Reservation Specialist

A B O U T M E

More t h a n * years of experience in

reservations and revenue field. Highly

skilled in assisting guests with

reservation inquiries. Hands on

experience in obtaining pertinent

information such as desired schedule and

rates. In depth knowledge of providing

comparative information in regards to

competition. Conversant with working

around schedules and cancellations

along with managing complaints and

resolving issues in a proactive manner.

Utilize leadership expertise and

hospitality experience to align reservation

activities as per the brand goals, fostering

revenue growth.

Contact No: +91-707*******

Email: *******.*********@*****.***

E x pe r i e n c e

Reservation Agent

Pullman Dubai Jumeirah Lakes Towers Hotel October 2018 – Present Prepares daily occupancy-Forecast and Segment Pick-Up Reports. Provide any reports required by Revenue Manager or Reservations Manager.

Analyze compset and also reports any rate parity.

Manages all OTA Channels and Prepare OTA Commission sheet and submits to Accounts.

Creates Rate codes, Block codes and handle Group reservations. Communicate with Front office, sales team and senior management. In charge of all room enquires, bookings, administration, deposits, payments and follow ups.

Responsible for all rooms enquires, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.

Record turnaways on busy dates.

Operate wait list on busy days to ensure maximum occupancy. Monitor daily availability and keep front Office informed of best rates to sell.

Maintain hotel online upselling tools.

Perform miscellaneous job-related duties as assigned. Handles No Show& Late Cancellations reports on daily basis and apply charges when applicable.

Update FASTCOM on weekly basis.

A R E A S O F

E X P E R T I S E

PMS (OPERA),

OLTA Extranet & Channel

Manager

ResaWEB, Dataweb, FASTCOM

Commercial Knowhow;

Guest oriented & service minded

Ability to work under pressure

Diplomacy, self-control &

Dynamic

A W A R D S

LQA Best Performer 2020 (96.40%) –

Pullman JLT Dubai

Employee of the Month – Pullman JLT

– 2019

Smile of the Month (Nominee) – Pullman

JLT – 2019

Awarded for Extranet Guru of Go- MMT

– 2018

Employee of the Month – Radisson

Jaipur City Center 2018

Certificate of Data Handling Procedure

Le Meridien – 2017

Certificate of Competitive Intelligence Le

Meridien – 2017

Bravos Certificate Champion –

Country Inn & Suites by Radisson –

2015 to 2016

Grooming Awards - Country Inn & Suites

by Radisson – 2015

Employee of the Month Country

Inn & Suites by Radisson –

2015

Assistant Manager Reservation

Radisson Jaipur City Center, India April 2018 – September 2018 Manage room inventory to achieve optimum result in occupancy. Create rate codes for Corporate and FIT as per contract and promotion sent by Sales team.

Prepares the daily reports required by Revenue Manager such as daily pick up, STR reports and segments pick up.

Provide weekly dynamic forecast of expected results, variances and budgets comparisons.

Quality check of the reservations entered & team performance. Support Revenue Manager to help meet the electronic distribution. Maintain Hotel Brand website and ensure its listing and ranking in google.

Provides Monthly data base to Sales Team and Revenue Manager. Analyze comset and also reports any rate parity.

Check for rates and content availability across all channels including the brand website and updates in channel manager, with respect to competitors and hotel availability.

Assist in setting up new hotel data including adding properties to OTA’s descriptions, images and availability across all approved channels as applicable.

Helps Director of E-Commerce for online marketing. Assist Revenue Manager in creating New Promotion.

Assist revenue Manager in month and Year end closing Reports. Reservation Supervisor

Radisson Jaipur City Center, India September 2017 – March 2018 Manage telephone, fax and email inquiries .

Provide detailed information to walk in guests which can make them recurring customers. Explain the features of the hotel and offered most feasible room rates.

Take deposits for new reservations and pre-authorize credit card from online travel agents. Create invoices as and when required. Identify new contacts and pass sales leads on to the Sales Director, develop sales leads, and respond to sales opportunities in order to maximize revenue.

Produce quotations and written confirmation to all clients. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate. Ensure delivery in quality in processing guest requests and bookings.

Update OTA rates through extranet/channel manager

depending to the demand and occupancy of the hotel. P E R S O N A L

D E T A I L S

Date of birth: 26 May 1997

Citizenship: Indian

Religious Affiliation: Hindu

E D U C A T I O N

Diploma in Hotel Management

FIHM, Dehradun, Uttarakhand

BSc in Hotel Management and Hotel

Administration

FIHM, Dehradun, Uttarakhand

R E F E R E N C E

Will be provided upon request

Reservation Associate

Le Meridien Jaipur, India November 2016 – August 2017 Liaising with central reservations to communicate new rate plans and promotions.

Liaising with travel agents and the room’s division manager. Assisting the sales team in setting their rates.

Maintaining the in-house reservations systems.

Forecasting revenue streams.

Directly involved with room sales.

Managing the team effectively.

Helps optimize occupancy and average room rate via room upselling.

Front Office & Reservation Agent

Country Inn & suites By Radisson, Mussoorie India April 2016 – October 2016

Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.

Demonstrate a high level of customer service at all times. Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Enrolling guests in the loyalty programme and ensuring that the monthly targets are met.

Hotel Operational Trainee

Country Inn & suites By Radisson, Mussoorie India May 2015–March 2016 Registration of guests and assigning rooms

Maintaining an inventory of reservation and room assignments Answer enquiries regarding hotel services, provide assistance and respond to guests' complaints.

Understanding the present situation of the guest and developing strategies for improving.

Studying the feedback on customer satisfaction and giving a report on these results so that necessary suggestions can be made on improving the customer relationship.

Contact this candidate