Employee Relations Customer Service

ARNOLD ANDREW MOORE

Dynamic leadership career in human resources across healthcare, technology, and entertainment fields. Developed and implemented policies and procedures to strengthen and improve employee relations. Dedicated to supporting general business operations and organization’s long-range strategic vision.

AREAS OF EXPERTISE INCLUDE:

Employee Relations Short/Long-Term Disability

Recruiting Employee Retention Program Design

FMLA Analysis & Auditing Multi-state Payroll

Ergonomic evaluations Abila and Sage Accounting Software

Employee Investigations Departmental Budgeting

EXPERIENCE

JEWISH FAMILY & COMMUNITY SERVICES EAST BAY, Berkeley, CA 2018 - 2019

Human Resources Manager

Provided human resources and payroll support for 75 employees. Completed full cycle payroll and recruiting activities. Worked with managers to improve onboarding processes as well as recruiting techniques.

IMPACT:

Created leave of absence process for employees

Trained managers on human resources services

Provided full cycle benefits administration

MERCY MEDICAL GROUP, Sacramento, CA 2013 - 2017

Human Resources Business Partner (Leader)

Lead team of three HR professionals. Assisted in evaluation of reports, decisions and results of department towards established goals and objectives. Trained 18 clinic managers and management teams on interviewing techniques and best practices as well as one-on-one coaching sessions.

IMPACT:

Lowered attrition rate from 24% to 9% over a three-year period for ancillary employees

Created an operations steering committee to increase employee morale and operational efficiencies

Restructured processes and procedures to ensure entire system (29 clinics) used standard HR forms and processes

Lead corporate re-engineering efforts to include clinical operations in hospital shared services environment

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CAESARS ENTERTAINMENT, Las Vegas, NV 2012 - 2013

Leave of Absence Case Manager HR-Shared Services

Supported HR shared services department in reviewing and approving leaves of absence according to established procedures and policies for 78 properties and corporate headquarters. Processed FMLSA, USSERA and union leaves. Subject Matter Expert for leave related questions for property level HR departments.

IMPACT:

Created matrix and score card for performance evaluations for leave of absence case managers

Assisted senior management in creating policies and protocols for leave of absence shared service center

VERIZON WIRELESS, various locals 2003 to 2011

Technical Support Coordinator (2010 to 2011)

Supported cellular service technical support department. Managed scheduling and time off of employee group of 180. Worked with leadership in executing implementation of departmental goals and objectives. Allocated financial resources department training and development while analyzing cost savings initiatives.

Senior Human Resources Consultant (2006 to 2010)

Lead recruiting efforts in three customer service centers employing over 1,000 employees per center. Oversaw the prescreen interviews, training coordination, new hire orientation and onboarding of customer service candidates and supervisors. Completed employee investigations as necessary and reported results to headquarters monthly. Devised creative and cost-effective employee referral programs. Implemented and trained management on deliverance of annual performance appraisals and bonus programs.

Business Support Analyst (2003 to 2006)

Oversaw accounts of five hundred to two thousand lines of service, including high profile accounts including State of California. Analyzed calling plans based on individual contract requirements. Minimized losses of accounts receivables through continual monitoring and analysis.

IMPACT

Developed single onboard screenings contract for Southeast division which grew to company wide application. New onboard screening saved $1.34 million annually

Reduced recruiting expenditures for new call centers from $2.6 million to $1.8 million per facility

SOFTWARE COMPETENCIES

General Office Software

Word PowerPoint

Excel Outlook

Visio

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SOFTWARE COMPETENCIES

General Office Softwares

Word PowerPoint

Excel Outlook

Visio

Human Resources Systems

People Soft Human Capital Management SAP Success Factors

Kronos Workforce ADP Work Day

Paylocity

Applicant Tracking Systems

Taleo ICIMS

Ascentis

EDUCATION & CREDENTIALS

Masters of Science – Management and Leadership, western governors university — 2017

Bachelors of Science - Business Management, university of phoenix—2004

þ California AB 1825 Train the Trainer Certification, Cal Chamber – 2018

References provided upon request

Human Resources Leader

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