Customer Service Front Desk
Resume:
ROSEMARY CORNELIUS
*** ****** **. ******** ** ***07
Objective: To use life/career experience, and a relevant balance of hard and soft skills, to be an asset to a diverse and enterprising community which places patron service as its top priority.
-EXPERIENCE-
Sept. 2017- Present Ear, Nose & Throat Associates of NY, Howard Beach NY
Practice site administrator
Day-to-day problem solving and task management for office operations
Multi-tasking via supervising, training, scheduling, and evaluation of personnel
Coordinate/assist with coverage for staff via interpersonal skills and effective communication
Manage daily billing procedures
Displaying hospitality to guests & staff by maintaining a clean facility and relevant supplies and with bi-lingual application
Aug. 2013- Aug. 2017 E.N.T and Allergy Associates, New York, NY
Medical Office Lead
Instill best-practices in customer service for front desk new hires and facilitate ongoing training
Liaise with back and front desk in regards to overall operations and team expectations
Responsible for checking in and out patients on a daily basis
Responsible for the reception area, checks to see if the reception area is neat and clean
Displaying hospitality to guests & staff by maintaining a clean facility and relevant supplies
Assist office manager in various ways, mail, payment journals, docuscans, EMR charges etc.
Jan. 2003-Oct. 2009 New York City Police Department- Brooklyn, NY
Police Communications Technician (911 Operator & Dispatcher)
Answered emergency calls
Connected callers with the appropriate emergency department such as EMS and NYFD
Informed Police Officers of the locations and nature of an emergency
Maintained communication with Police Officers via radio
Knowledge of over 400 police codes
-EDUCATION-
Fall 1997- Spring 1998 Borough of Manhattan Community College, New York NY
Major: Early Childhood Education
-SKILLS, AWARDS & CERTIFICATIONS-
Fluent in both English and Spanish PCT Certified Emergency Bilingual Translator
Proficient in Microsoft Office & Data Entry Team-building/Team-lead Award
Dime Savings Bank Customer Service Award NYC Certified Dispatcher Communications
ENTA University Blood Born Pathogen Certification HIPPA Certified in Decontamination/Infection control
-REFERENCES-
Gladly furnished upon request
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