Customer Service Financial Analyst
Resume:
Yves Akroma
*************@*****.***
https://www.linkedin.com/in/yves-akroma-02b401191
Professional Summary
• Motivated professional with previous Banking and Financial Services experience.
• Great team worker proficient in providing customer service.
• Excellent organizational and great analytical skills, with a focus on detail and accuracy.
• Quick learner with a solution oriented critical mind as well as great analytical and quantitative skills.
• Ability to produce quality work under time restraints by prioritizing tasks, maintaining focus and communicating effectively.
•Upbeat recent economics graduate interested in a potential career in Business Analytics, Finance, or any other quantitative related field. Willing to relocate: Anywhere.
Education
Montclair State University - Montclair, NJ
Bachelor of Arts in Economics June 2020
GPA:3.45
Relevant Coursework: Statistics, Econometrics, Technical communications, Analytics in service industry. Work Experience
Relocated to the United States and enrolled in College Société Générale - Abidjan, CI June 2017 - December 2017 Financial Analyst Intern
• Assisted with month-end closing processes, verified journal entries, and financial forecasting for July 2017.
• Supported tie out to ensure data accuracy of monthly and quarterly management reporting package.
• Conducted financial and business-related analyses and research including the preparation of forecasts and/or analysis of trends.
• Communicated proactively, accurately and impeccably both verbally, over the phone, and in writing with team members and external stakeholders.
• Tracked monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources SIB - Abidjan, CI August 2016 - February 2017
Teller
• Accepted and process deposits, payments, checks for cashing and other transactions according to established procedures and performance standards.
•Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and as defined by management.
• Provided additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency.
• Applies product and procedural knowledge to solve customer's problems. NSIA - Abidjan, CI January 2016 - August 2016
Customer service representative
• Performed on-line maintenance of insurance files in review file matching up insurance documents to client files using analytical skills and expertise.
• Helped customers solve problems to ensure all auto insurance requirements were met.
• Verified and entered correct information into the computer using company guidelines.
• Processed policies and related document to ensure accurate and efficient flow. Skills
• Quantitative Analysis.
• Quantitative Research.
• Data Analysis Skills.
• Financial Analysis.
• Journal Entries.
• Forecasting.
• Financial Report Writing.
• Proficiency in R, Python and MS Office (Excel,Word,Powerpoint).
• Communication skills (Verbal and written)
• French
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