Customer Care Executive

AMANDEEP SINGH

CONTACT NO.: 989-***-****

EMAIL ADDRESS: ******************@*****.*** (ASSISTANT MANAGER) A consistent achiever who has good command at customer satisfaction, able to build strong relationships, drive himself and charge and demonstrates exceptional product. he is looking for a rewarding career that provides him opportunities to lead in the area of Customer care department & will good impact on my company. Professional Summary

An Customer care with 10 years of experience in developing good curriculum, Multinational Clients and Shipping lines for producing favorable/ monitoring benefits to the organization

Have had the opportunity to be involved in the arranging self interacting meeting with SOMANY CERAMICS, MOTERSON MOULD, ALLIED NIPPON, RADICAL RICE, APPOLLO TYRE AND MANY MORE…..

Adequate Knowledge of procedures relating to customer care department

Good interaction with clients for their satisfactory.

Attended workshops and trainings on dimensions of learning customer care department.

Educational Qualification

DEGREE INSTITUTION YEAR

BCA Guru Nanak Dev University 2006-2009

10+2

(Commerce with

computers)

Guru Harkrishan Public School 2005-2006

Professional Courses

SSDN TECHNOLOGIES LEARNING COMPUTER LANGUAGE C,C++,ORACLE, Employment Details

TOTAL WORK EXPERIENCE: 10 years

CURRENT: Interocean For Customer Care In Ship Spare

EXECUTION OF SHIPMENT, DOING PRICING(SEA AND

AIR FREIGHT) AND CUSTOMER CARE.

Previous SENIOR EXECUTIVE FOR SEA EXPORT PRICING

CUM CUSTOMER CARE (4.5 Lacs Per Annum) STAR

CONCORD LOGISTICS GROUP TIME PERIOD: April 2016 –

01 December 2019

Mapping of Customer & Company goals for benefits in the favorable Monitoring condition, doing Pricing for Sea and Air export to get the shipment executed.also submitting Shipping instruction to get the First print for B/L / AWB.

Detailed customer satisfaction for the MNC Clients

Crack Deals with big giants like SOMANY, SUPERON, RIBA,

Works with the customer required specification.

Provide customer satisfaction for overseas clients. PREVIOUS EMPLOYERS:

NTL LOGISTICS PRIVATE LIMITED

Time Period: September 2015- April 2016 ( Senior Executive pricing cum customer care ) PROJECTS UNDERTAKEN:

Reviewing of Update regarding shipment, telephonic conversation with clients that they are not handling any problems.

Working as Team Leader for organising/ Conducting Formal Meeting TATA Electric, Mitsubishi,

Arranging the meeting with the Japnese Clients outside Delhi for the growth company.

Involved in providing Updates to the Japanese Clients (Yokohama, Toshiba, Sony India ) .

Involved in providing training to fellow persons CARGO PLANNERS LIMITED

TIME PERIOD: 18th November 2012 –30th AUG 2015

Reviewing as a executive to work under team

Developing Trainee to work under organization for better result for the company growth.

Arranging & conducting meeting with the Big clients for business promotion (Radical rice, Apollo Tyre, Mortherson, Allied Nippon)

Coordinating with Clients and Shipping line for the updates

Involved in providing training to Junior

MOVERS INTERNATIONAL PRIVATE LIMITED

TIME PERIOD: 06th Jan.2009 –11th November 2012

DESIGNATION: Customer Care Execuitve

JOB PROFILE:

Coordinating with clients for updating the status regularly through Daily sales report

Learning Logistics in basically export.

Coordinating payments for the shipping line & Airline.

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