Contact Details Manager
Resume:
Kensani Velaphi
Address ***** ***** *, ***** ***** Road, Philippi East 7750
ID no: 901**********
Contact number 064*******
Email **********@*****.***
Gender Female
Driver License Code 8
Professional Summary
Hardworking and reliable individual with strong organizational skills. Offering excellent telephonic etiquette, great communication skills and highly motivated with a drive for success. Understand the importance of being a team player. 6 years collections representation experience and customer oriented. Thoroughly trained in negotiation techniques. Willing to learn and be trained. Consistently dedicated to exceeding company’s expectations.
Education /Training
2008 Matric
Subjects Passed
English, Afrikaans, mathematics, Life Orientation, Geography, Life Science and Physical Science.
2009-2015 National Diploma in Nature Conservation,
Cape Peninsula University of Technology
2017 Principa
Collections Practices Training
Collections skills and Telephone Technique
Employment History
2009-2010 Promoter (part time), Motshweleng Promoters
Promoting Always Pads to females in local salons.
2010 Dec - Feb 2013
Debt Collector Anthony Richards and Associates
Calling customers for payment arrangement.
Collecting arrears on late stage accounts.
2013-2014
Collections Agent CAPFIN
Calling past due customers to make payment arrangements from Recency 1 to 4 accounts.
Negotiating payment plans with customers to bring account up to date.
Performing follow ups with customers who have not met the terms of payment plans.
2015 Jan- 15 Dec 2015 Work Integrated Learning (WIL year)
Drie Kuilen Nature Reserve (NCC), Touwsrivier.
Duties and responsibilities
Research
Comparing drinking preferences of animals between two water points. This involved using camera traps that were set at two water points to record frequency of animals visiting the water points.
Resource management
Conducting vegetation surveys, compilation of photographic Heberium, mapping of soil erosion, erosion management and rehabilitation. Propagation of plans by seed cutting in the nursery, alien plan control (chemical and mechanical), small mammal surveys, bird ringing, amphibian surveys, human and animal conflict, borehole and basic water management.
General Routine Administration Management
General maintenance of reserve. Compilation of asset register, filling in vehicle logbooks, Record keeping, writing reports, managing the small tack shop of the reserve, managing staff time sheet, supervision of reserve staff and calculated telephone deductions of reserve.
Conservation Compliance
Permit checks and inspections.
Conducting OPs, gathering evidence on illegal activities and conducting security patrols.
Conservation Communication.
Planning and implementing an environmental education lesson
Organizing community clean ups as part of community conservation.
Helped plan, create various brochures for reserve.
2016 August- Nov 2019
Collections Agent Tenacity
Collecting arrears on recency 1-4 accounts.
2016 Dec- 23 May 2019
Collections Agent Homechoice Limited LTD
Finchoice collections Agent
Dealt with customers diligently, courteously and professionally while collecting outstanding debt.
Negotiated payment plans with customers to rehabilitate accounts.
Offering restructure options (Paying a lower installment for a longer period).
Escalating unresolved queries through to back office.
Ensuring customers information is correct
15 July 2019- July 2020 WNS -Senior Associate
Handling Inbound and outbound Calls.
Keep track of assigned accounts to identify outstanding debts.
Plan course of action to recover outstanding debt.
Set up repayment plans and record commitments to repay debt.
Proved exceptional customers service to every customer and resolved customers situations with care.
Investigate and resolve discrepancies.
Accepting credit card and debit cards payments
Setting up direct debits.
Updating customers information.
Emails- sending out invoices
Setting up Direct Debits.
References
1. WNS GLOBAL Services
Safaraz Kazee
2.Finchoice Collections Team leader
Asanda Balani
3. CAPFIN
Donavan Oostendorp
Contact details :( 087*******) (061*******
4. Shanay wattson
Tenacity (Team leader)
Contact details: 076*******
5. Drie Kuilen Nature Reserve
*******@*********.**.**
Contact this candidate