Customer Service High School

TAMMY-LEE JONES

C U R R I C U L U M V I T A E

: 061-***-**** / 084-***-**** email: ************@*****.*** Quotes from Written References:

“Competent, reliable and trustworthy employee”.

“Pleasant manner in dealing with clients and colleagues”.

“Hardworking and reliable”.

Administrative Competencies

Telephone skills

Customer service experience.

P.C literate

PC Literacy

MS Word, Excel, Outlook, Internet knowledge

Personal Data

Date of Birth: 26th April 1995 (Identity Number: 950-***-**** 083) Nationality: South African

Language: English & Afrikaans

Marital Status: Single

Address: 54, 15th Street, Broadlands Village, Strand, 7140 Dependents: None

Email: ************@*****.***

Driver’s Licence: No

Health: Excellent

Availability: Immediately

Education and Training

Grassdale High School - Cape Senior Certificate, Matriculation 2015

Subjects:

English

Afrikaans

Mathematics Literacy

Life Orientation

Hospitality Studies

History

Geography

Customer Service Advisor – in house training

2

Employment History

June 2016 -

September 2020 WNS / BRITISH GAS

Position: Customer Service Advisor

Functions:

Telecommunications with clients daily.

Handling of customer queries.

Lead Associate / Mentor – where I was responsible for managing and supporting new teams / developers.

January 2016 –

March 2016: ZWAANSWYK HIGH SCHOOL

Position: Fitness Trainer

Functions:

Working directly with all athletes and making sure that they are all physically fit for all sporting activities.

2014 –

2015: AU PAIR – PART TIME (evenings and weekends)

Functions:

Looking after and tutoring kids.

2013 –

2015: GRASSDALE HIGH RESTAURANT

Position: Chef and Waitress

Interests

My interests and hobbies include, listening to music, reading, dancing and outdoor life. I aspire to make a valuable contribution, in both my work and my private life. References

Ms T Ellie Grassdale High School Tel: 021-***-**** Meagan Bowren Au Pair Tel: 061-***-**** / 084-***-**** Mrs Jessie Botha Zwaanswyk High School Tel: 082-***-**** Cindy-Lee Sumner WNS/Bristish Gas Tel: 064-****-*** 3

MOTIVATIONAL LETTER

I am a highly motivated, dynamic individual who strives on excellent services and business development.

I have a strong ability to teach and convey knowledge in various learning skills, while ensuring that each individual understands the message, as well as knowing how to practically implement it.

I can anticipate needs and potential problems and actively seek opportunities and propose solutions.

I am passionate about learning and development.

Contact this candidate