Social Services, Operations Manager, Research, Reporting, Computer
Resume:
CONTACT
Marietta, GA 30008
****.******@*****.***
PROFILE
Operations Manager
United States Army Veteran
Motivated Self Starter
Assertive & Detail Oriented
Creative Problem Solving
Excels in Fast Paced Environments
Adept at Creating Positive Relationships
Facilitates Muliti-Disciplinary Teamwork
EDUCATION
Austin Peay State University
2017
Bachelor of Science, Social Work
Hopkinsville Community College
2015
Associate of Science
Hopkinsville Community College
2015
Associate of Arts
ACTIVITIES & HONORS
NASW Member
2016-Present
Alzheimer’s Association Walk to End
Alzheimer’s Disease Committee
Member
2017- Present
Austin Peay State University Child
Welfare Club President
2016 – 2017
Austin Peay State University Dean’s List
2016 – 2017
Army Achievement Medal –
Arms Room NCOIC
Army Achievement Medal –
Outstanding performance as a
patrolman - 2011
NENA ORAMAS
EXPERIENCE
Walmart Transportation, Operations Manager
April 2019 to August 2020
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
- Coordinate with others (for example, the service shop, local offices) to ensure that equipment is available for scheduled maintenance.
- Drive and implement the business plan for area of responsibility to achieve facility goals (e.g. production, quality, safety) and implement operational improvements.
- Forecast staffing, workload and performance results for area of responsibility.
- Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.
- Monitor and ensure area of responsibility’s compliance with logistics and company quality and safety standards, policies, procedures, and directives.
- Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety).
- Supervise and manage associates and leaders in area of responsibility.
Walmart Distribution, Area Manager - Shipping
June 2018 to April 2019
- Used Zero Based Thinking/Analytics to aid in building DC Loss Profile for Zero Loss Initiative
- Reduced friction/barriers utilizing lean concepts/root cause analysis
- Drove productivity and quality control; bolstering a culture of safety and compliance--0 OIR
- Used conflict resolution/interpersonal skills to create/harbor strong teamwork environment among 52 direct reports
Walmart ROC, Logistics Load Manager
December 2017 to June 2018
- Monitored multiple data based to ensure timely delivery of company goods
- Scheduled/planned delivery routes
- Built trusting, collaborative relationships/alliances across functional and organizational boundaries
- Effectively managed fleet resources; Swiftly and carefully shifting regional capacity to meet demands in times of crisis
- Identified and ensured associate/customer/supplier concerns were resolved, using own judgment/consulting others when needed
- Provided technical direction/support to transportation offices/drivers/suppliers
Walmart Transportation, Driver Coordinator/Customer Service April 2017 to December 2017
US ARMY, Military Police Officer/Resource Management January 2008 to January 2013
- Patrolled and conducted traffic control on 102 acre installation
- Facilitated investigations while maintaining court-ready detailed records
- Instructed weapons and safety classes to over 120 soldiers; ensuring 0 preventable incidents
- Trained/Closely supervised a team of 4 soldiers—Mentoring through verbal & written developmental counseling sessions
- Managed and maintained the company arms room & supplies; Personally accountable for $2.3M worth of weapons and equipment
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