Executive Assistant Customer Service

FATHI RUSLI

LEGAL ADMIN CUSTOMER SERVICES EDUCATION SALES NON-PROFIT ORGANISATIONS

: +971-**-******* : adf571@r.postjobfree.com LinkedIn: linkedin.com/in/fathi-rusli-2238b81b2 PROFILE

Every jobs, projects and tasks have stories to tell—stories that will not only engage, inform, surprise, delight, and impact life, but that will also deliver on measurable business and personal goals. I have 8 years of experience in various fields such as customer service, hospitality, legal, non-profit organisation and education. Quick learner with the desire for continuous personal growth, development and education. I am currently pursuing my LLB Law. I believe in strategic thinking, tracking details, transparent communication with every level of organisation and following up with internal and external partners in ensuring a positive and an optimistic outcome. Problem-solving skills and negotiating skills are my key to every daily life success in any work environment. In today’s world, with all the adventures in between, I can handle a fast-paced work environment with minimum supervision, while maintaining the highest quality of customer service professionalism yet flexible to multitasks. Furthermore, my listening skills, oral and written communication is excellent and I am comfortable to interact and cooperate with all levels of the organisations and public. I live life being highly motivated and enjoy learning new skills and new programs. CAREER HISTORY

Emirates Airlines

Flight Attendant – Premium Class November 2014 – September 2020

Thoroughly prepare for each flight. This includes updating self with onboard updates and communications to ensure that all elements of safety and service are consistently delivered on every flight. Contribute as an active and supportive team member. Support decisions and act in accordance with the chain of command.

Maintain an excellent knowledge of the Emirates Premium Class product and service standards, including ensuring customers are familiar with the seat/suite functionality including the IFE system and Lounge facilities (A380) and discuss options and make recommendations provide guidance to customers on the wider Emirates product and network.

Show exceptional hosting and interaction skills. Display a warm, friendly and courteous attitude; builds rapport with customers. Identify opportunities to make a difference to the customers experience by pro-actively anticipating their needs throughout the flight. Personal and considerate towards customers and adapt approach to each customer based on the customers individual needs and preferences.

Display an excellent attention to detail, which defines and differentiates the Premium Class experience. Ensure that the customers’ needs are anticipated at every stage of the flight. Act as a brand ambassador by displaying immaculate image and uniform standards.

Marie Curie, Leeds, UK

Executive Assistant February 2014 – September 2014

Carry out marketing and public relations activities to raise the profile of the organisation's services and campaigns, design fundraising materials such as leaflets and flyer and create and organise fundraising initiatives and events.

Liaise with external agencies, including voluntary sector organisations, the media, local authorities, business contacts, trustees and other clients and recruit and coordinate the work of volunteers.

Lend hand on administrative tasks, such as applying for grants and other sources of funding, managing budgets, gathering data, preparing reports, database management and clerical work to meet the charity's needs. University of Bradford, UK

Accommodation Sustainability Officer September 2012 – January 2014

To contribute effectively to the University’s sustainable & green accommodation strategic and corporate energy planning processes, with special reference to the physical environment and the physical resources strategy, in the context of supporting the University’s residential activities.

To work on own initiative, reporting on strategic issues, on the progress of The Green accommodation, and on the management and operational effectiveness of the department and to inform strategic decisions by producing the briefs and strategic plans for development of the University’s estate and facilities

Metering energy consumption and collecting the data and advocate for the owners and operators of facilities to think more sustainably

Finding opportunities to save energy, and estimating how much energy each opportunity could save and taking action to target the opportunities to save energy

To lead the provision of an efficient, effective and high quality professional and well-coordinated procurement in relation to energy and will provide expert advice to other managers on the procurement of other contracts pertinent to sustainability. Suhaili & Bong Advocates, Kuching, Malaysia

Summer Legal Intern May 2012 – September 2012

Legal Research: Research current trends corporate law, land law, intellectual law and family law, conditions, and other federal laws to assist in case preparation. Assisting with motions, affidavits, briefs, and memoranda of law. For case management, assisting in updating case summaries, track important court dates and deadlines, process referrals and communicate with clients.

Assisting in drafting of pleadings, briefs, demand letters, insurance appeals, conducting client intake and meeting with clients, researching legal questions and drafting memoranda for existing and potential cases, examining and drafting policy advocacy document, investigating and drafting materials for public education in addition to compiling legal information and referral resources.

Complete administrative duties to include copying, scanning, and directing phone calls, manage, organize and maintain documents in paper of electronic filing. Maintains and coordinates calendars and scheduling. Prepare legal filings for state court and work card applications; prepare for hearings and interviews.

Duties include billing processes for assigned attorneys, work for additional assignments when team coverage is necessary, and assist with special projects.

University of Bradford, UK

Librarian May 2011 – May 2012

Promoting the library's resources to students, in ensuring that library services meet the needs of groups of users (staff, postgraduate students, disabled students) and assisting readers to use computer equipment, conduct literature searches.

Code, classify, and catalogue books, publications, films, audio-visual aids, and other library materials based on subject matter or standard library classification systems, maintain inventory, and correct cataloguing errors. Also, manage the stocks, including the weeding out of old resources

Organise collections of books, publications, documents, audio-visual aids, and other reference materials for convenient access, in addition to locating unusual or unique information in response to specific requests. ACADEMIC HISTORY

Bachelor of Law – LLB, University of London 2019 - 2021 Diploma in Legal Studies, University of Bradford 2010 – 2012 A Levels, SMK Bandar Kuching No.2, Malaysia 2008 - 2010 CERTIFICATION

Advanced Cognitive Behavioural Therapy - Diploma

Childcare and Early Learning - Diploma

MISCELLANEOUS INFORMATION

Language Skills: English, Malay

IT Skills: Microsoft Office

License: UAE

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