First Names :Sepela Juniors
Email Adress :email@example.com
Surburb/Region :8548b Zone 6,Diepkloof, Soweto
Nationality :South African
Languages :English,Zulu and Sotho(Read,Speak and write) COMPETENCIES
Client orientation - The ability to focus on and achieve standards of service which Comply with the highest expectations of
customers and stakeholders (friendly, presentable, diplomatic, tactful, accessible).
Sensitivity/Diplomacy - The ability to display understanding, concern and support towards others.
Planning and Organizing - The ability set out objectives and tasks and arrange the availability and allocation of required resources. Able to delegate and co-ordinate tasks and duties of individuals or groups in a way that ascertain the smooth work flow throughout the workplace.
Diversity/Facilitation - The ability to relate positively to diversification of the work stream in terms of race, gender, culture,
background, diversity of views etc. on work, life and other matters.
People Development - The ability to develop staff by providing appropriate guidance in the form of action steps, to enable them to solve problems on their own.
Problem solving - The ability to generate immediate solution through listening, being attentive and empathizing with the client. Able to ask questions, investigate, research, analyze as well as giving attention to detail. Able to be logical and practical with concrete nature to follow up on actions taken.
Innovative process management -Ability to redesign processes in an imaginative an innovative way.
Judgment and decision making - The ability to exercise rational business judgment and to make difficult decisions, take action and apply corrective measures when the situation demand
Employer : McDonalds
Date of service :October 2007- february 2020
Position :Shift manager
Duties : Compile reports
Ensure smooth day to day running operation and exceed expectations.
Monitor key performance indicators that will detect to minimize and correct unacceptable services.
Ensure that cleanliness is also part of running the shift. Reduce number of internal control incidents.
Reduce query resolution time while maintaining
Establish goals and motivate team members to achieve goals as well as participating on team works.
Co-ordinate human resources taking into account
current policies and procedures.
Deal with accuracy in inventory into day to day business. Scheduling the employees
Payroll and plan leave days for employees
Solve customer complains
Date of Service : February 2005- June 2005
Position :Filling DEPT
Duties :Compiling files
EDUCATION AND TRAINING
School :Tshebela High School
Qualification : Matric
Subjects :Maths, Economics, Business Economics, Sepedi, English, Accounting and Afrikaans
Institution : Boston Business College Qualification Obtained
: Pratical bookkeeping Diploma
Yeah Obtained :2000
Institution :McDonalds Training Centre
Qualification Obtained :Business Shift Management
Year Obtained :2011
OTHER QUALIFICATION :Call Centre and also Computer Literacy REFERENCE
Name :Grace Makhubu
Company :McDonals Southgate
Name :David Rantoetse
Company :McDonalds Ormonde