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Contact Details Manager

Durban, KwaZulu-Natal, South Africa
September 16, 2020

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Kensani Velaphi

Address ***** ***** *, ***** ***** Road, Philippi East 7750

ID no: 901**********

Contact number 064*******


Gender Female

Driver License Code 8

Professional Summary

Hardworking and reliable individual with strong organizational skills. Offering excellent telephonic etiquette, great communication skills and highly motivated with a drive for success. Understand the importance of being a team player. 6 years collections representation experience and customer oriented. Thoroughly trained in negotiation techniques. Willing to learn and be trained. Consistently dedicated to exceeding company’s expectations.

Education /Training

2008 Matric

Subjects Passed

English, Afrikaans, mathematics, Life Orientation, Geography, Life Science and Physical Science.

2009-2015 National Diploma in Nature Conservation,

Cape Peninsula University of Technology

2017 Principa

Collections Practices Training

Collections skills and Telephone Technique

Employment History

2009-2010 Promoter (part time), Motshweleng Promoters

Promoting Always Pads to females in local salons.

2010 Dec - Feb 2013

Debt Collector Anthony Richards and Associates

Calling customers for payment arrangement.

Collecting arrears on late stage accounts.


Collections Agent CAPFIN

Calling past due customers to make payment arrangements from Recency 1 to 4 accounts.

Negotiating payment plans with customers to bring account up to date.

Performing follow ups with customers who have not met the terms of payment plans.

2015 Jan- 15 Dec 2015 Work Integrated Learning (WIL year)

Drie Kuilen Nature Reserve (NCC), Touwsrivier.

Duties and responsibilities


Comparing drinking preferences of animals between two water points. This involved using camera traps that were set at two water points to record frequency of animals visiting the water points.

Resource management

Conducting vegetation surveys, compilation of photographic Heberium, mapping of soil erosion, erosion management and rehabilitation. Propagation of plans by seed cutting in the nursery, alien plan control (chemical and mechanical), small mammal surveys, bird ringing, amphibian surveys, human and animal conflict, borehole and basic water management.

General Routine Administration Management

General maintenance of reserve. Compilation of asset register, filling in vehicle logbooks, Record keeping, writing reports, managing the small tack shop of the reserve, managing staff time sheet, supervision of reserve staff and calculated telephone deductions of reserve.

Conservation Compliance

Permit checks and inspections.

Conducting OPs, gathering evidence on illegal activities and conducting security patrols.

Conservation Communication.

Planning and implementing an environmental education lesson

Organizing community clean ups as part of community conservation.

Helped plan, create various brochures for reserve.

2016 August- Nov 2019

Collections Agent Tenacity

Collecting arrears on recency 1-4 accounts.

2016 Dec- 23 May 2019

Collections Agent Homechoice Limited LTD

Finchoice collections Agent

Dealt with customers diligently, courteously and professionally while collecting outstanding debt.

Negotiated payment plans with customers to rehabilitate accounts.

Offering restructure options (Paying a lower installment for a longer period).

Escalating unresolved queries through to back office.

Ensuring customers information is correct

15 July 2019- July 2020 WNS -Senior Associate

Handling Inbound and outbound Calls.

Keep track of assigned accounts to identify outstanding debts.

Plan course of action to recover outstanding debt.

Set up repayment plans and record commitments to repay debt.

Proved exceptional customers service to every customer and resolved customers situations with care.

Investigate and resolve discrepancies.

Accepting credit card and debit cards payments

Setting up direct debits.

Updating customers information.

Emails- sending out invoices

Setting up Direct Debits.


1. WNS GLOBAL Services

Safaraz Kazee


2.Finchoice Collections Team leader

Asanda Balani



Donavan Oostendorp

Contact details :( 087*******) (061*******

4. Shanay wattson

Tenacity (Team leader)

Contact details: 076*******

5. Drie Kuilen Nature Reserve


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