Service Representative Customer
Resume:
Krystal W. Greenwood
Phlebotomist
Pflugerville, TX
*************@*****.***
OBJECTIVE:
Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Prepared to launch a career in healthcare with a reputable organization. HIGHLIGHT OF QUALIFICATIONS/SKILLS:
Collecting & Tracking specimens
Proper storage procedures
Venipuncture and Capillary Technique
Drawing blood
BLS CPR
Electrocardiograms
Order of Draw
CLIA Wave Testing, OSHA, HIPAA
Follow Infection Control Guidelines
Proficient in IM, SubCutaneous and ID
injections.
EMPLOYMENT EXPERIENCE:
Ballistic Sales Customer Service Representative May 2019-September 2019 Evinns Personnel, Austin, TX
Received calls via inbound for sales orders in Public Safety.
Shared product knowledge with customers while making personal suggestions.
Maintained a friendly and courteous relationship with customers.
Responded to Customers via email communication.
Coordinated with management to implement plans and procedures for fraudulent orders. Sales Support Manager June 2018-Feb 2019
Feniex Industries, Austin, TX
Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. Tier 2 Specialists Feb 2016- March 2017
UnitedHealth Group, San Antonio, TX
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Evaluated benefits for each caller to determine service needs and address concerns.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations competencies and skills to provide a positive customer experience.Communicates with agents and customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
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