Customer Service Care

Rinku Paladia

Logistic and Purchase & PRO

Mobile no.: +971-********* Email ************@*****.***

Dear Sir/ Madam,

I would like to take an opportunity to submit my resume for any available position which can open new doors for learning and challenges that will further build my character and enhance my skills in your esteemed organization. Highlights of experience and demonstrated talent I would bring to your organization include:

A competent and detailed oriented individual have 12 years experienced in Logistic and Purchase,

& PRO, Customer Service and Administration in U.A.E and India

Proven abilities Self-correspondence, good computer skills, good filing and record system, good communication, local and complex international travel, maintenance of office equipment, preparation of brochures and presentations. Emotionally mature, tolerant and understanding, with strong work ethics and a high standard of professionalism.

Managing all matters with a high standard of professionalism, high attention to detail and confidentiality. Ensure the Management office run smoothly at all times. Contact, coordinate, report to all levels of senior management within the Group offices worldwide as well as external parties.

Possess excellent interpersonal skills with the ability to work in a role that requires not only the traditional organizational skills, but also initiative and flexibility to thrive within a varied and often hectic environment.

I am currently on Residence Visa with UAE Driving License and can be available after one month, to join a challenging position, in a reputed organization. My resume is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization. Thank you for your time and consideration, and do not hesitate to contact me if you have any questions. Sincerely,

Rinku Paladia

to Present

2013 – 09

Rinku Paladia

Procurement & Logistic Officer /PRO

Mobile no.: +971-*********

************@*****.***

Professional Experiences

(Duties and Responsibilities are not limited to)

Senior Purchase & Logistic Officer/PRO

SUPERCAD TRADING LLC

• Negotiating with freight forwarders on both import & Export rates & other clearance charges.

• Create and maintain contact with vendors and customers to ensure timely delivery of goods.

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.

• Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

• Resolve any arising problems or complaints.

• Coordinate deliveries for repaired or returned items.

• Review Invoices for payment processing of the Finance.

• Take all necessary actions to implement the decisions of the Managing Director

• Handle PRO duties such as licensing, office lease, office insurance and employment visa processing.

• Organize conference, hotels, workshops, training programs and any other meeting upon the request of the Managing Director

• Prepare Tender/Proposals and Quotations request from customers/clients.

• Ensures that all invoices are forwarded and received by the clients. Hence, follow up payments due on collection from clients. Collection of cheques and deposit to company's bank account as well.

• Responsible for Purchasing and contacting suppliers for specific materials for the project

Procurement and Logistic Executive for 7

years & PRO with 6 years experienced in

UAE.

Multifaceted and result oriented with

over 10 years broad experienced of

working diverse business environments

that demands strong organizational and

interpersonal skills. Possess strong public

relation, supply chain and administration

skills. Ability to interact in cross-

functional departments, with high

degree of professionalism, discretion and

problem resolution capabilities. Ability to

diplomatically resolve problem and

defuse tension. Team Player, critical

thinker, effective planner, with excellent

communication, interpersonal skills, self-

correspondence.

Area of Expertise

• Logistic and Supply Chain

• Customer Relation & Support

• Client Relations

• Vendor Relations

• Negotiation Skills

• Support to Sales Team

• Human Coordination/PRO

• Administration

2010 – 08

2013 – 08

2018 – 08

2008 – 06

ARAWALI PATH LAB India

• Managed a team of 15-20 Customer care officers,

monitoring conversations with customers;

• Collected customer feedback and analyzed data based on real time reports

• Collaborating with various levels of management and staff to ensure customer service is timely and accurately performed

• Ensuring that all work/reports are completed as per the SLA within given standard timelines

• Assigning projects to the team and ensuring its

completion within the set timelines

• Preparing daily utilization, Quality summary and Monthly deck of the team.

• Auditing quality scores of the team and arranging for sessions for representatives with low performance

• Manage office supplies and makes inventory count Education

Tertiary

Diploma in Tourism and Hospitality management

London Collage of Professional of Professional

studies UAE

Secondary

Ajmer University, Rajasthan, India

Trainings / Seminar

Tally ERP

Aptech institute, Ajmer Rajasthan

I Do herby Certify that all information are

true and correct to the best of my

Knowledge

Rinku Paladia

Core Competencies

• Motivation and Focus

• Excellent Communicator

• Flexibility

• Problem Solver

• Time Management

• Possess excellent interpersonal

skills

IT Skills

• MS Office Word, Excel,

PowerPoint, Outlook

• MS Windows

• ERP Software Maximo, MS

Dynamics

• Configuring and setting –

up printer scanner and

Other computer hardware

Personal Info

Driving License

UAE Driving License

Address

Bur Dubai, U.A.E

Date of birth

11thAug. 1990

Marital Status

Married

Height

5’5”

Citizenship

India

Availability

One Month notice

Visa Status

Residence DXB

.

Contact this candidate