (BS), Industrial Engineering, Western Carolina University, Cullowhee, NC

Certifications / Training

Six Sigma Black Belt Certification - Six Sigma Academy at Tyco International

Six Sigma Lean Certification - Bank of America Six Sigma University

PMP Certification - Project Management Institute

Agile Scrum Master/ Team Kanban Practitioner Certification - The Hartford Insurance Group - Scrum.Org (Madison / Henry)

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