Agent Office

No.*b Oche Odangla Street,

GRA, Otukpo,

Benue State.

21th August 2020.

Allornet systems,

Lagos, Nigeria.

Dear Sir/Ma,

APPLICATION FOR THE POSITION OF CALL CENTER AGENT

Upon review of your posting for an experienced caller agent to join your team, I felt compelled to submit my resume for your consideration. With my professional experience in call center agent work and advanced educational background in the field of Archaeology, as well as my skills in team collaboration, I felt confident that I would significantly benefit your organization.

With an extensive training and experience in caller agent work with different people for counseling as admission counselor and as receptionist, my background has prepared me to excel in this role. Additionally, my organizational, communication skills, and social research capabilities, position me ready to thrive in this challenging capacity.

Highlights of my background include:

Manage large inbound and outbound calls in timely manner with prospects and customers;

Identify prospects and customers’ needs, clarify information, research every issues and proved solutions;

Follow communication scripts when handling different topics;

Build up sustainable relationship and engaged prospects and customers to talk;

Keep records of all conversation in our call center data base in a comprehensive way;

With my strong training and experience in a caller agent field, coupled with my enthusiasm and dedication to achieving success, I believe I could swiftly surpass your expectations for this role.

Thank you for your consideration.

Sincerely,

Samson Idoko Egbe.

SAMSON IDOKO EGBE

Address: 2B Odangla Street, Otukpo Benue State.

Telephone Number: 080********

E-mail Address: adf50u@r.postjobfree.com

PERSONAL PROFILE:

Date of Birth: 10th October, 1986

Gender: Male

Marital Status: Single

Nationality: Nigerian

Professional Summary:

As an experienced and well-trained individual who specializes in caller agent work, tenacious and determined, I leverage my technical experience and teamwork skills to be efficient for the caller agent position and to be viable in order related work in the organization.

Skills/Competencies:

Excellent organizational skills;

Attention to detail;

Persuasion skills;

Problems analysis and problem-solving skills;

Teamwork;

Time management skills;

Good Presentation and reporting skills;

Ability to used Computer (Microsoft Word, Excel, and Internet operation)

Excellent communication and interpersonal skills;

Stress tolerance;

Education and Professional Qualifications:

B.A Archaeology, Second Class Lower. Ahmadu Bello University Zaria, August, 2013.

Senior School Certificate Examination (SSCE) Moro Memorial Collage, Benue State, 2001

First School Leaving Certificate (FSLC) Omadewu Nursery and Primary, Benue State, 1995

WORK EXPERIENCE:

May 2019 – Up till date: Admission Counselor,

Atlantic International University,

Hawaii, USA.

Duties:

Call prospects who apply Atlantic Internal University and interview them;

Edit and correct prospects application form online while talking to them on the phone;

Through phone calls, interview prospects and qualify them academically and financially;

Send emails to prospects and respond to email from prospects;

Through phone call, prospects are orient about the university four phases;

During the live phone call interview, conversation are commented in the prospect PMS box online;

Phone call follow up are made to prospects to inform them about their payment date’

October, 2010 - September, 2013: Receptionist,

Golden Palm Resort,

Otukpo, Benue State.

Duties:

Answer direct phone calls in a polite and friendly manner;

Welcome visitors in warm and friendly manner and answer any question they have;

Keep detailed and accurate records of visitor request and of calls received;

Receive deliveries; sort and distribute incoming mails;

Take inventory of supplies and restock as needed;

Operate stander office equipment on a regular basis, copy machine and a computer;

Maintain the general office filling system;

Language Fluency

English Excellent

Hausa Excellent

Extra-Curricular Activities:

Exploring new places;

Reading;

Names and Addresses of two (2) Referees:

(1)Ms. Kinmberly Diaz(Training coordinator AIU)

Tel: +1-808-***-****

(2)Mr. Abah John (M.D Golden Palm Resort)

Tel. 090********

Contact this candidate