Customer Care Service
Resume:
CURRICLUM
VITAE
OF
Nokuthokoza Claudia Gumede
PERSONAL DETAILS
Surname Gumede
Name Nokuthokoza Claudia
Residential address: 27 Quteniqua Street
Rondebult
Germiston
1434
Contact numbers 071-***-****
Gender Female
Marital status Single
Date of birth 04 December 1989
Identity number 891**********
Race African/black
Nationality South African
Home languages isiZulu
Other languages English & Xhosa
Criminal offences none
Hobbies Listening to music and reading
EDUCATIONAL QUALIFICATIONS
Secondary Qualifications
High School Attended : Sunnydale Secondary School
Highest Standard Passed: Matric (Grade 12)
Year of Matriculation: 2007
Subjects passed: English, IsiZulu, Business economics, History
Geography, Biology
Tertiary Qualification
Institution Attended : Maritime and Skills College
Qualification: National Certificate in International Trade
Subject’s : International trade, Life Skills, Computer Skills
Math’s Literacy, Communications
Institution: Metro Minds
Qualification: National Certificate in Business Administration
Modules: Teams in the workplace, Business environment,
Customer service, Information technology
Research and statistics, Basic calculations,
Business communication, accounting principles
Institution: Nosa
Course: First Aid Level 1
Date of Course: 2 May 2019-03 May 2019
Institution: Nosa
Course: Introduction to Samtrac
Date of course: 13 May 2019 - 17 May 2019
Institution: Nosa
Course: Samtrac
Date of course: 24 June 2019 – 05 July 2019
EMPLOYMENT HISTORY
Previous Employer : CCI
Position Held Vodacom customer care agent
Duties Assisting prepaid customers
Duration: 26 June 2017 – 17 August 2017
Previous Employer : CELL C
Position Held Post-paid customer care agent
Duties Handling customer queries and solving them
Receives incoming calls and makes outbound calls when necessary
Duration: 03 February 2014 – 23 November 2016
REFERENCES
Adilaa
Team Leader (CCI)
Zimbili Zikhali
2IC (cellc)
GENERAL
Thank you for taking the time to go through my CV.
I would hope that you take me into consideration for this position.
Over the years I have proved to become an asset to every company that I have been employed at.
I ensure that I will prove to be a valuable member of your company, given the opportunity.
I believe that everybody starts somewhere, and I live by the motto it’s not how you start but how you finish.
My outlook on life is one of positivity and im someone who is deeply passionate to succeed.
Looking forward to hearing from you.
Contact this candidate