Customer Care Support

OSCAR ROSS

Phone: +91-880*******

E-Mail: ************@*****.***

Job Objective

Seeking a challenging position in a progressive and dynamic organization that enables me to combine my potential and interpersonal skills to derive excellent results, thereby achieving mutual

growth. I look forward to be part of a diverse and challenging environment, where there is a scope for learning new technologies & improving my skills.

Professional Summary

1 year of experience as a customer support agent in Hotel Key Nagpur Duration (15th Jan 2019 to 20 April 2020)

2 year of experience as a Tec support agent in IT SATISFY Bhusawal Duration ( 2nd Jan 2016 to 4th Dec 2018

Developed the skills for customer care, coordination, conflict resolutions, team management, relationship management, customer needs assessment & delivery

An effective communicator with excellent team leadership & relationship management skills and strong analytical, problem solving & organizational abilities.

Proactive & Dedicated team player maintaining high confidentiality, working with tight deadlines and consistently achieving set targets.

Experience in working on Oracle based ERP

Key skills and Competencies

Extensive experience of planning, allocation, delivery, & client liaison.

Experience of interpreting specifications and providing feasible solutions

Ability to multi-task in a demanding environment.

A Strong track record in delivering on time and within budget.

Able to ensure that all relevant organizational procedures are met and maintained.

Resolving complex issues and coming up with fast efficient solutions.

Self reliant and self motivated.

Able to work under pressure and handle different situations.

Smart organized and excellent approach towards work

Excellent communication skills

Capable of handling people with ease and tact.

Education

2009 Secondary school certificate

2011 Higher secondary school

IT Credentials

General software packages : MSOffice (Word, Excel, Outlook, PowerPoint & Internet)

Personal Details

Gender: Male Marital Status: un-Married Nationality: Indian Passport No: N 6102485

DOB: 09/05/1992

Languages Known: English, Hindi, Marathi.

Address-

Flat No- 703, Krishna Hights Sector 15 Ghansoli Navi Mumbai -400701

Contact this candidate