Customer Service Assistant
Resume:
Tina M. Taylor
*************@*****.***
WORK EXPERIENCE:
SUMMARY:
Over 10 years of experience in a Call Center and I.T. Help Desk environment with
Contractual assignments varying from 2010-2018.
Various positions include mainframe operations, printer support, scanning, filing, mailing, receptionist, student transportation, sales, banking, conferences and events
From 1999-2010
Care Tech Solutions – Call Center Service Desk Analyst – 1/2019 - Current
Receive inbounds calls from various hospital clients; troubleshoot Desktop, Laptop and Cellular Devices, software installs, Active Directory, Remote tools, HP Device, PC Remote and Go-To-Assist; troubleshoot web and client applications, MS. Office 365.
Cannon Solutions (assigned to General Motors) – Site Tech. – 11/2018 – 1/2019
Monitored and supplied printer consumables, distributed mail and attended to kitchen details.
Beacon Hill Staffing (assigned to Detroit Public Schools) – Call Center Rep. 08/2018- 11/2018
Received inbound calls from Parents and faculty staff regarding student routes, pick up and drop off times; verified student eligibility with transportation vendors
City of Detroit – Elections Department – Elections Clerical Assistant - 07/2018 – 08/2018
Performed election clerical assistant duties, prepare primary and general elections ballots; updated voter’s registration cards.
Collabera (Assigned to MGM Casino) – Printer Support Technician - 04/2018 -07/2018
Supported various Xerox printers and scanners; supplied added/removed consumables; stocked inventory; created Help Desk tickets using (CSC).
Harvard Solutions (Assigned to Cobo Hall Conference) - 04/2018 - 07/2018
FIRST Championship Conference – prepared and issued attendees badges
ITSA - Intelligent Transportation Society of America – prepared and issued attendees badges
Concentrix (assigned to General Motors) - Call Center Representative 07/2017- 10/2017
Received inbound calls regarding ONSTAR; verified account information and vehicle specs; upgraded/downgraded ONSTAR packages; added/deleted vehicles on account.
Adecco (assigned to Hewlett Packard) - I.T. Call Center Representative 01/2017- 03/2017
Received inbound calls from various commercial ad agencies; reset password, troubleshoot MS Outlook, Wifi connection; utilized Log-me-in software to remote into computer; install software for windows or mac and printer setup .
Staff Finders (assigned to PC Treasurers) – I.T. Call Center Representative 08/2016 - 01/2017
Received inbound calls from customers; troubleshot WIFI connections and web page issues; performed factory resets; Mcables connections; MS windows installs, virus protection installs; Ipad, Iphone, email and printer issues.
Human Capital – (assigned to Stephanini) – I.T. Call Center Rep. - 12/2013 - 01/2014
Created Help Desk tickets; mapped network drives; Active Directory; Reset passwords
Epitec Group, (assigned to City of Detroit) – System Administrator - 10/2010 - 12/2013
Setup Window Servers XP, 7, 2000, 2003, Xerox-UNIX Server, Installed/removed client server software Setup TCP/IP definitions for Windows and UNIX systems Integrated windows, UNIX and mainframe systems environments Microsoft suite operations
City of Detroit – System Administrator 10/1999 - 10/2010
Setup Window Servers XP, 7, 2000, 2003, TCP/IP definitions, Xerox-UNIX Server; Installed/removed client server software; Installed, tested and configured workstations and peripherals; mainframe operations, help desk tickets (CSC)
Snelling Staffing (assigned to Proctor Financial) – Clerk
verified scanned insurance documents from clients; placed inbound and outbound calls from switchboard
Ultimate Staffing (assigned to Lake Trust Credit Union) - Virtual Solutions Specialist
Entered travel notes on Debit and ATM Cards; issued new debit and ATM Cards; increased limits after 30 days; balanced general ledger for ATM transactions; help desk tickets
Qualified Staffing (assigned to Sharper Image, Inc.) – Call Center Representative
Received inbound calls; placed orders and entered in CSC system; placed outbound calls regarding damaged or defective items
EDUCATION:
Bachelor’s Degree in Business Management
Help Desk (Client Service Center), Detroit, MI
Help Desk (REMEDY),Troy, MI
Help Desk (I-support),Troy, MI
Microsoft Office Suite Applications, Detroit, MI
License – Michigan Gaming Board – Level 2
Typing 70WPM
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