Customer Service Manager

Moataman Hussien

Mobile: +639********* E-mail: *-*********@*******.**.**

Objective:

Hospitality &Guest Relation, strong interpersonal skills with a proven record of accomplishment, corporate managers and employee’s service, proven background in improving operational turnaround.

Recognized as an efficient team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior

Customer service.

PROFESSIONAL EXPERIENCE

KOJ (Kamal Osman Jamjoom INC)

December 16-2019 up to date

Arabic/English Translator

Convert text and audio recordings from Arabic language to English and opposite.

Ensure translated content conveys original meaning and tone.

Prepare subtitles for videos and online presentations.

Cross-reference specialized dictionaries and translation tools to check quality of translation.

Follow up with work team members and clients to ensure translation meets their needs.

Network with field experts to stay current on new translation tools and practices.

Liaise with clients to discuss any unclear points.

IHG (Intercontinental Hotels Group) Manila-Philippines

October 10-2016 till Jan 15-2018

Reservation Agent-Arabic Specialist

. Answering the calls for the clients in Middle East and handling the reservations for all Intercontinental hotels group in the worldwide.

. Offering the suitable rooms or suites for the guests.

. Providing the guests for all information about our hotels in the worldwide.

. Contacting with the hotel to arrange the customer’s special request.

ICRC (INTERNATIONAL COMMITTEE OF THE RED CROSS) SYRIA

April 2010 –March 2013

Watchman Receptionist

-Receive the visitors to the committee and registration.

-Monitor time to time if what is going on around the premises and report to the security manager for any possible emergency.

THE YAS VICEROY Hotel ABU DHABI

August 22 –November 2009

Call Center Agent

Serving and providing the guest with all information about hotel & facilities.

Transferring the caller to the right extension number.

Supporting the guests in office services (photocopy, scanning, binding, faxing).

Serving the guests in B.C for sending & receiving their parcel.

Le Meridien Hotel – Syria – Damascus

July 2008 – May 2009

Guests Relations Age

•Checking that the room is vacant ready on Opera before going to check the VIP room or suite.

•Ensuring that the room/suite allocation matches the welcome card addressee

•Walking around the entire room checking that everything is in place, clean and tidy and ready for the guest's arrival.

•Greeting the guest & escorting him to the room and giving him a brief idea about the hotel facilities.

Carrefour Hypermarket-KSA-Riyadh

April 2004-April 2008

HR coordinator & Help Desk Agent

•Working on (Civil Soft) system as data entry for all new joiners in company.

•Issuing medical cards and ID cards for all employees.

•Creating new strategies and developing the policy of the company.

•Receiving attendance reports from managers of sections and handing them over to payroll accountant.

•Receiving and distributing incoming mail; reviewing and evaluating mail to identify those items requiring attention priority from the management.

Education & graduate: High school

Personal information:

Name: Moataman Hussien

Date of Birth: Aug 01-1974

Nationality: Syrian

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