Customer Care Manager
Resume:
AKINBO OLUWATOBI BUKOLA
*, ****** ******** ******, ********, Lagos
********@*****.***
PERSONAL SUMMARY
I am an experienced customer care associate who ensured that customers’ needs and requests are attended to appropriately. My experience as a warehouse manager helped me develop excellent organizational skills to handle major and minor administrative duties. I am a highly focused individual who works hard at any responsibility place before me thereby ensuring optimum performance.
CAREER HISTORY
Techmahindra Business Services Group
CUSTOMER CARE ASSOCIATE. Sept 2014-Dec 2015
Duties
●Answering customers queries
●Educating customers on company’s products and services
●Advising customers on suitable products and services
●Solving customer’s problems firsthand and escalating only when necessary
Sitej Inter-Commercial Enterprise
WAREHOUSE MANAGER Feb 2014-Aug 2014
Duties
●Day to day running of warehouse activities
●Ensuring that goods are dispatched to selling points
●Ensuring that goods are delivered to customers accurately and on time
●Keeping stocks of goods in the warehouse
●Ensuring that goods delivered by suppliers are in good condition and are accurate
EDUCATION
University of Lagos
Bsc. Sociology. 2007-2011
CERTIFICATION
Nigeria Institute of Management
Proficiency in Management. Feb 2013
National Youth Service Corps
Certificate of National Service. July 2013
SKILLS
Communication skill ( verbal and written)
Decision making skills
Ability to prioritize
Responsiveness
Insightful
Microsoft office and internet knowledge
*References available on request
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