LILY BIKO

*** ******** **** **

Calgary, T*N *M*

Phone: 403-***-****

Email: adf4ur@r.postjobfree.com

WORK OBJECTIVE

To obtain a full-time/part-time position and gain further experience in customer service. HIGHLIGHTS OF QUALIFICATIONS

§ Over 5 years of successful experience in customer service

§ Quick learner with good attention to detail

§ Good interpersonal and time management skills

§ Able to process travel document bookings manually and electronically

§ Skilled in cost calculations and financial transactions

§ Work well as a team member and independently

§ Work effectively under pressure

§ Punctual and a reliable hard worker

§ Fluent in English & Arabic

WORK EXPERIENCE

Cashier/Store Associate

Winners – CrossIron Mills Mall

April 2016- September 2018

• Assist customers with purchases

• Organize store merchandise

• Fitting room associate

• Apply creativity to design merchandise all zone

• Promote sales

• Assist in warehouse – receiving new merchandise and unpacking Customer Service Agent

Swiss Port Grounds Handling – Vancouver International Airport Sun wing Airlines, Sichuan Airlines, New Zealand airlines, Icelander Airlines and Japan Airlines January 2011 - June 2014

• Check-in 3 flights per day with over 45 passengers per flight

• Provide information to Passengers

• Process cash and credit card payments for oversize, overweight and excess baggage

• Check-in travellers and verify identifications (Regardless of age, all Passengers require identification that must match the name and spelling on their ticket, Passport must be valid 6 months and not damaged, 2 pieces of valid government-issued non-photo ID (one of which must show name, date of birth and gender) and travel Visa if required

• Handle international and domestic arrivals (Welcome all passengers, direct them to arrival hall, ensure they obtained all their luggage and provide direction to exits) Sales Associate

Carioles – Oakridge Mall, Vancouver BC

August 2009 - December 2011

• Cashier associate

• Hands on training in customer service

• Apply creativity to design work

• Organize store merchandise

• Promote sales

LILY BIKO

439 Redstone View NE

Calgary, T3N 0M9

Phone: 403-***-****

Email: adf4ur@r.postjobfree.com

EDUCATION AND TRAINING

Travel & Tourism Advanced Diploma April 2007 – May 2009 Canadian Tourism College, Vancouver BC

• CITC endorsed Level II

• World Destinations Geography, Fundamentals of Travel and Tourism, Domestic Tariff & Ticketing, International Tariff & Ticketing, Accounting for the Tourism Industry, professional selling Skills, SABRE Basic Reservations Training, Apollo/Galileo Reservations Training, Tourism Research Project, Seminar Series, IATA GDS Fares and Ticketing, Group Tour Design and Marketing, Introduction to Local Guiding, and Career Development. Travel & Tourism Practicum 2008

• 160 Hours Work Experience with American Airlines, YVR, Vancouver BC

• Responded to customer inquiries and provide information as needed CERTIFICATIONS

§ Standard First Aid Red Cross and CPR

§ Super Host Face to Face across Cultures and Fundamentals

§ Aussie Specialist

§ First Nations Cultural Tourism

§ Local Tour Guiding

Reference List

Fatima – Coordinator

Winners

261055 CrossIron Blvd, Unit #12

CrossIron Mills Rocky View, AB T4A 0G3

Phone: 403-***-****

John Tang – Boss

Swiss Port Grounds Handling

3211 Grant McConachie Way, Richmond BC V7B 0A4

Vancouver International Airport

Phone: 604-***-****

Jack Chen – Manager

Swiss Port Grounds Handling

3211 Grant McConachie Way, Richmond BC V7B 0A4

Vancouver International Airport

Phone: 604-***-****

Contact this candidate