Customer Care Service

CURRICULUM VITAE

DEEPIKA

Contact no: 819**-*****

Add: # 39 Raghbir Nagar, Patiala ( Punjab ) 147001

E-mail: ***************@*****.***

Objective:

Fulfillment of my professional aspirations while working in a congenial environment for the growth of organization.

Educational Qualifications:

Matriculation from Haryana State Education Board in 2009 with 76% marks.

Higher Secondary with Commerce subjects from Haryana State Education Board in 2011 with 80% marks.

Bachelors in Commerce from Lovely Professional University Dist. Jalandhar with 75% marks (Distance).

Pursuing MBA from lovely professional University ( Distance).

Work experience :

Worked as a front desk operator in Fluent Academy-immigration office for 1year from 1 March 2014 to 31 March 2015.

Worked as Customer Care Assistant handling IPD & OPD billing in Columbia Asia Hospital Patiala from April 2015 to October 2018.

Worked in patient care services – IPD at Fortis hospital Mohali from October 2018 to April 2019.

Job Profile :

Handling OPD & IPD billing.

Handling finance counseling.

Handling admissions and discharges of patients in IPD.

Resolving billing and chargeability queries raised by the internal and external customers.

Making the final discharge bill after crosschecking the entries for the entire period of the patient stay.

Auditing all drugs, consumables and returns being made to the patients.

Handling TPA (third-party administrator) insurance initial requests submissions, query replies & final discharges.

Handling patient complaints.

Handling customer care services.

Preparation of month end reports :

Feedback analysis report.

Unbilled OPD.

Professional strengths:

Highly proficient in handling customer care services.

Possess excellent communication and interpersonal skills.

Excellent organizational & finance councilor.

Ability to deal professionally with a number of external and internal customers.

Quick learner and possess creative problem solving skills.

Ability to adapt to new processes within limited time frame.

Familiar with basic operating systems like Microsoft Outlook, Office and the Internet.

Self-motivator and ability to work in a fast paced work environment.

Ability to convince and satisfy customers.

Excellent team player with good listening skills.

Professional Experience:

Assigned the tasks of handling customer queries, feedback, complaints and request

Assigned the tasks of providing expenses estimates of hospitalization to the patients before admission.

Assigned the tasks of insurance claim request submissions & final discharge

Assigned the tasks of Cashiering.

Assigned the tasks of preparing day-to-day activities of customer care department

Responsible for providing administrative support to customer service team

Researched and complied answers to provide information to customers

Responsible for maintaining and developing relationships with external and internal clients

Assigned the tasks of providing timely responses to the queries and complaints of customers

Areas of Interest:

To exceed the expectations of the organization and achieve customer satisfaction

To contribute my customer service skills in solving complex customer problems

My Personal Details:

Name : Deepika

Father’s Name : Sh. Munna

Date of Birth : 10th of December, 1993

Marital Status : Unmarried

Nationality : Indian

Alternate Cell number : 884-***-****

Address : H No. 39 A Raghbir Nagar, Patiala, Punjab. 147001

(Deepika)

Contact this candidate