Customer Service Office
Resume:
Profile:
Molly is a professional Administrator having 12 and half years of experience in the Construction industry. She is a reliable, dedicated and hard-working employee, having strong knowledge of the business.
Molly is ready to take on challenging avenues, where her education, practical knowledge and potentiality can be fully utilized.
Her background is in assisting the Estimating Managers, coordinating with the Finance, IT and the Senior Management Departments on behalf of the Technical Services Department also she is performing duties at the reception while main receptionist away or on annual holidays.
During her career, she has been responsible for maintaining confidential records and organizing the same on the filing system and preparing all the necessary documents required for the submission of several infrastructure as well as building tenders.
She has a keen interest to carry expand her career into Marketing and would be interested to be given the opportunity of including this in her role. Molly has a good knowledge and experience into networking with different cultures and building professional relationships.
Molly is continuously dedicated to her current company by organizing various events and social gatherings of the department in various Environmental and Cultural actives happening inside the organisation and outside such as EMEG (Clean-up the World& Turtle Release/Mangrove Plantation/Cultural activities/Al Noor School of Charity/Red Cross/Community Engagement/Earth Hour/ participation.
Employment Synopsis:
Mar.2019 – Date Work Winning Administrator / DC
AF Construction LLC, UAE
2007 – 2019 Secretary / Receptionist
AF Construction LLC, UAE
2000 – 2007 Receptionist / Secretary
Lamifab Industries, Mumbai, India
1996 - 1999 Receptionist / Secretary
N & D Trading, Dubai
Education & Qualifications:
Diploma in Secretarial Practice Course
Specialization in Typing, Shorthand & Business in English Correspondence
ITC, Pulloor, Irinjalakuda, Kerala in 1984
Passed H.S.C. - St.Joseph’s College, Irinjalakuda
University of Calicut in 1983
Passed S.S.L.C.
B.V.M.H. School, Kalparamba, Ariplalam, (Dist.Trichur), Kerala in 1981
Passed Diploma in PSA Course
Blue Ocean Academy, Dubai in July 2012
Training completed:
Microsoft Office 2003 - 2007
Introduction to Bentley Project wise Software - 2009
PDF converter Professional 7.0 – 2011
Outlook Express
PowerPoint Presentation
Well versed in working with EXCEL
Employment History:
Al Futtaim Carillion, Head Office, Dubai – Work Winning Administrator/DC (March 2019 – Date)
Assisting the Estimation Manager and the Bid Manager.
Coordinate with the Finance, Senior Management, Human Resources, IT Department etc. on behalf of the Technical Services Department.
Routed & kept records of incoming and outgoing Correspondence included e-mails, faxes and letters.
Create and modify documents such as reports, memos, Contract Award Notes, letters and Contractor’s Queries and responses using word processing, spreadsheet, databases etc.
Editing the Bill of Quantities for the easy use of the Estimators.
Booked the meeting rooms and accommodated visitors and directed them to the appropriate meeting rooms.
Handled Leave Forms, Expense Claim Forms and Stationary Requirements for the department of 100 employees.
Maintain office calendar to coordinate work flow and meetings.
Al Futtaim Carillion, Head Office, Motor City, Dubai – Receptionist & Secretary (August 2013 – date)
Greet & Meet Customers.
Carrying out reception duties including Telephone operation/connecting International calls to SMT/Site staff.
Coordinating the conference rooms and ensuring conference room facilities are in a state of readiness.
Dealing / arrange courier despatches through online submission and maintaining the log for incoming and outgoing courier and its proper distribution among staff at HO/site as well.
Maintaining the log book of incoming and outgoing documents of different sites and its proper distribution to different departments and staffs.
Ensure collection of Mails from Post Box by the Driver/and its proper segregation through a Program call ACE and its proper distribution among HO/Site staff.
Arranging TAXI booking for visitors as well as staff.
Provide assistance in preparing Business Cards to Directors/Project Directors/Senior Managers/Senior Staff.
Sends and follow up work orders for Cleaning and Pest Control/office stationeries/IT related issues to inform the suppliers for their speedy repair services.
Supporting/receiving any types of Parcels/foods/ and its proper deliveries to all staff at HO/site.
All kinds of administration work.
Al Futtaim Carillion, Old Town Burj-Infrastructure, Burj Dubai Development – 1st Project – The Lofts, Dubai – Receptionist & Secretary (2007 – 2009) July 2012)
Typing of letters, reports and Minutes of meeting for the team and transmits through email or Aconex
Responsible for the organisation, planning and co-ordination of meetings and events
Ensures the effective and proactive diary management of team members so that their time is utilised as efficiently as possible
Ensures that any report, document and administrative task required by the team, including the provision of briefing information to support all meetings, is completed to the agreed standard and timescale.
Acts as point of call for all customers (internal and external) providing a professional customer service.
Reads and understands correspondence (including emails) on behalf of team members and take appropriate action where necessary.
Supporting Document Controllers
Managing a comprehensive and effective filing system
Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility.
Arranging bookings for meeting rooms
Supporting Client, Consultant and the Project QS., in related to there IT related support as well as assisting with their letter/daily report/minutes of meeting/printing/scanning/copying needs.
Supporting the site team for their transport/stationery/first aides/distribution of documents/co-ordination with HO HR/Personal Department activities.
Received incoming telephone calls and re-directs calls to the relevant personnel.
Assists in the preparation and submission of defect Reports and Claims to the Contractors/customers
Performs other duties that may be assigned by immediate superior in the interest of the operations, in particular and company in general.
All kinds of administration work.
Lamifab Industries, Mumbai, India Receptionist & Secretary (2000 – 2007)
Typing of letters, reports and Minutes of meeting for the team and transmits through email.
Received incoming telephone calls and re-directs calls to the relevant personnel.
Managing a comprehensive and effective filing system.
Performs other duties that may be assigned by immediate superior in the interest of the operations, in particular and company in general.
Supporting the sales department team by preparing delivery Invoices/packing list/calling and arranging the transport companies/and getting the best quotes.
Providing full support/co-ordination with the entire office team.
Booked the meeting rooms and accommodated visitors and directed them to the appropriate meeting rooms.
N & D TRADING, DUBAI Receptionist & Secretary (1996 – 1999)
Typing of letters, reports and Minutes of meeting for the team and transmits through email
Received incoming telephone calls and re-directs calls to the relevant personnel
Acts as point of call for all customers (internal and external) providing a professional customer service.
Reads and understands correspondence (including emails) on behalf of team members and take appropriate action where necessary.
Ensures the effective and proactive diary management of team members so that their time is utilised as efficiently as possible
Booked the meeting rooms and accommodated visitors and directed them to the appropriate meeting rooms.
Supported/Accompanied several times with our company’s sole agent from POLAND to Jebel Ali Hotel for a Client meeting and supported few important letters/invoices typing jobs for them to make the Business Agreement on the spot.
IMPERIOUS HOUSEWARE CO.LLC, DUBAI Receptionist & Secretary (1993 – 1996)
Typing of letters, reports and Minutes of meeting for the team and transmits through email
Received incoming telephone calls and re-directs calls to the relevant personnel
Managing a comprehensive and effective filing system
Performs other duties that may be assigned by immediate superior in the interest of the operations, in particular and company in general
Ensures the effective and proactive diary management of team members so that their time is utilised as efficiently as possible
Supported the sales team by calling customers/suppliers/for orders/payment follow-ups/on time deliveries
Supported/Accompanied several times with our Companies’ Important Foreign Clients who wants to go for a shopping to Gold Souq/Big Shopping Malls such as AL GHURAIR CENTRE/DEIRA CITY CENTRE/AL MULLA PLAZA for their emergency requirements
Current Position:
Work Winning Administrator/Receptionist-cum-Telephone Operator
Year of birth:
1965
Nationality:
Indian
Languages:
English/Hindi/Malayalam
Contacts:
*****.**********@*****.***
OR **********@*****.***
ON VISIT VISA arrived Dubai on 23rd August.
Outside Interests
Travel, Cooking, Music
Personal values
Collaborating with everyone regardless of their Culture, Religion or Ethics.
Contact this candidate