Maher A. Ghazale

Chtoura-Bekaa, Lebanon. Tel#:+adf5ec@r.postjobfree.com

Skills & Qualifications

FOOD AND BEVERAGE

More than 10-year history in all areas of food and beverage operations. Oversaw kitchen personnel, all service staff, and administrative employees. Supervised handling and preparation of food, ensuring compliance of quality control standards. Strategized and controlled budgets, inventory, recruiting/training of staff, service and sales.

RETAIL

Extensive retail background, coordinated merchandise inventory and developed floor displays, supported and surpassed sales goals. Transitioned from part of sales staff to management role. Presided over all store operations, regulated pricing, improved inventory control systems, exhibited displays, coached staff and established ongoing customer relationships.

History of Employment

Injaz Lebanon (Junior Achievement Worldwide). Present

Trainer/Coach

Educating students about work readiness, entrepreneurship and financial literacy through hands-on training programs. Coaching them through the critical phase of opening their own small business venture and ensuring a smooth successful opening.

Assisting in setting budgets and overlooking the potential growth of the small business projects at hand

Ghazale Superstore. Chtaura-Bekaa Valley, Lebanon. Present

Operations Manager

Supervised staff of 40-50 employees in a high volume store, enforcing compliance with company policy and procedures

Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Utilized company resources to generate traffic to maintain customer contact and to build business base

Conducted In-store Audits,

Created schedules and established performance goals for employees

Setting par levels and maintain a strong BOH stock with minimal breakage

Teavana (Alshaya Company). Hazmeih- Beirut, Lebanon. 2 years

Store Manager (pre-opening)

Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Maximizing profitability and meeting sales targets.

Maintaining the stability and reputation of the store by complying with legal requirements

Setting store’s current and future budgets,

Oryx Rotana Hotel. Doha-Qatar. 3 years

In Charge of Banquets, All Day Dining & Stewarding Operation (Pre-opening)

Responsible for all areas ad Operations related to banquets. To work with accounts department to oversee physical inventories, analyze specialized reports, slow moving items and low stock list and productivity norms; Assists in establishing and achieving the Banquet’s department annual budget forecast and exercises a constant control of the operation cost. Have 5 meeting rooms and 2 ballrooms.

Running Daily operations of the Stewarding Department, Doing Daily Hygiene walkthroughs, setting F&B operating equipment budgets, inventories, controlling breakages and putting cleaning schedules, conducting training programs for staff.

Media Rotana Hotel. Dubai-United Arab Emirates. 2 years

Stewarding Manager (Pre-opening)

Maintain par levels of stock; complete requisition for additional supplies as appropriate.

Monitor supply of clean dishware, glassware and pans; take corrective action to maintain supply level.

Schedule employees based upon forecasted volumes.

Manage the operation of the steward department; train employees on proper cleaning methods and operation of the equipment.

Check the proper operation of the dish machine/cleaning equipment daily.

Took part in task force team opening two Rotana Properties, ensured a smooth operation, setting SOP’s, FF&E par levels, and training of steward staff.

Four Seasons Hotel. Damascus-Syria. 4 years

Chief Steward (Pre-opening)

Omni Hotels. Houston-TX, USA

Front Desk Agent.

Target Stores. Houston-TX, USA

Education

Lebanese American University. Beirut, Lebanon. BA Degree, Hospitality Management. 2001

Lebanese International University. Bekaa, Lebanon. Currently pursuing an MBA degree.

Additional Training

Food Hygiene Certified ( basic, Intermediate, and advanced), Certified Trainer for Massive Training Circuits, Coaching Skills, Budgeting & P&L, Train the Trainer, F&B Fast Track Training Program.7 hotel pre-openings.

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