Data Analyst Software
Resume:
IRIS M. MUTHUSI, MHA, MS
RESUME
CONTACT INFORMATION
Harrisburg, NC 28075
Phone: 704-***-****
Email: ***********@*****.***
TECH SKILLS
Microsoft Office: Access, Excel, PowerPoint, Outlook, Project, Visio
Statistics software: Minitab, SAS, Tableau, Power BI
Instructional Design Software: Captivate 5.5
Electronic Medical Records Software: Cerner, Epic, Paragon
Software design: Unified Modeling Language (UML), Requirements Specification
Programming Languages: Python, Microsoft SQL, XML, HTML, HL7
Data Integration tools knowledge: Mirth Connect (open source) FHIR
EDUCATION
August 2015 Professional Science Masters -Health Informatics /Data Analytics, College of Computing and Informatics, University of North Carolina at Charlotte (UNCC)
December 2012 Masters in Health Administration (MHA), College of Health and Human Services, Department of Public Health Sciences, the University of North Carolina at Charlotte (UNCC)
October 2003 BA (Honors) Economics University of Nairobi, Second Class Honors Upper Division -Magna Cum Laude equivalent
CERTIFICATIONS
University of Villanova- July 2016 Lean Six Sigma Black Belt
University of North Carolina in Charlotte- December 2013 Health Informatics Grad Cert
Central Piedmont Community College -July 2012 HIT Practice & Workflow and Information Management Redesign Specialist
CAREER PROFILE
Seasoned Agile Quality Assurance Analyst with a strong desire for code quality coupled with a passion for big data, learning, researching and experimenting to problem solve. Experience in testing in an Agile development team. Sound knowledge of; data collection, validation, qualitative and quantitative data analysis as well as project evaluation processes. Experience working on various projects with different departments. Possess hands-on experience of Agile software development processes. Understanding of data mapping and interpretation, visual analytics using Tableau, QlikView, and SAS for various uses and planning. Conversant Quality standards and policies as they relate to software regulatory requirements. Knowledge of SDLC and software engineering processes from requirements, development, testing to release. Experience testing web-based applications, developing and maintaining test cases.
EXPERIENCE
October 2017- Date-ALLSCRIPTS- Enterprise Information Solutions, CHARLOTTE, NC
Expert Quality Assurance Engineer – Interoperability
Interoperability configuration and testing to ensure Regulatory reports are running without errors when connected to third party applications and systems. Work with multiple teams to ensure quality. Wore different hats doubling as a business analyst and developer for different Paragon features. Assisted the Product Owner by creating presentations for Health Information Exchange, CDA reports as well as other FHIR based feature work.
Assisted development engineers to map data for FHIR R4 to help transition from FHIR R2.
Worked with support to ensure that sites going live with FHIR had the correct configurations and had all the needed network to assist if required.
Creating collections and queries in postman to validate reports generated in Azure and Onprem/data service FHIR environments.
Configuring Open API FHIR applications and validation of data in XML and JSON formats.
Running SQL queries to validate data in the tables against data entered in the UI
Updating tables in different databases to test User interface and ensure requirements are working as intended.
Troubleshooting errors arising from user interface that can be traced back to errors in stored procedures.
Conducting presentations to demonstrate new features and ‘good to have’ functionalities not specified on requirements.
Conducting presentations to explain configurations and generation of client data to internal stakeholders.
Conducting statistical analysis to report on time spend on backlog, trends over time with the objective to achieve faster team processing times.
Creating Knowledge transfer documents and Power Point presentations of new features to support, services and other stakeholders.
Feb 2013- October 2017- MCKESSON- Enterprise Information Solutions, CHARLOTTE, NC
Senior Quality Assurance Analyst – Paragon Meaningful Use and HBI Scorecards Report
Tested, validated and suggested improvements within and outside software requirements. Provide second tier support for clients in various stages of EHR implementation. Worked with multiple teams to ensure quality in the delivery and design of various applications.
Led a successful certification event for regulatory reports from data validation, documentation, collaboration with various teams and developers to presentation to external auditors leading to a successful certification of the reports.
Managed business orders or inquiries from clients in audit software (SAP).
Documented issues and log bugs and other system deficiencies in MTM, ALM
Wrote test plans for regression testing, defects and User Stories in TFS, MTM, ALM
Investigated and documented root cause for UI errors in order to improve software and ensure efficiencies in workflow.
Ran Meaningful Use Reports and validate accurate importation computation of incentive based regulatory reported percentages.
Interpreted client business requirements and translated the work flow to development for the creation of Change Requests or enhancements within limits as outlined by regulatory CMS requirements
Knowledge of data tables and mappings of data within various applications.
Analysis of requirements data formats, content and relationships while testing different scenarios.
Ensure data integrity is maintained from the source application to the details of various audit reports.
Mar 2012 – Feb 2013 CAROLINAS HEALTHCARE SYSTEM, CHARLOTTE, NC
Application Specialist - (CPOE- Cerner UI Trainer)
CMC CMC Union CMC North East Cleveland Regional Hospital Kings Mountain
Data planning, design development, maintenance, integration, collection, management and analyses of various data. Provided software project and program support to five facilities in the Carolinas Healthcare System. Working with the Provider Education Team (PET) and the Advanced Support Team (CAST) to facilitate physician training, software go-live events and support for the software -Computerized Physician Order Entry System (CPOE). Assisting with the execution of best practice Electronic Medical Record.
Providing software training to end users, developing reports and updating software training manuals.
Documenting logs, tracking and effectively participating in software issue resolution.
Building software templates, customizing software settings and solving technical front facing UI issues.
Successfully completing software implementation of project goals within defined timeframes.
Providing solutions for complex workflow and technical issues after implementation under the advanced support team.
Conferring with business analysts and development engineers to address software issues and end user software enhancement needs.
Jan 2011-Mar 2012 LAKE NORMAN FREE CLINIC, CHARLOTTE, NC
Diabetes/Chronic Disease Data Analyst
Conducted assessments and planning for Type 2 Diabetes prevention and control programs, developed an evaluation framework; (timeframes and outcome objectives) for diabetic patients visiting the clinic. Monitored evaluation process, developed implementation tasks, automated data entry and reporting while maintaining data integrity during - extraction, manipulation, processing and analysis.
Worked in teams (staff and management) to establish the initial program model, short term objectives, diabetes information on local population, interventions, and outcomes aimed at acquiring project objectives.
Collected, compiled, and trended on data from patient electronic records to identify the impact of interventions on diabetic patients visiting the clinic.
Actively served on employee and volunteer training and development needs and trained staff on data collection and management of databases to ensure data integrity.
Data preparation and presentation to fit various audience needs. Used various format to simplify assessment of relationships and associations between variable using statistical tests to determine whether objective was attained.
Mar 2011- Feb 2012 WELLS FARGO, CHARLOTTE, NC
Quality Process Improvement – Data Analyst
Assisted management with the creation of conceptual design options as well as reporting relationships geared towards operational quality enhancement. Analyzed employee performance review criteria and their structural implications. Prepared and analyzed production reports and process flows providing timely input to managers on implementing changes to improve operation efficiency within the department.
Documented and interpreted policies, purposes, and goals of organization and their implications to the organization as employee responsibilities to production team.
Prepared progress reports to inform management of project status.
Collaborated with management, technical personnel, and vendors to solve problems.
Analyzed departmental workflow and performed job analyses used to re-evaluate departmental needs and realignment with organizational vision and mission.
Managed financial and employee databases. Produced; monthly, quarterly, and annual outcomes using various data analyses techniques to identify concerns and opportunity areas within the department.
Mined data using pivot tables and v look ups, generated data and created monthly reports.
Regularly provided detailed input to managers on outcomes and assisted in the implementation of change to improve efficiency, and quality improvement efforts.
Conducted workflow analysis to identify process issues to improve quality outcomes.
Led in system optimization efforts directed at reducing errors and process time on various tasks.
Provided feedback to production floor concerning errors leading to 40% decrease in process time.
Dec 2009- Jul 2010 SOLUTIONS STAFFING CHARLOTTE, NC
Property Tax – (Tax Collection Mecklenburg County)
Conducted a variety of processes related to the collection of bills from clients. Called customers to settle account issues, secure payment of property and motor vehicle taxes, kept customer billing information up-to-date. Engaged in research and resolution of unpaid accounts including; appeals of issued collection warrants, resulting in collections exceeding set dollar targets.
Contributed to successful achievement of quarterly collection dollar targets set as well as monitoring and updating goals appropriately on enforced collections unit (ECU) database.
Exceeded the established warrant amendment speed and quality control expectations.
Effectively researched and skip traced to update information on delinquent accounts.
Managed data and reported on assigned tasks using Excel pivot tables.
Dec 2003- Jan 2007 METROPOLITAN HEALTH GROUP, NAIROBI, KENYA
Patient Liaison – (Project Coordination NPO)
Responsible for coordinating community health outreach programs addressing the epidemiology of Malaria (incidences and prevalence rates) throughout Western areas of Kenya (Kisumu) Ensured consistent information was provided on request and that all information released was data driven, accurate, and timely. Conducted project feasibility analysis, worked in research teams to Identify potential donors and managed quarterly donor assessment plan requirements.
Coordinated, reviewed, and wrote information releases and brochures to educate regional population on malaria and donor issues. Served as the single dissemination point to all agency information including public relations.
Assisted project managers to develop and facilitate training programs for patients and their families on a regular basis to improve health outcomes.
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