Engineer Customer

RAJU R

Contact: 91-814******* / E-Mail: ********@*****.***

In quest of challenging opportunities in the domain of IT-System Administration / Networking

With a growth oriented organization

Professional Summary

AWorked as System Engineer in Satvat Infosol(From april 2013-june 2013)

AWorked as Desktop Supporter in Spectrum Exploring Technologies( From Sep 2013-Dec 2014)

AWorked as a Customer Support Engineer in Care IT Solutions Pvt Ltd., a subsidiary of Wipro Info Tech (From Apr 2015 to Aug 2016)

AWorked as Technical support Engineer in Magna Infotech a subsidiary of Wipro Info Tech (From Oct 2016 to Jan 2017)

Technical Skills

AOperating System: Windows 10,8 and Windows 7, Suse Linux

AManaging User and Group administration

AWell versed in Hardware Assembling & Identifying and clearing the Hardware troubleshooting

AKnowledge of working with Ticketing Tool.

Major Activites Undertaken

ADaily monitoring of customers servers

ASystem administration Activities

AHandling daily customer tickets

AAttend weekly calls and meeting with customers to get status of the projects

Responsibilities

Magna Infotech Client- Equitas Small Finance Bank.

AAttend calls from customer and log a ticket for issue.

ARemotely troubleshoot mail issue in Windows mail, MS Outlook and Thunderbird.

AMake call and log a ticket with Service Provider for any network related issue.

AFor Application Related issue, need send mail to concern team for that issue and follow up

Untill issue will be resolved.

ARemotely troubleshoot printer related issue.

CareIT solution Client – Employe State Insurance Corporation.

AMonitoring Ticket on BMC tool & resolve according to SLA

ARegular System Administration tasks like User Accounts, access, Permissions, Security

AProvided support to client via VNC Viewer

AInstall and Troubleshooting of operating system, hardware peripherals in windows and Linux

ACreate users and permissions for FTP server to share files.

AConfiguration of Local and Network Printer.

AReceive employee concurrence that the issue was resolved before closing the ticket.

AMaintaining Terminal Servers at local and remote locations across the Site.

ABasic Networking peer to peer, Map drive, Data sharing.

ANetworking in domain environment & Trouble shooting

ACabling, patching, and LAN trouble shooting.

AHandling network switch & routers

ACheck the network connectivity link up or link down.

Education Qualification

AB.E (Information Technology) (2008-2012) in Kings College of Engineeringwith 7.01 CGPA

A12th in govt higher secondary school (2008) with 78.4%

A10th in govt higher secondary school (2006) with 83.4%

Course Completed

ACompleted Networking course in Rajiv Gandhi Memorial Telecom Training Centre in Chennai

Area Of Intersting

Hardware & networking

Personal Strengths

AAbility to explain technical issues clearly to non technical colleagues.

AAbility to work as a team & Independent.

AExcellent Customer facing skills

Personal Details

ADate of Birth : 30 june 1991

ASex : Male

ANationality : Indian

AMarital Status : Single

ALanguages Known : English, Tamil.

Declaration

I hereby declare that the information given above is true to the best of my Knowledge and belief

Place: Signature

Date: Raju R

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