Manager Customer Service

Associated as Deputy General Manager with Plastic Omnium Auto Exterior, Pune

Please mention

Academic Details

MBA from IBMR College Pune, India

B.Tech. from University College, India

Diploma in Mechanical Engineering from Government College, India

Trainings

APQP & PPAP Training from Maruti Udyog Ltd.

Management in Customer Relationship from Tata Motors

Leadership & Management Training

TPS Training

Profile Summary

Highly skilled & competent professional with 18+ years rich experience & verifiable year-after-year success in New Product Development, Program Management, Business Development across Industries (Sheet Metal & Plastic).

Extensive experience in spearheading all aspects of program management including prototypes, preproduction samples, production start-up, customer launch, and monitoring overall program throughout production

Outstandingly skillful in establishing CXO level relationships to develop strategies that convey customized approach to all P&L pursuits

Comprehensive experience in providing leadership, direction, strategy and vision in the areas of technology/product development to facilitate and enable growth & business agility

Proven track record of leading the organization to increase revenues & profitability, streamline workflow and create a team environment to increase productivity

Extensive knowledge e about core Tools like PPAP, APQP, FMEA, MSA, SPC & so on

Skilled in managing quality with key focus for growth of top line & bottom line profitability, while ensuring optimal utilization of resources & diversification of business in various areas

Expertise in facilitating complex team meetings involving business & technical resources; demonstrating credibility as a business partner to ensure business and technology decisions are reached to support the client goals and objectives

Effectively communicate & manage project expectations to client, project managers, sponsors, team members and other stakeholders in a clear, concise and consistent manner

Versatile professional with honed interpersonal, networking, team building, decision-making, negotiation, cross-cultural, and problem-solving skills

Career Timeline

Core Competencies

Business Vision & Leadership

Program / Project Management

New Business Development & Growth

Financial Management

New Product Launches & Management

APQP, PPAP & Customer Audit

Risk Management

Client Relationship Management

Cost Optimization

Team Building & Leadership

Organizational Experience

Since Aug’18: Plastic Omnium Auto Exterior, Pune, India as Deputy General Manager

Program Handling: M&M: W601, Ford: W605, Ashok Leyland: LTV, GW: Nibo

Role:

Directing flawless launch of the program

Owning the program management through complete product lifecycle, including all engineering changes to the specific program

Ensuring the product is being manufactured to all engineering, customer and manufacturing specifications

Consulting on and resolving quality issues as they arise

Maintaining open communication with various interacting departments including other divisions, as necessary

Reporting on program status and identifying critical issues

Being primary point of communication interface with the customer for the respective product & process development

Providing customer presentations and technical support on new product launches both within the company and with the customer

Ensuring 100% compliance for Pre-SOP Events

Investigating, analyzing, and presenting cost-saving projects

Investigating and staying abreast of new and emerging technologies which may enhance the profitability of the company

Meeting the targets for the program including safety, quality, delivery, financial, craftsmanship, product and timing

Preparing engineering and manufacturing feasibility and prepare quotes for new and existing programs

Highlights:

Contributing in introducing Plastic Tailgate in India

Facilitated as Program Manager for first plastic Tailgate program of M&M XUV5OO

Previous Experience

Jan’12 to Aug’18: Gabriel India Ltd., Pune, India as Senior Manager

Program Handled: Honda Cars: 2CW, Maruti Suzuki : YAD, YBA, Torre South Africa: Toyota 673W Program, M&M: P601, Honda 2 wheeler: K14F&K23A, Genze 2 wheeler: Amphere (Export -USA), Isuzu Thailand Commercial Vehicle: VD00 (Export- Thailand, Vietnam, Indonesia), Suzuki 2 wheeler: XF125/134, XF351, XF181/191(Domestic & Export), Tata Motors: Xenon, Toyota: Fortuner, Corolla

Highlights:

Honoured with Customer Service Excellence Award

Assigned as Human Capital

Recognized with an award for flawless launch of prestigious complex Program

Oct’08 to Jan’12: Tata Johnson Controls Automotive Ltd., Pune, India as Deputy Manager

Program Handled: Tata Motors: Microbus, Ace, Super Ace, M&M: LTV, GM: Goods carrier, Ashok Leyland & Nissan: 1Ton

Highlights:

Received Johnson Controls Merit Award for Super Ace & Venture Program

Track record of attaining “Excellent” rating from customer

Jun’05 to Sep’08: Mindarika Ltd., Pune, India as Assistant Manager in New Product Development, Program Management, Operation

Highlights:

Enhanced working environment & human safety by providing conveyer system for components

Minimized disturbance at assembly line by creating separate rework areas for assembly line & ensuring that no rework will be done at running line

Acknowledged with an award for best Kaizen in Pune plant for matrix formation

Sep’20 to May’05: Precision Auto Industries, Nasik as In-charge - New Product Development, Planning, Operation

Highlights:

Turnaround conventional press dies into progressive dies in a way that reduced operation, time, manpower & machine

Augmented production by providing ejection system into press dies

IT & Tech Skills

Tools Used: SAP, PLM, MIS, Phase/Gate Work Book Reports, KEOPS, Part Matrix, MS Project, Weekly Alert, Top Management Review Template, Red Flag for Critical Activity, Product Launch System, Launch Program measure as per PLUS (0-0-100-100-30), Milestone Report, Operations reports

AutoCAD 2000, MS Project, MS Office, Other Internet Applications

ERP System: Baan, Mfg Pro, SAP, PLM

Personal Details

Date of Birth: 7th May 1980

Address: Indrayani Nagar, Bhosari, Pune, Maharashtra, India – 411039

Photo

SAGAR GAIKWAD

~ Senior Management Assignments~

● Program Management New Product Development Operational Leadership ● Business Development ● Thought Leadership ● Innovation & Vision ● Change Management

Proficient in improving the competitiveness and profitability of the company by ensuring timeliness and continuous improvement

*************@*****.*** +91-901*******, +91-797*******

Sep’20 to May’05

Precision Auto

Oct’08 to Jan’12

Since Aug’18

Jun’05 to Sep’08

Jan’12 to Aug’18

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