CURRICULUM VITAE

PERSONAL DETAILS

Surname :Mogano

First Names :Sepela Juniors

Contact Details :082*******/079*******

Email Adress :adf5dd@r.postjobfree.com

Surburb/Region :8548b Zone 6,Diepkloof, Soweto

Nationality :South African

Languages :English,Zulu and Sotho(Read,Speak and write) COMPETENCIES

Client orientation - The ability to focus on and achieve standards of service which Comply with the highest expectations of

customers and stakeholders (friendly, presentable, diplomatic, tactful, accessible).

Sensitivity/Diplomacy - The ability to display understanding, concern and support towards others.

Planning and Organizing - The ability set out objectives and tasks and arrange the availability and allocation of required resources. Able to delegate and co-ordinate tasks and duties of individuals or groups in a way that ascertain the smooth work flow throughout the workplace.

Diversity/Facilitation - The ability to relate positively to diversification of the work stream in terms of race, gender, culture,

background, diversity of views etc. on work, life and other matters.

People Development - The ability to develop staff by providing appropriate guidance in the form of action steps, to enable them to solve problems on their own.

Problem solving - The ability to generate immediate solution through listening, being attentive and empathizing with the client. Able to ask questions, investigate, research, analyze as well as giving attention to detail. Able to be logical and practical with concrete nature to follow up on actions taken.

Innovative process management -Ability to redesign processes in an imaginative an innovative way.

Judgment and decision making - The ability to exercise rational business judgment and to make difficult decisions, take action and apply corrective measures when the situation demand

attentiveness.

EMPLOYMENT HISTORY

Employer : McDonalds

Date of service :October 2007- february 2020

Position :Shift manager

Duties : Compile reports

Ensure smooth day to day running operation and exceed expectations.

Monitor key performance indicators that will detect to minimize and correct unacceptable services.

Ensure that cleanliness is also part of running the shift. Reduce number of internal control incidents.

Reduce query resolution time while maintaining

accuracy.

Establish goals and motivate team members to achieve goals as well as participating on team works.

Co-ordinate human resources taking into account

current policies and procedures.

Deal with accuracy in inventory into day to day business. Scheduling the employees

Payroll and plan leave days for employees

Receive deliveries

Solve customer complains

Employer :Samanco

Date of Service : February 2005- June 2005

Position :Filling DEPT

Duties :Compiling files

Capturing data

Receiving stock

EDUCATION AND TRAINING

Year :1999

School :Tshebela High School

Qualification : Matric

Subjects :Maths, Economics, Business Economics, Sepedi, English, Accounting and Afrikaans

ADDITIONAL QUALIFICATIONS

Institution : Boston Business College Qualification Obtained

: Pratical bookkeeping Diploma

Yeah Obtained :2000

Institution :McDonalds Training Centre

Qualification Obtained :Business Shift Management

Year Obtained :2011

OTHER QUALIFICATION :Call Centre and also Computer Literacy REFERENCE

Name :Grace Makhubu

Company :McDonals Southgate

Contacts :011*******/078*******

Position :Manager

Name :David Rantoetse

Company :McDonalds Ormonde

Contacts :011*******/073*******

Position :Manager

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