Social Media Customer Service

Tamieka Peralta

*** ****** **. ***** ******* MA 781-***-**** *******.*******@*****.*** www.linkedin.com/in/TamiekaPeralta SENIOR MANAGEMENT PROFESSIONAL with 20+ years of experience orchestrating high-level corporate engagements, industry conferences and trade shows, major marketing programs, and discreet executive meetings. Shrewd and customer-centric negotiator who manages itineraries and people with precision and a commitment to quality outcomes. Leverages community outreach and engagement to build and sustain network of influential public and corporate contacts and resources.

Work Experience

Boda Borg Boston, Malden, MA

Director of Corporate Sales and Meetings, 09/2018 to Present

● Built/ Maintained collaborative relationship while Increasing large corporate sales from 40% to 90% of corporate bookings.

● Planned and customized trainings in management skills, presentation skills, and customer service for executive level from 5-250 people. Planned team meetings and strategic planning sessions.

● Oversee the operations, financial and administration operations of all corporate groups.

● Organized team retreats, management trainings, leadership coaching and custom workshops with companies such as

(Google, Sanofi, NAMI and Wayfair)

MALDEN YMCA, Malden, MA

Director of Member Engagement, 03/2012 to 09/2017

● Steadily increased number of individual and family memberships from ~5,500 to ~9,000 over five years by creating and maintaining a welcoming, responsive, and diverse cultural and wellness experience

● Instated weekly meetings to streamline communication and ensure alignment across 18 departments, as a measure of delivering services to meet member needs

● Worked closely with the people we serve, their families, friends, employers, and other support staff to transform their lives.

● Liaised cross-departmentally to resolve issues that broadly impacted operations and member services

● Developed and executed marketing strategies through website management, social media, and community events HILTON BOSTON LOGAN AIRPORT, East Boston, MA

Senior Event Manager, 06/2006 to 03/2012

● Consistently booked and coordinated 50 to 75 corporate and private events annually to achieve $500k annual sales goal

● Managed decor, staging, staffing, menu, and scheduling for events ranging in size from 50 to 500 guests

● Negotiated, prepared, and executed contracts for guest-room blocks, meeting and event spaces, and catering

● Inspected all banquet facilities prior to events to ensure accuracy and quality

MASSACHUSETTS BAY LINES, Boston, MA

Senior Event Sales Manager, 06/2004 to 06/2006

● Solicited and booked corporate and social events for four charter boats, each with a capacity of 500 guests

Transferrable Skills

Relationship Management &

Customer Service

Established relationships with key officials,

organizations, and agencies, to advance

YMCA mission and community stature and

coordinate ancillary services for member

families.

Developed and led ongoing customer

service training for Membership personnel.

Established lobby receptionist position,

staffed by member volunteers.

Budget & Financial Management

Managed hourly and salaried employee

wages to meet YMCA department budgets.

Reviewed financial assistance applications

and coordinated approvals based on

funding capacity.

Influenced member donations to support

annual campaign fundraising.

Quality Assurance

Recruited, trained, and managed 15 staff

across three departments and conducted

performance auditing, action planning,

and coaching for underperforming staff.

Surveyed current and past YMCA members

to identify and correct issues and concerns

related to facility, services, and staff.

Appointed by CEO to serve on YMCA

Membership Strategic Planning Committee

to revise the mission statement and instate

new-member onboarding policies—

guidelines that remain a best practice.

Resources & Outreach

Informed and connected YMCA member

base about ancillary services, programs,

and resources, including diabetes

prevention and cancer support initiatives.

Counseled and supported YMCA teens and

family members in crisis and secured goods

and services for underserved individuals

and families in the community.

Tamieka Peralta

548 Forest St. North Andover MA 781-***-**** *******.*******@*****.*** www.linkedin.com/in/TamiekaPeralta

● Negotiated contracts and actively secured new bookings ARAMARK, Boston, MA

Conference Sales Manager, Batterymarch Conference Center, 06/2002 to 06/2004

● Generated and converted sales leads and prepared comprehensive proposals

● Cultivated and maintained client relationships

Event Manager, MIT, 01/2000 to 05/2005

● Hired, trained, and managed 20 to 30 personnel and coordinated 50 on-site events and delivered orders daily

● Monitored standards for food quality, safety, and cleanliness to meet or exceed contracted expectations

Professional Training & Proficiencies

Technical Coursework—Mount Ida College, Newton, MA Microsoft Office Suite—Word, Excel, PowerPoint

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