Customer Service Manager
Resume:
Carlos J. Arnedo III
Contact
*******@*****.***
Skills
*Management/Leadership
*Vendor Procurement
*Customer Service Opt.
*Supervisory
*Coordinating Maintenance
*Paint mixing systems:
PPG
Spies Hecker
RM Diamont
*SOP Proficiency
*Product Manufacturing
*Manpower planning
Software
*Microsoft Word
*Microsoft Excel
*Microsoft Outlook
*CCC
*Audetex
*Mitchell
Education
Broward College
Law Enforcement Academy, 2005
Belen Jesuit High School
High School Diploma, 1999
Languages
English (fluent)
Spanish (fluent)
Military
United States Marine Corps.
E-4 Corporal, 2000-2008
Profile
Business-driven individual with more than 15 years working as General Manager for a Collision Repair Facility and 6 years as a leader of Marines. Determined and experienced in developing client rapport, work ethic, employee/employer relations, customer service, repair and refinishing efficiency, acquiring contracts and vendors, and overseeing general operations and production of facility.
Certification
ASE Refinish, Nonstructural repairs, & Estimating
Structural Repairs (AATI)
0220 license (State of Florida)
Experience
Collision Motor Repair
Owner/General Manager 2015-2020
Supervises all staff in the repair and servicing of vehicles and equipment and oversees the scheduling of work while monitoring for quality and productivity.
Establishes contracts and service agreements with outside Vendors.
Evaluates and authorizes contracted repairs and verifies the accuracy and legitimacy of overall charges.
Prepare product specifications and order specialty parts according to approved process and maintain appropriate inventory levels to ensure minimal downtime by working closely with finance/warehouse personnel
Maintains work orders and reviews and verifies repairs are complete, and labor, parts, and sublet/sub-contracted charges to work orders and technicians' notes are accurate
Supervises personnel, determines daily staffing needs and requirements, evaluates work performance, interviews prospective employees, and completes performance reviews for all staff Coordinates service calls for vehicle pick-ups and drop-off to sublet contractors
Maintains a comprehensive record system of vehicles and equipment repairs using CCC estimating management systems
Probody Collision Repair
Production Manager, 2013-2015
Planned, organized and controlled production to ensure that all vehicles are repaired efficiently, on time, within budget and to standard Coordinated and scheduled monthly safety meetings for all employees.
Showed proper usage of safety and chemical gear Determined the material resources required
Managed human and material resources to meet production targets
Established decisions about equipment use, maintenance, modification and procurement
Ensured that standard operating procedures are adhered to Ensured implementation and adherence to health and safety procedures
Established product quality standards
Monitored quality standards of repairs Implemented and enforced quality control and tracking programs to meet production objectives
Analyzed production and quality control to detect and correct problems
Determined and implemented improvements to the production process
Prepared and maintained production reports for clients i.e.: Progressive, State Farm, & Geico Insurance Companies Monitored and reviewed the performance of staff and organized necessary interventions for improvement Estimated production costs
3 Points
General Manager, 1999-2013
Reduced average contract expenses by 15% through aggressive negotiations with vendors Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 25%
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintained tight cost controls and maximize business operational efficiency
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Evaluated upcoming program plans to forecast expected resource needs
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies Implemented policies and standard operating procedures for continuous improvement
Hollywood Police Dept.
Police Officer, 2006-2008
Protected citizens by preventing crime, enforcing laws, apprehending suspects, and monitoring traffic.
Prevented crime by explaining and enforcing applicable federal, state, and local laws and ordinances; teaching preventive, protective, and defensive tactics; mediating disputes; patrolling assigned area; responding to notices of disturbances; conducting searches; observing suspicious activities; and detaining suspects.
Apprehended suspects by responding to complaints and calls for help, observing violations, and making arrests.
Conducted criminal investigations by gathering evidence, interviewing victims and witnesses, and interrogating suspects.
Documented observations and actions by radioing information and completing reports. Reports observations and actions by testifying in court.
Maintained safe traffic conditions by monitoring and directing traffic, enforcing laws and ordinances, investigating accidents, providing escort, and reporting unsafe streets and facilities.
Ensured operation of equipment by practicing responsible use, completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, notifying supervisor of needed repairs, and evaluating new equipment and techniques.
If needed, directed traffic and issued citations related to traffic violations
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